On our second night some of our equipment worth around $500 was stolen from our annex. Walking the park talking to and warning other campers we were shocked to speak to many other victims. A family with $1,000 of gear a couple of nights before us, another couple who had their table and chairs stolen 3 nights before us another whose BBQ was stolen. It seems that the local low lifes steal from the park on a regular basis - its easy pickings. The thing that annoyed us most was that at no time did park staff advise anyone of the nightly thefts, there were no notices posted anywhere and in over a week at the park the only "security" we saw was a security car drive by once. This place should verbally warn campers when robberies are occurring nightly. Other campers told us this has been the case for years.
We were regularly kept awake by noisy neighbours until after mid night we NEVER heard or saw any park staff asking people to be quiet.
We are seasoned campers and have not experienced this at other BIG 4 sites.
The promised WI FI simply did not work when I went to the office about it I was told that they had to "re-set the modem" and that the "IT guy"" was in Queensland and finally that it was a free service (ie you have not been charged for it so stop complaining).
The pool is the smallest I have seen at any decent park and smaller than some pools in peoples back yards, it is only suitable for young children and is well overcrowded.
The food shop is a crusty old caravan in the corner of the park.
We will never go there again and will warn all we know of the perils of this place and the indifference of the staff exposing families to theft and noise abuse.
How on earth did this place get a 5 star rating????
The BIG 4 should look after its brand and contact the police to get some idea of the huge number of thefts and the woeful management of this place in the interests of the protecting its brand and its customers.
- Official Description (provided by the hotel):
- BIG4 Batemans Bay Beach Resort is absolute quality, absolute beachfront. Ideally located in the beautiful south coast town of Batemans Bay, NSW, the award winning 5 star resort is the perfect place for your next family holiday, romantic weekend away or group booking. All of this and just minutes away from a 27-hole championship golf course, fishing, cafes, restaurants, shops, tennis courts, a skateboard park, a cycleway and library. Accommodation options cater for all holiday makers including deluxe spa beachfront en-suite cabins, large and luxurious two story cabins overlooking the lake, quality affordable Studios for large groups and the budget conscious, spacious en-suite sites, an easy access cabin and beachfront powered and camping sites. The resort has been completely redeveloped and offers state of the art facilities; including BRAND NEW MINI GOLF, jumping pillow, tennis court, resort swimming pool, free wireless internet, austar to accommodation, large camp kitchen and modern amenities to name a few! ... more less
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- Also Known As:
- Batemans Bay Beach Hotel