Having stayed at this hotel often for 18 months of the past 2 years, but having not been for 6 months, I was looking forward to a night there.
On check in, I was treated quickly and efficiently with an informed approach to the Accor program (it does get tedious being asked if I am a member whenever I stay at a Novotel) and was given the card to my room.
On entering my room, my heart sank. It has to be the worst room I have stayed in in this hotel ever. It seemed tucked away and was TINY! There was no footrest for the chair as I have experienced in all other rooms, and when I asked for one at reception I was told that it was taken out for cleaning. I went out and there was one in the room in my return, however I wish I had not asked for it as it cut the usable floor space down significantly.
I ordered the pizza for dinner which arrived well undercooked and soggy so I left the (mainly) uneaten portion upside the room on the tray at 7pm. When I left the room the next morning at 730am the tray was still there.
Very disappointing and I will have to assess my options for accommodation for my next few visits.
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