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“You're better off staying at the local pub! A terrible experience.”

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Rydges Mount Panorama Bathurst
Ranked #2 of 11 Hotels in Bathurst
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“You're better off staying at the local pub! A terrible experience.”
Reviewed April 20, 2013

We were given a room below a function that was playing music until 11pm. It was so loud we couldn't hear the tv, let alone sleep. There was no solution from management despite multiple complaints to the front desk. We had to question their logic for giving us the room when they knew we had a 2month old baby when we booked. We are NEVER staying here again. You get better service staying at 3 star motels in town. A "too bad, so sad" response from management doesn't cut it when you can't sleep and pay full freight.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank India F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, April 23, 2013
Hi India F and thank you for letting us know about your experience. I believe I have spoken to your husband offline, and provided as good a solution after the fact as possible. If this is not the case please let me know so we can discuss your experience further. We pride ourselves on our guests' comfort at the hotel and so certainly want to be able to fix any shortcomings in an aid to improvement.

I hope that our private conversations have meant you will come back and give us another try.

Kind Regards,
Andrew
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689 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • English first
  • German first
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English first
Sydney, Australia
Level 5 Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 14, 2013

Modern, clean and comfortable hotel. We stayed in a very functional deluxe spa room. This is a bit of a belated review as we traveled in October 2012 and I have missed writing a review.

The deluxe spa room was a great size with a full kitchen. It was clean and had great views of the race track with a private balcony. My wife and I thought the V8 race car paintings were a great fitting touch. The double spa was spacious and relaxing. My only criticism on the room is the lack of austar channels.

There was no menu in our room so we went down to reception where we were treated as though we were inconveniencing the receptionist and told to go to the restaurant to see if they had a spare. Staff there happily gave us a copy. After looking at the prices of the meals in the restaurant (which are a bit pricey for a regional area) and after a long days drive, we decided to order room service. They left out part of our order but that was quickly rectified. The quality of the room service food is on par with that of other Rydges hotels we have stayed in.

Buffet breakfast is typical of an Australian hotel. Not spectacular but not disappointing, although they did have more variety than other Rydges hotels we have stayed in which is a positive. The restaurant is setup up very well and very aesthetically appealing.

Service in general was hit and miss. Some staff members were helpful and others were not. We did not receive a welcome drink on check in and were told we were unable to have late checkout, which priority guests are entitled to. The staff member on reception was not interested in locating us a menu that was missing from our room as already mentioned above. A young female staff member who was having a personal conversation at the side of the reception desk kept looking my wife up and down while we were checking out which I thought was odd at best and unprofessional at worst.

The attitudes of staff really can make the different between a good and a bad stay. The presentation and amenity of the hotel in this instance made up for the unpleasant staff. We are traveling in June and will stay at the hotel again and hope the unpleasant staff will have moved on by then.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank ets610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, April 21, 2013
Hi ets610, thank you for coming back to review us. Thank you for the critique of our staff, I would like to apologise if some of our staff were not up to standard, and I would like to hope those issues have been fixed since your stay. We are very focused on our team being customer focused, you are absolutely right that they can make the difference between and good and bad stay.

Thank you again for the review and we look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew
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australia
Level 4 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 8, 2013

The best hotel and restaurant in Bathurst!! Its on a race track, need i say more, well yes, police do speed checks at 11am, 2pm and 6 pm.... other than that its a great place to be located. Their restaurant is usually busy to best to book ahead. You can dine there without staying at the hotel too. Obviously around motor racing schedule its get busy and prices go up but well worth a visit in the off season!

  • Stayed April 2013, traveled on business
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank DanielGPhotos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, April 21, 2013
Hi daninsydney, thank you for the "awesome" review. Your feedback is well appreciated, and your comments about Chicane are great.

We look forward to welcoming you back to the hotel soon.

Kind Regards,
Andrew
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Sydney
Level 5 Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 7, 2013

We are a couple with an older child and stayed here on a weeknight, when the car racing was not on. They upgraded us to a three bedroom unit, which was really lovely. Large, very comfortable with great views. The staff were very friendly and helpful. We enjoyed our stay here very much and will stay again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CateSyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, April 21, 2013
Hi Catewally, thank you for your great review. I'm glad you appreciated the three bedroom apartment, they are unique, spacious rooms. Thank you for your kind comments about our staff.

We look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 6 Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 5, 2013 via mobile

Stayed in a deluxe studio. It is huge. Kitchenette, 2 toilets, lounge, a big spa and a big balcony makes this room a great choice. Decor is modern and bright. Lounge was super comfy and room was very clean. Only negative is that there was some wind noise around the front door, but it didn't disturb my sleep. TIP; join rydges priority club and book OK online through the rydges website for great member discounts.

Service throughout the hotel is friendly and efficient.

Gym is tiny and not particularly inspiring. But with that mountain, who needs a gym! Make sure you go for a walk or run around the amount. It is a killer and surprisingly steep. It is 6.2km long and takes about 1 her or so. It's challenging so be prepared for that.

The restaurant is really nice. Dinner serves up a modern contemporary menu which would not be out of place in a hatted Sydney restaurant. Breakfast is good value and good quality. Views of the track are extensive and the atmosphere is friendly and modern. TIP; as with most Rydges, make sure you tell reception the night before that you are having breakfast in house. This saves you $7 a head!

Other facilities include a bar, tennis court and swimming pool.

Overall, I must say, this hotel was a huge surprise. Quality and standards higher than equivalent city hotels, at good rates, with a great restaurant and friendly, helpful staff. Add to this a great view of the track and I can't see myself staying anywhere else in Bathurst.

  • Stayed March 2013
    • Value
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Helpful?
Thank GeckoTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, April 21, 2013
Hi travelwizsydney, thank you for the great and detailed review. We certainly take on board your comments regarding the gym, and are right however, the track is all the workout anyone could need!

Your comments about Chicane's dinner and breakfast service are certainly appreciated as well. We look forward to welcoming you back to the hotel on your next stay in Bathurst.

Kind Regards,
Andrew
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Batemans Bay, Australia
Level 6 Contributor
463 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed April 4, 2013

We stopped at the Rydges Mount Panorama Hotel, Bathurst, on an overnight stay during a recent road trip. We selected the dinner, bed and breakfast offer, which was featured on their web site. We found the hotel room to be contemporary, clean, comfortable and a great view of the Mount Panorama Race Track. The only negative we could find with this hotel, was the pool area, which we thought looked a bit unloved and not very inviting. We found the reception staff on incoming and outgoing instances to be helpful and courteous. The breakfast provided in the downstairs restaurant was first class with all that one could want to start on your next day road trip (see separate review for the restaurant "Chicane Bar & Grill" for our dinner experience, which was great). Certainly, if visiting Bathurst, this is a great hotel to stay.

Room Tip: From our observation, all rooms in this hotel are facing Mount Panorama. Probably the higher floors...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pandd1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, April 21, 2013
Hi pandd1946 and thank you for the great review. It is great to hear that the hotel was up to your expectations, I do appreciate the comments about our pool area, we will be doing some work over the cooler winter months in this area to improve the appearance and functionality of the area.

Thank you as well for your review of Chicane, we look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew
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1 review
Reviewed March 31, 2013

My husband & I stayed over the Easter long weekend in a deluxe studio king room. The Motor Festival was on during our stay which was great to watch from our balcony.

We have been to Barhurst on many occasions for the V8's & just general visits but this was our first stay at Rydges Bathurst.

On arrival we received exceptional service from the front desk staff & they were happy to accommodate our early check in.

Our room was very clean & had a great view. We had no problems with the room.

Breakfast in the Restuarant was perfect & again the staff were very pleasant.

Check-in & Check-out were easy which is always a good thing.

We will defiantly be back again!

Hollie & Steve.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hollie2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Rydges Mount Panorama Bathurst, responded to this review, April 21, 2013
Hi Hollie2013 and thank you for your great review. Its great to hear that you enjoyed your stay with us over the Motor Festival, and you could enjoy the race from your balcony. Thank you for your kind comments regarding our staff and our breakfast.

We look forward to welcoming you back to the hotel in the future.

Kind Regards,
Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Mount Panorama Bathurst

Property: Rydges Mount Panorama Bathurst
Address: 1 Conrod Straight | Mount Panorama, Bathurst, New South Wales 2796, Australia (Formerly Citigate Mount Panorama Bathurst)
Location: Australia > New South Wales > Bathurst
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Bathurst
#3 Business Hotel in Bathurst
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Mount Panorama Bathurst 4*
Number of rooms: 129
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Also Known As:
Citigate Mount Panorama Bathurst Hotel Bathurst

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