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“Lovely hotel shame about the restaurant”

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Comfort Inn Blue Lagoon
Ranked #21 of 30 Hotels in Dubbo
Canberra, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lovely hotel shame about the restaurant”
3 of 5 bubbles Reviewed March 14, 2014

This hotel is lovely and I would have given it 4 stars except for a bad experience in their restaurant. The rooms whilst slightly tired are clean, family friendly and more than comfortable. We travelled with another couple and all our needs were met room wise. Sadly the same cannot be said for their restaurant. The menu reads beautifully and the service from our waitress was lovely. Sadly one of our meals was completely different to what we ordered. The waitress admitted the error but the chef denied the error and refused to rectify it. Upon check out the following morning before evening raising the issue with the male manager he informed us their would be no discounts or refunds on our meal the previous evening. I should make it clear we didn't even ask for one. All in all this ruined our stay and should have been something that was quickly rectified. So my advise stay here but eat elsewhere. The prices in the restaurant are very expensive in comparison with the 3.5 star rating of the hotel.

Room Tip: Stay but don't eat.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bec L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
    26
    63
    33
    10
    7
See reviews for
43
29
7
41
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Mansfield, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 28, 2014

The staff at the Blue Lagoon went out of their way to welcome us and even our 2 cats were welcome in their clean kennels (at no extra charge). As we were moving interstate this gave us a peace of mind and it was a relief to find a place which could accommodate our Burmese. We tried the Cattleman's Country Motor Inn first but when we mentioned our cats they said "you are not welcome here".

The room was tidy and clean, TV worked well and the usual coffee/tea facilities. Price was reasonable and compared well to others in Dubbo. The best part was how friendly and helpful the staff were and the kids enjoyed the pool too. Thumbs up Comfort Inn Blue Lagoon, well done!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bea_Tee_zzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed January 7, 2014 via mobile

Good place to stay for the night. Clean and neat room. Good big pool but right out side restaurant if your a bit shy. Hotel accepts pets, so had an occasional barking dog, but was quiet at night. Restaurant was also good, little expensive, but good food.

Stayed January 2014
Helpful?
1 Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed December 14, 2013

Clean neat property, bathroom and décor is aged- needs an update. Good onsite facilities like a restaurant, parking, bar and Wifi. However, its on a major road so traffic is constant and sleep can be an issue.

Room Tip: Get a rear room - away for the road to assist your sleep.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kevin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lightning Ridge, Australia
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed November 13, 2013

We have stayed here on the odd occasion, the newer section is very nice. The Restaurant is brilliant food, service we would highly recommend eating here especially the seafood platter but I think you need to order a couple of days prior, there is enough food for 2 or 3 if someone has a small appetite

Room Tip: Order the seafood platter 2 day's before. Stay in the newer rooms
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blackopal29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tathra, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 22, 2013 via mobile

We stay at cheap and expensive places but need it to be clean.

This place was clean but very very basic and not with comfortable furnishings.

If you jist need a roaf stopover spot this suits well.

Nice owners too. Good aussie business.

Stayed October 2013, traveled with friends
Helpful?
2 Thank montymania111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seymour, Australia
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed September 23, 2013

We stayed here as 5 groups of family and could not have been treated better. Yes the rooms were small and not updated but we were given the choices and they helped by putting us all in the same area. We were there for a family reunion and nothing was too hard for them. The lady in the Breakfast room part of the Restaurant was so, so helpful. We turned up with 9 adults and 5 young children and nothing was too hard for her. She even gave the kids a small parcel to take on our return trip. Shall be back.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KLM1057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Blue Lagoon

Property: Comfort Inn Blue Lagoon
Address: 79 - 85 Cobra St, Dubbo, New South Wales 2830, Australia
Location: Australia > New South Wales > Dubbo
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #21 of 30 Hotels in Dubbo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Comfort Inn Blue Lagoon 3.5*
Number of rooms: 55
Official Description (provided by the hotel):
Welcome to the Comfort Inn Blue Lagoon Dubbo. Whether you’re in Dubbo for business or just visiting, the Comfort Inn Blue Lagoon is a comfortable and affordable place to stay. Our restaurant and bar is popular with both locals and visitors alike and is the perfect place to relax for a meal and a few drinks. If you’re inclined to cool off in the warm season, you can always take a dip in our pool before enjoying a cocktail by the bar. ... more   less 
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Also Known As:
Dubbo Comfort Inn

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