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“Great service!”

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Novotel Newcastle Beach
Ranked #4 of 22 Hotels in Newcastle
Certificate of Excellence
Level Contributor
5 reviews
“Great service!”
Reviewed May 9, 2013 via mobile

My husband and I stayed here for a weekend away. The service could not be faulted. The staff went out of there way to help us. We stayed in the ocean view room and were treated to a pod of dolphins from our balcony on our last afternoon. Will definitely stay here again

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kpenhurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glovers1, General Manager at Novotel Newcastle Beach, responded to this review, May 12, 2013
Dear Kpenhurst,
We appreciate you taking the time to review your stay with us at Novotel Newcastle Beach, thank you for your kind comments regarding our staff and service. If you are coming again in Winter it is a regular occurance that the dolphins will be replaced by Whales! We hope to welcome you back again soon.
Kind Regards
Simon Glover
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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832 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 3, 2013

Very nice hotel close to the beach. My room faced out on to a construction site and a Spanish Restaurant which was open for a function, so there was some noise. However the room was clean and nicely presented and quite spacious. This does seem to be a quiet part of town and I didn't find much choice around in terms of food - streets were quite deserted. (It was a Monday night)

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Hoppy3192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 2, 2013

It was a pleasure to stay! I loved the location and the staff we excellent.
Very efficient and friendly.
I will definitely stay again and tell friends what a great hotel it is!
Thank you to all your staff.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Angel071061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glovers1, General Manager at Novotel Newcastle Beach, responded to this review, May 12, 2013
Dear Angel071061,
Thank you very much for the kind review, we are very pleased that you enjoyed your stay with us in Newcastle, we hope to welcome you back again soon!
Kind regards
Simon Glover
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gunnedah, Australia
1 review
Reviewed April 28, 2013

We arrived late afternoon and as we were going to a concert that night ordered room service to be delivered at 6pm so we didn't have to rush . It arrived on time and was very nice. The bed was very comfortable and the staff very friendly and helpful. Breakfast the following morning was very tasty and plenty of it. After reading some comments on this site I was a little hesitant but was pleasantly surprised and would most definitely stay here again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank albieviolet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glovers1, General Manager at Novotel Newcastle Beach, responded to this review, April 29, 2013
Dear Albieviolet,
Thank you for your review, we are very pleased to hear that you enjoyed your stay with us in Newcastle. The new branding for Newcastle is "see change" so we are always hoping to surprise and delight out guests, thank you again and we hope to welcome you back in the future.
Kind Regards
Simon Glover
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denman, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 27, 2013

At reception very polite and friendly, helpful in all areas, rang down for room service, was disappointed with the way the lady addressed the call. If I remember rightly, she did not give me a name and went ah when I asked for extra butter to go with my vegies. Meal was delivered, but no butter. It arrived about 5 mins later approx. Food was delicious. Next day all I could hear was a jack hammer outside, about 8am. Went out for the afternoon. Decided to get take away for tea. On the morning of the 24th, housekeeping intruded while I was still in bed 10.26am. I had organised a late check out for 1pm at reception the previous evening. I departed hotel around 11 45 am. Reception staff on the ball.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank melsowter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 20, 2013

I stayed in this hotel as it was the "best" in Newcastle that I could find on the Internet. The Receptionist who helped me find my way (problems with the GPS) was outstanding, otherwise I was disappointed with the stay. The "ocean view" for which I had paid extra overlooked some works and a road before the partial glimpse of the Pacific was seen; the room itself can best be described as "austere" (maybe some would say minimalist). AUD25 per person for breakfast is outrageous, I cannot comment on quality as I was not going to pay this (even in generally-expensive Australia) -- the bikers cafe at Wickham was brilliant.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glovers1, General Manager at Novotel Newcastle Beach, responded to this review, April 29, 2013
Dear PeterB,
Thank you for the review of Novotel Newcastle Beach, we appreciate your feedback regarding the rooms, the designers of the rooms were going for a "beachy" type feel which was clearly not to your taste. Great to hear you found one of Newcastle's many hidden gems in the bikers cafe at Wickham, there are many such places in the city. Thank you again for your review.
Kind Regards
Simon Glover
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
180 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
Reviewed April 15, 2013

It is easy to find with short term parking free out the front. Check in was quick, the staff were friendly. To park underground in the hotel is $18 per day, which is not included in the room rate.

The rooms are modern, spacious and clean, nice crisp sheets and not a spot of dust or mould

The breakfast in the lobby is fresh, simple and plenty of it with the typical hot food, bacon eggs etc, fresh baked goods.

The beach is only a short walk, 100m or less from the hotel lobby. There are a few nice cafés hidden behind the hotel away from the expensive ones on the beach.

If you found this review helpful please hit the "YES" button below - MRyan Photography

Room Tip: Only the top floors facing east have 'beach views'
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRyanPhotography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glovers1, General Manager at Novotel Newcastle Beach, responded to this review, April 29, 2013
Dear MRyanPhotography,
Thank you for your review of Novotel Newcastle Beach, we appreciate the positive comments and hope that you will stay with us again.
Kind Regards
Simon Glover
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Newcastle Beach

Property: Novotel Newcastle Beach
Address: 5 King St | Newcastle Beach, Newcastle, New South Wales 2300, Australia (Formerly The Sebel Newcastle Beach)
Location: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 22 Hotels in Newcastle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Newcastle Beach 4*
Number of rooms: 88
Reservation Options:
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