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“Basic but good”
3 of 5 bubbles Review of Ibis Newcastle

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Ibis Newcastle
Ranked #11 of 22 Hotels in Newcastle
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665 reviews from our community

Traveler rating
    93
    299
    182
    55
    36
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Sydney
1 review
5 of 5 bubbles Reviewed January 28, 2013

We needed a place to stay in Newcastle to break up the trip on the way to Coffs Harbour and booked this hotel only hours before arriving. When we arrived we were warmly greeted and had a neat, comfortable room to stay.

We were able to get a drink delivered to our room at 11pm before bed which was a lovely touch.

We ducked out to Darby St for a lovely cafe breakfast however the breakfast options in the restaurant looked great.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AntonioTutti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
107 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed January 25, 2013

We stopped here during a roadtrip and we thought it looked ok from the outside. We were given a disabled access room and then moment we stepped into the room there was an awful smell. When I told reception they moved us to a similar room which was ok but didn't smell. When showering in the disabled access bathroom the water runs onto the carpet in the bedroom so I am guessing this is the cause of the smell in the rooms.The price that we paid was way to much for this hotel.

Room Tip: ask for a room not on the ground floor
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JacGalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisNewcastleGM, General Manager at Ibis Newcastle, responded to this review, March 4, 2013
Dear JacGalway,

Thank you for choosing ibis Newcastle for your stopover on your road trip.

I am sorry to hear that you did not enjoy your stay. Please rest assured that we will investigate the issues mentioned and make necessary changes to avoid future occurrence.

Kind regards

Thomas Klotz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Wickham Nsw
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 bubbles Reviewed January 22, 2013

Firstly the air conditioner did not work but this was fixed, then they did not receive the digital channel that we had specifically stayed to watch. Dealt with Dane, the some time manager, who was unbelievably rude, as he had been on our previous stay, when they had no sparkling wine available, even though it was stated many times on the drinks list (and they were within a few minutes walk of a botttle shop). Even though it was stated in the room that if they could not fix any problem within 15 minutes, they guaranteed to give you a related service for free. When I mentioned this to Dane he incredibly stated that no, that only applied to things they could fix within the 15 minute time limit. In other words there was no point to the guarantee whatsoever. When I got fed up going round in circles talking to him, I said 'that's fine, I'll write what you've said online' he rang back a few minutes later to say we were being 'kicked out'!

Stayed January 2013, traveled with family
Helpful?
5 Thank cary7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisNewcastleGM, General Manager at Ibis Newcastle, responded to this review, March 4, 2013
Dear cary7,

Thank you for writing this review and giving us your feedback about your stay.

As mentioned in your other review previously we have taken your comments about the TV channels and the stock in house very seriously and will ensure that we do have in stock what we advertise on our menu and the TV provider will look into solutions to extend the channel selection.

As I mentioned before in regards to the eviction I will not explain on a public forum why the step has been taken, the reasons have been explained to you personally.

Kind regards

Thomas Klotz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Newcastle

Property: Ibis Newcastle
Address: 700 Hunter Street, Newcastle, New South Wales 2300, Australia
Location: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Bar / Lounge Beach Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #11 of 22 Hotels in Newcastle
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Newcastle 3*
Number of rooms: 98
Official Description (provided by the hotel):
Ibis Newcastle is in the heart of the city, within easy walking distance of the Regional Museum, Art Gallery and Civic Theatre. Guests also have easy access to the many boutiques, restaurants and nightclubs in the popular Queens Wharf and Honeysuckle foreshore precinct. The hotel has 98 rooms, a restaurant, bar, Internet access and was winner of a 2005 Tourism NSW award for excellence in accommodation. ... more   less 
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Also Known As:
Ibis Newcastle Hotel Newcastle

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