My wife purchased a scoopon for our wedding anniversary. The package included 2 nights accom in a spa room, 2 hot chocolates on arrival, $100 in hotel credit and breakfast both mornings. Good value at $299 when we paid full price last visit. The only problem was not all those terms were honoured.
The hotel itself is lovely and well equipped. As mentioned in our previous review, the spa rooms are spacious, clean and come with great views.
Our scoopon as advertised on the internet cleared stated "sip on hot chocolates on arrival and wake up to breakfast for two every morning". One would assume we would be offered hot chocolates from the Chicane Bar on arrival but apparently we had to make the hot chocolates ourselves with ingredients already in the room. Disappointing and misleading advertising. The receptionist also said breakfast was only free for the first morning when it was supposed to be for both. When we got to the room, there were two squares of chocolate (labelled "the real hot chocolate") on the kitchen bench with instruction to heat milk and drop the chocolate in. The only milk in the fridge was long life 150ml, not enough for two. Later on I called asking for 500ml of real milk which was an issue and we did not end up having the hot chocolates as we never got given the milk.
Buffet breakfast was average. Supplies had not been replenished (no baked beans, white bread, croissants or pastries and there was no lid on the hash browns so they were cold). On the other hand we ordered room service both nights which was delicious, especially the battered fish. Bar and room service staff were friendly, much friendlier than front desk staff.
We went into town for breakfast the second morning as we were told we would be charged for breakfast at rydges and I didn't want another argument with rude staff or have to chase a refund from management when we were celebrating our wedding anniversary.
Overall lovely hotel but some staff need some serious customer service training. I will be raising the issues mentioned above with scoopon.
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- Also Known As:
- Citigate Mount Panorama Bathurst Hotel Bathurst