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“Thanks for a great memory”
Review of Quest Maitland

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Quest Maitland
Ranked #1 of 10 Hotels in Maitland
Certificate of Excellence
Gorokan, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Thanks for a great memory”
Reviewed September 10, 2013

From the initial phone call to make an enquiry to walking out after my stay, I can give a great thumbs up to the management and staff!
I'm physically challenged and all effort was made for me to feel comfortable and welcome. The rooms were spotless, quiet, and well furnished so I lacked nothing.
Thankyou so very much for the welcome and goodbye. I'll be referring you to anyone wanting to stay in Maitland or surrounding areas.
Cheers,
Suu Blundell

Room Tip: If you are disabled please book into room 2. It's quiet and roomy and the shower access is grea...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank SuuBlundell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestMaitland2320, Owner at Quest Maitland, responded to this review, September 16, 2013
Dear SuuBlundell

Thank you so much for taking the time to post your review of your recent stay at Quest Maitland. I am so happy to learn that you enjoyed your apartment, our location, the hotel’s ambiance and our service. Thank you for giving us the opportunity to serve you and make your stay more memorable.

We look forward to welcoming you back to Quest Maitland again soon.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 23, 2013

I stayed at Quest Maitland for 3 weeks in July for work. I had a lovely stay; the staff at reception were incredibly friendly and efficient. The unit was cleaned every day, beautiful furnishings in a quiet setting. I had access to the small gym and could grab a delicious coffee on my way to work from the Quest Cafe located on the Ground floor.

Thank you to the staff at Quest Maitland for providing a fantastic, friendly service. My high expectations and standards (having stayed in numerous hotels around Australia and NZ) were exceeded. Highly recommended Hotel for business or pleasure!

Room Tip: 1st floor with balcony
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Shelpsygreene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestMaitland2320, Owner at Quest Maitland, responded to this review, September 16, 2013
Dear Shelpsygreene,

It was a pleasure to have you stay with us. Thank you for taking the time to post wonderful comments on your experiences at Quest Maitland. We are delighted you enjoyed the warm hospitality. We aim to provide a convenient and friendly home away from home for all our guests especially when travelling on business. I will be sure to share your kind thoughts with our team.
We greatly appreciate your comments and look forward to welcoming you back to Quest Dubbo again soon.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buderim, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2013 via mobile

My Maitland home away-from-home for the last 2 years. Lovely staff, comfortable modern facilities, centrally located near my practice, cinema, restaurants and shops. Beds are big and comfy, kitchenette does the job, everything works! A pleasure to stay here !!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestMaitland2320, Owner at Quest Maitland, responded to this review, August 4, 2013
Dear Peter O

Thank you for taking the time to review Quest Maitland. We love having you stay with us each week and its so pleasing to hear your kinds words on our staff & property. We will be sure to share your feedback with the team.

We look forward to seeing you again soon.

Kind Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, New South Wales, Australia
1 review
Reviewed July 16, 2013

As a frequent business traveller to Maitland, I honestly don't think you can do better than Quest if you want to stay central to the CBD. Recently I have clocked up over 100 stays (over 3 years) and can't recall a single complaint in all that time.

For a business traveller it ticks all the right boxes. The site is very conveniently located in the centre of Maitland close to all the main shops, pubs and restaurants. It has plenty of covered off-street parking. Check in and out is very quick and efficient. All the reception girls are great, very friendly and professional. There is also a 24 hour onsite manager in case of any after hours issues. The fully air conditioned rooms are modern, spacious and clean. Beds are comfortable, and whilst at times (mostly Friday and Saturday nights) there can be some street noise, its really pretty minor. There is complimentary WiFi (ask at reception) and now also a new gym. The integrated cafe open till lunch does a very satisfying breakfast.

For the Maitland traveller who wants a pleasant, efficient, trouble free and reasonably priced stay, Quest Apartments comes highly recommend.

  • Stayed July 2013, traveled on business
    • Value
    • Location
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    • Service
Helpful?
Thank GasMan73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestMaitland2320, Owner at Quest Maitland, responded to this review, July 19, 2013
Dear GasMan73

Thank you for sharing your positive experience at Quest Maitland and for writing such a glowing review. We are delighted to hear that you continue to enjoy your stay with us and that our team are able to make you feel comfortable and well looked after. I will be sure to share your feedback with our team as there is no better motivator than the kind, positive gratitude of a satisfied guest.

We look forward to your 101st stay with us very soon.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania
1 review
Reviewed July 11, 2013

I stayed here almost weekly for over two years and it was so nice to find somewhere that made such a nice home away from home. Initially chosen because of its proximity and convenience to the place I was working it became my preferred place to stay after trying a couple of others nearby. Kind, considerate and helpful the staff were easy to talk to, the rooms terrific and the service impeccable. It's testament to them all that I am still in touch with many of them a number of years later, and that the quest hotel group ended up on my list of preferred places to stay. Thank you!

  • Stayed November 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank StephR53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestMaitland2320, Owner at Quest Maitland, responded to this review, July 19, 2013
Dear StephR53

Thank you for sharing your experience at Quest Maitland. It certainly was a pleasure to have you stay with us and become part of our Quest Maitland Family. We all look forward to your return in the very near future.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2013

I honestly couldn't fault the staff or the room - the staff were always very helpful, and the entire hotel complex was immaculately tidy and well-maintained (including our room). We had a room on the first floor, and loved the generous large kitchenette, lounge room and in-room laundry facilities, 2 TVs and 2 air conditioners (one TV and one air-con unit in the bedroom and one each in the lounge area). We also appreciated the (limited) free Internet access. The location of the complex is on a busy road and access is a little difficult, however there is plenty of parking at the rear of the complex, which does help. There was also apparently a complimentary gym which had opened recently, although we didn't have time to try it. We stayed for one night (a Friday night) and found that there can be quite a bit of noise from the pubs / clubs nearby and also traffic noise, at least enough that it made getting a good night's sleep (in one of the road-facing rooms) difficult.

Room Tip: If you can, get a room as far away from Ken Tubman Drive as possible, or with a balcony over the car...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank maxh77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestMaitland2320, Owner at Quest Maitland, responded to this review, June 16, 2013
Dear Maxh77,

Many thanks for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our spacious & modern apartments. But above all, we are delighted that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, thus it is incredibly rewarding to know that a guest has experienced just that. Thank you once again - guest feedback means the world to us! We look forward to your return in the future.

Kind Regards
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold coast
2 reviews
Reviewed May 6, 2013

Have been staying in Maitland to exhibit at Tocal, We have stayed in many hotels, and at last have found one that we will stay in again, rooms awesome and Shanelle, the receptionist made us very welcome.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neal w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestMaitland2320, Owner at Quest Maitland, responded to this review, May 8, 2013
Dear neal w

Thank you for taking the time to provide us with your review. We are thrilled to learn that you feel right at home at Quest Maitland. Our team strives to delight our guests and exceed your expectations. We certainly value all our staff and have passed onto Shanelle and all the team your wonderful comments and praises.

We look forward to welcoming you back to Quest Maitland.

Kind Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Maitland

Property: Quest Maitland
Address: 1 Ken Tubman Dr, Maitland, New South Wales 2320, Australia
Location: Australia > New South Wales > Greater Newcastle > Maitland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Maitland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Maitland 4.5*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Booking.com and Priceline so you can book your Quest Maitland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quest Maitland Greater Newcastle

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