I had a terrible experience with the Oriental Hotel. I booked a room with the them three months in advance through Agoda. However when I called the hotel to confirm, they told me that the Queen room I had booked was not available. Instead, they offered me a single room. To double check, I called back a month after the original booking, and they had my booking wrong but said that they would amend it.
After two wrong bookings, I thought it would be important to confirm a third time. On the third time, they had my booking wrong yet again! They had written down the wrong days. They refused to acknowledge that they had made a mistake, refused to rectify it, refused to provide me with any sort of a discount for their mis-management and the owner of the hotel was extremely rude to me on the phone, stating that it was my fault.
To top it off, the showers had NO hot water, and the towels from the previous stayers were still hanging on the back of the door. Yuck. I am extremely disappointed with their lack of organisation and lack of customer service. Have a pizza there, stay somewhere else.
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