I came here for business. I wouldn't come back again. For the price I payed I expected friendlier service.
The room was outdated by about 20 or 30 years, there was no lift so I had to struggle up the massive steps with a bad hip and baggage, the lady at reception was so mean and unaccommodating even thou I was really nice to her. She seemed to look down on me like I was trash. The hotel was pretty much empty and wasn't at all what I expected. Ive stayed in $2000 star city rooms and travelled all over Australia and this was definitely the worst. I like paying the extra money for a nice hotel but only if it's up to par. This was far from it. Outdated, musty, mould in the shower and a broken heater. The furniture excluding the mattress was so old and mismatched. And the bed cover was from the 80s. I literally left here in tears as my stay was so horrible. The lady at the desk said I'd made calls out of the room and that she had a piece of paper with all the numbers on it and then charged my credit card all these fees. She wouldn't show me the paper. I grabbed it off her and it was blank. She was obviously trying to con me. Why would I use a room phone if I have unlimited calls on my iPhone and fantastic coverage? I wouldn't would i.
- Official Description (provided by the hotel):
- Charlotte Apartments offers luxury serviced apartments including studio, one bedroom, two & three bedroom apartment, some with spa baths, within easy walking distance to all shops restaurants & cafes. ... more less
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