We have eaten at Seraphine's a couple of times now as we live locally. The food as a rule is very good, although the menu is limited and doesn't change - ever. Tasty and nicely presented and the wait staff are lovely. It is set in the Maitland Art Gallery and is adjacent to a glassed in children's area so that you can see the kids while you sit and eat. All of this provides a basis for a lovely lunch out.
Now unfortunately, all of these positives are outweighed by the time that it takes the food to get to the table. We waited an hour on one occasion and 1 1/2 hrs on another. The food arrives at different times so some members of the party were half way through before everyone else's arrived (5 in our group). The latest time, the adults were served, and then we were told that the deep fryer was broken and that they couldn't make the childrens chips. Hmmm, 1 1/2 hrs and you couldn't have told us earlier? So they brought sandwhiches out. A cheese sandwhich with no butter. I took it back. Once again the wait staff were very apologetic and very sweet. But we won't be going back. The owners, or the management need to fix this major fault as we are not the only people that have experienced this. Many I know won't return because of the wait.
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