When i arrived with my partner i was expecting big things... Concierge at the front door to open the car door, take luggage and park the car... Reception on checkin to explain where everything was located (even breakfast) but i didn't have this so called service at all when i arrived at THE SEBEL. I called reception once i struggled to find where the room was without being given directions from the male recpetionist on that morning to book dinner for us, got to the restaurant and they didn't have a reservation for me. The room was a bit of a let down with the television not working the entire first night we were there, housekeeping not cleaning our room only giving us fresh towels (i do work in hospitality so there was no DND sign on the door that would prevent them from entering the room).
I realised this is a new hotel and feedback is vital for the money that was paid i expected so much more.
However i would like to mention your receptionist James & Kyle from breakfast were outstanding and made us feel welcome.
I have no doubt in the near future once these small problems are dealt withit could be a magnificent hotel.More