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“couple last minute booking, March 2014” 2 of 5 bubbles
Review of Alpine Heritage Motel Goulburn

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Alpine Heritage Motel Goulburn
Ranked #13 of 16 Hotels in Goulburn
Braidwood, Australia
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“couple last minute booking, March 2014”
2 of 5 bubbles Reviewed March 21, 2014

The unit was clean and quiet. However; it had double/ single beds for seven crammed into one room yet we were charged the rate for 7! Not worth the rate for 2 people. There was one window only, in the sitting room; the sleeping room was windowless. The microwave and toaster were useless as there was no crockery other than a few coffee cups, no sink or tap. The electric jug had a faulty connection and we had to use one of the 2 glasses to fill it at the basin. There was no sink. We were told that the tradesmen who sleep here steal the crockery etc- so why advertise a microwave and toaster? The table had 4 chairs and the settee 2 places- not much use for 7 ! and even for 2 no cooking or washing up facilities. So the whole set up badly thought out and overpriced.

Room Tip: Choose the heritage rooms at 85 $ for two, which seems ok- and book in advance. We booked late and...
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  • Stayed March 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank williamblake469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alpineGoulburn, Manager at Alpine Heritage Motel Goulburn, responded to this review, March 23, 2014
Hi,
Thanks for your comments, always helpful to understand peoples perceptions;
however some of your statements could be misleading.
We do not advertise our rooms as 'self-contained', though we do have a BBQ and common kitchen for guest use.
The room you describe is a ' budget family' room; we charge the room rate only, not per head.
There is a window in the bedroom.
I always advise 'if you can't find something- find me, if you need something- please ask'
Regards,
Rich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    20
    56
    47
    38
    41
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
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English first
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 bubbles Reviewed February 1, 2014 via mobile

Moron who had no clue at front desk, putrid, disgusting, hideous room. Criminal that this place still operates. DON'T GO THERE. I booked a deluxe room but after 15 minutes waiting, and then having to have a stand up argument with the fool because he didn't believe I'd paid online, I was given a key that took me to the most disgusting hovel I have ever seen. Three hours later, while I'm at a wedding across town, the idiot calls to ask when I'll be checking in. Once he realised he'd checked me in to the wrong room he tried to make it my fault. "You come back." I explained I was at a wedding and couldn't. He made no offer or attempt to rectify the situation. I never went back to sleep there, we found a decent hotel near the wedding and counted our blessings. This disgusting place should be shut down.

Stayed October 2013, traveled as a couple
Helpful?
2 Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Goulburn hotels

Laurieton, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed January 29, 2014

Don't go there! Don't be fooled by the attractive terrace exterior, which suggests a possible lovely old establishment with character – which I'm sure it had been once. My review is based on our recent overnight stay and hasten to suggest that the 3-star rating is 2 stars too many! Upon entering our room on the 1st floor, we were dismayed that any suggestion of character had evaporated . The sad thing is that it could have been so much nicer with some care and simple attention to detail. A mish-mash of old furniture dotted the room – the impression was not one of welcoming. The room looked tired – then again so were we, after an 8 hour drive from Melbourne. We weren't expecting a palace, but this was definitely NOT value for money. The place is run down and it's obvious that makeshift, shoddy repairs to comply with so-called standards have been carried out – but more like what an unskilled home handyman would do. The "wardrobe" or hanging space was covered by a home-made curtain on a sagging curtain rod – not a good look! Another example was the ensuite door – the door knob was a small loose old wooden knob – the door a push/pull arrangement (like a copboard) with a matching knob on the other side, with a crude small metal bolt on the inside offering privacy. The clumsy layout of the bathroom left little room to negotiate a pathway to the toilet which was tucked round beside the rather large and ugly shower recess. In the main room, a small wooden table jammed between the wall and a large lounge chair offered a small amount of room for somewhere to put our cup of tea which me made soon after arrival. Just as well we had no need to use this table for anything else, as we would have shared it with the flat-screen TV and video unit. Besides, only one chair was provided. The large comfy looking lounge chair was jammed between the table and the wall, but certainly was not intended to be sat on to watch TV as it faced the wrong way! The window sill had been very crudely repaired with rough, cheap timber – the job never completed by the look of the chipped plaster and paintwork surrounding it. I could go on. But prefer to include a few photographs. And finally, to round off my report, I must add that although we did manage to have a reasonable night's sleep (the bed was surprisingly OK) despite the fact that initially we could hear our guests walking around in the room directly above us. I'm glad that they too decided must have decided to turn in early. But we know when the woke up – could hear the water running through the pipes when someone had a shower at 5.00 am! Should we return to Goulburn again, we will be carefully researching our accommodation options – even if it means adding a few more dollars to our budget. All we ask is good value for money, which on this occasion – was NOT.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Moxnat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merimbula, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 31, 2013

After being a bit apprehensive on reading many poor reviews on the Alpine Heritage Hotel after booking and before arriving, my husband and I recently spent 5 nights in a heritage queen room and were more than happy with the space, cleanliness, friendly staff (Richard & Paul) and the very convenient proximity to town, and considered it excellent value for money. Cannot comment on the other rooms of course, but would recommend a heritage queen to friends.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pittgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed December 22, 2013

Booked on way to Sydney. Very old and saggy bed, could not sleep all night, tiny room had one feet space on sides. Toaster was there but no plates, tea cups without saucer, only one tea spoon. Certainly not 3 stars by any standard, air conditioner could not cool down the room overnight, no fly screen in window or door so we could not open them overnight.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Cos_I_am
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed November 24, 2013

We foolishly left our computer power cord in our room and did not realise we had done so until a couple of days later. We rang the motel , they had the cord and kindly posted it to us. Very helpful and efficient.
Our room was clean but quite shabby. For the price you cannot complain. The shower was hot, the facilities all worked. We had a quiet nights sleep.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank mac088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed November 16, 2013 via mobile

Paper thin walls, could even hear the neighbours phone ring on vibrate!
No breakfast. No coffee. Poor lighting making for a dark gloomy room.
Was clean though with plenty of parking.
Because of the thin walls you won't be able to watch TV with annoying other guests.

Stayed November 2013
Helpful?
1 Thank sfinlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpine Heritage Motel Goulburn

Property: Alpine Heritage Motel Goulburn
Address: 248 Sloane St, Goulburn, New South Wales 2580, Australia
Location: Australia > New South Wales > Goulburn
Amenities:
Free Parking
Hotel Style:
Ranked #13 of 16 Hotels in Goulburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Alpine Heritage Motel Goulburn 3*
Number of rooms: 45
Reservation Options:
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