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“Enjoyed my stay :)”
4 of 5 bubbles Review of Quest Dubbo

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Quest Dubbo
Ranked #5 of 30 Hotels in Dubbo
Certificate of Excellence
Adelaide, Australia
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Enjoyed my stay :)”
4 of 5 bubbles Reviewed October 8, 2013 via mobile

Quest are consistent in providing good quality accommodation. My one bedroom apartment featured a nice bathroom (no bath this time), washer and dryer, full kitchen, including an oven and a coffee plunger. Lovely.

Housekeeping are friendly and really efficient. Front desk staff - it depends on who you get. I encountered a very pleasant woman and a busy man who didn't really seem like he wanted the interruption of my query.

If you want wireless, you'll need a router which the front desk will give you, provided they are not all out. However, you do get some free access per day, which is brilliant.

Most rooms have balconies and are airy. There is a Coles nearby but if you happen to be around during the Famers market (every first and third Saturday) get your produce from there instead. Local, fresh and delicious!

Great coffee can be found at a new cafe located in the old Fire Station a few blocks away. Best coffee in regional NSW so far, by far. Seek it out.

Travel safe :)

Stayed October 2013, traveled on business
Helpful?
Thank QMochalatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestDubboGM, Owner at Quest Dubbo, responded to this review, November 18, 2013
Dear QMochalatte,

I am so pleased to read that you enjoyed your experience at Quest Dubbo.

Thank you so much for your lovely feedback on the consistency of our rooms, friendliness of our staff and of the wonderful local produce that can be experienced in Dubbo and regional NSW. We too love the Farmers Markets!

We appreciate your patronage to Quest Serviced Apartments and look forward to welcoming you back soon.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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494 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
NSW Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed October 6, 2013

Spotless and spacious on the three recent times I have visited. Central location, some good cafes nearby. They do chargeback for business travellers and it is worth the wander down the street for dinner. Hotel resturant just ok. Secure parking. A good choice for the business traveller.

Room Tip: Balconies are the better rooms
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsNRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestDubboGM, Owner at Quest Dubbo, responded to this review, October 8, 2013
Dear MrsNRyan,

It is a pleasure to have you stay with us. Thank you for taking the time to post wonderful comments on your recent experiences at Quest Dubbo. We are delighted you enjoy our warm hospitality. We aim to provide a convenient and friendly home away from home for all our guests especially when travelling on business. I will be sure to share your kind thoughts with our team. We greatly appreciate your comments and certainly look forward to welcoming you back to Quest Dubbo when you are next in town.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed October 6, 2013

We had the pleasure of staying at the Quest at Dubbo during the school holidays. Our aim was to just book in where everything was close, and to go to the Zoo. Not only did we find everything was in walking distance, but our rooms were excellent.
Just a mention to a gentleman named Steven who helped my father with parking his car when he had difficulty. We did not know till we checked out the next day, after seeing him at reception that he was the Property Manager there. If this attention and kindness is at all the Quest Apartments, I will use and recommend to anyone for a stay there.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annett R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestDubboGM, Owner at Quest Dubbo, responded to this review, October 8, 2013
Dear Annett R,

Thank you for sharing your recent experience at Quest Dubbo. We are thrilled that you had such a great stay with us and we greatly appreciate the high compliments. Our team strives to delight our guests and exceed your expectations. We certainly value all our staff and have passed onto Steven and all the team your wonderful comments and praises.

We look forward to welcoming you back to Quest Dubbo.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leura, New South Wales, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed September 27, 2013

Stayed 25th september, serviced apartments it was not - it was a small motel room - overpriced. For the price you would expect a hair dryer, tissues in the bathroom and not have to share one piece of soap between two people. Before checking out we agreed Ok don't stay at quest again and left it at that - but what prompts this feedback was on checkout I gave feedback to Tammy at reception on the above issues and said it was not worth what we paid - her response was defensive, rude, spoke over me as I tried to explain, the underlying attitude I was completely wrong - not really interested in any feedback at all, certainly should not be on the front desk. I left in tears - there are so many choices in dubbo - choose carefully and always check the room before purchasing - travel safe -

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Noddy65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestDubboGM, Owner at Quest Dubbo, responded to this review, October 8, 2013
Dear Noddy65,

Thank you for taking the time to provide feedback from your recent stay at Quest Dubbo, we value all feedback as we seek to ever improve our guest experiences and your feedback is of tremendous value.

We are disappointed to learn that your recent stay with us was unimpressive, and we extend a sincere apology from our entire staff. First I would like to assure you that we constantly strive to achieve only the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals. I would like to apologise for the inconveniences you experienced while staying at Quest Dubbo, I really can understand your frustration.

It is also disappointing to learn of the service issue you encountered with our Front Office Staff member on your departure day for which their is no excuse, only an apology. I have shared this with the entire team to prevent a re-occurrence.

Once again, I thank you for taking the time to share your experience with us; we learn from each guest review how we can better ourselves – and our guests’ experiences! Thank you once again for your feedback.

Warm Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taree, Australia
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed September 15, 2013

The family (5 adults) stayed at Quest Dubbo only for 2 nights and we found it not value for the money, being a 3 b/r apartment there was only air cond. in 1 b/r, no cooling or heating in either of the other 2 b/rs also the sound of the tv next door could be clearly heard (at 6am)
Quite disappointed for $370.00 per night

Room Tip: Look around for better value!
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neville L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestDubboGM, Owner at Quest Dubbo, responded to this review, September 16, 2013
Dear Neville L,

Thank you for your valuable review. We are disappointed to learn that your recent stay with us was unimpressive, and we extend a sincere apology from our entire staff. We really appreciate your feedback on the design of the apartments and will pass this on to the Quest Serviced Apartments design team. Constructive feedback like yours helps us identify opportunities and make changes.

We do hope you enjoyed the other aspects of your stay.

Again, thank you for your honest thoughts. I look forward to the opportunity to welcome you back to Quest Dubbo again in the future.

Kind Regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed September 12, 2013

Just had a wonderful stay at Quest Dubbo. we had 4 nights with our children for a family reunion. the staff were very friendly and helpful, 3 bedroom apartment had all the requirements we needed for our stay and we will stay again when visiting our family in the future.

Stayed September 2013, traveled with family
Helpful?
Thank Glenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestDubboGM, Owner at Quest Dubbo, responded to this review, September 16, 2013
Dear Glenda M,

We are delighted that you and your family enjoyed your stay and appreciate you taking the time to pen this review of your experience at Quest Dubbo.

Providing a consistent and high level of service is one of our top priorities and receiving comments such as yours makes us feel proud. We are glad you left with fond memories of your time with us.

We look forward to your next return to Quest Dubbo.

Warm Regards,
Sheree Bennett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed September 11, 2013 via mobile

Stayed one night for work at the quest. Service was good. They have chargeback to the motel from a number of local restaurants which was handy. Handy off street undercover parking. Gym and free wifi. Nice large king size bed and reasonable priced healthy breakfast in the fridge if required. No free cookies. :(

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Findleycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestDubboGM, Owner at Quest Dubbo, responded to this review, September 16, 2013
Dear Findleycat,

Thank you for your lovely review. It very much highlights all the things that I too believe makes our apartments great: lovely staff, our rooms, amenities and a great night sleep in our King Beds. We will share your great feedback with our employees and it will certainly make everybody very proud.

We hope to see you again at Quest Dubbo in the near future.

Warmest regards,
Sheree Bennett
Franchisee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Dubbo

Property: Quest Dubbo
Address: 22 Bultje Street, Dubbo, New South Wales 2830, Australia
Location: Australia > New South Wales > Dubbo
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #5 of 30 Hotels in Dubbo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Dubbo 4.5*
Number of rooms: 65
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