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“Large B&B” 2 of 5 bubbles
Review of Chalet Swisse Spa

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Chalet Swisse Spa
Ranked #9 of 17 Hotels in Batemans Bay
Certificate of Excellence
Canberra, Australian Capital Territory, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Large B&B”
2 of 5 bubbles Reviewed March 19, 2012

I wish I had done some research and read tripadvisor before I booked this place ! Instead I just booked at last minute and was disappointed at the quality, given how much it cost. It looks like a 70's B&B crossed with "Sound of Music" movie set. If you want modern this is not the place for you.

  • Stayed February 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kingston D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sceen, Owner at Chalet Swisse Spa, responded to this review, April 5, 2012
Dear Kingston,
We are sorry you made the wrong choice. We are a European country style guest house, and most of our guests prefer this style to "Glizt, Chrome and Mirrors".
As a matter of fact, what counts even more for our guests - and many returning guests - is the peace and quiet, beautiful views and nature - 80 acres of bush walks; and our great facilities.
Does it matter if we do not play "The Sound of Music" ?

Kind regards, the Owners.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

183 reviews from our community

Traveler rating
    86
    56
    9
    17
    15
See reviews for
40
107
9
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Any
English first
Norwich, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed February 12, 2012

When we booked 2 nights here it sounded like a bit of luxury - a 4 star hotel in the mountains. However as lovely as the hosts were, the room we had was tiny. Only just enough space for our luggage and space to walk around one side of the bed (the bed was against a wall) and it was dated. There was a very small walk-through where the kettle etc was in a cupboard, however even though we stayed a couple of nights and we used the cups, we weren't given clean cups and the supplies weren't replenished. The bathroom was also tiny - with no loo roll so we had to go back to reception to get some. Shower was small and the window looked out over the paths and picnic area outside, the glass wasn't frosted so you had to close the curtains whenever you went in there! The selection for breakfast was quite poor - small choice of cereals, toast, the fruit came straight out of tins and the "continental" part was (small) slices of cheese and ham on a plate. Perhaps they would also benefit from hiring someone to clear the tables up at breakfast because the poor chap couldn't keep up with serving the tea and coffee as well as tidying the tables to make room for the other customers! Location was lovely in the mountains and the facilities were nice - we used the pool, jacuzzi and tennis court. Considering the amount we paid we were quite disappointed. Wouldn't stay there again.

  • Stayed January 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Rosie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sceen, Owner at Chalet Swisse Spa, responded to this review, April 5, 2012
The room this couple booked is advertised as a "Small 3* Lodge room". It is the lowest priced room at Chalet Swisse Spa, and during the peak season there is a peak season surcharge.
We have to point out that each and every guest has the option to cancel a booking if they are not satisfied with anything at Chalet Swisse Spa. We also offer guests the option to upgrade at a nominal extra charge. In the room compendium is a section that says that if guests wish a room service then the room service request tag should be put on the outside of the door.
Yes, the bed room is small (2.4m x 2.5m) and the bathroom is 3 metres by 1,8 metres and the shower is regular 900 x 900 size. We consider a choice of 5 cereals, fruit salad, prunes, yoghurt, selection of fresh fruit in a basket, variety of juices, variety of 5 types of breads and toasts, unlimited freshly brewed coffee or decaf and a variety of teas served to the tables, as well as a platter of salami or ham, cheese, tomato and gherkins - as quite reasonable. The real definition of a continental breakfast could be a bread-roll & coffee & just cereal.- what we offer for breakfast is unlimited and of good quality.
A variety of hot breakfasts is available at a cost of $ 15p.p.
Breakfast is served on the ocean view cafe verandah with wonderful views and lots of birds chirping away.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, NSW
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 3, 2012

We stayed 3 nights and loved the beautiful tranquil setting in the rainforest with views from our balcony to the beach (lovely garden and pond). Walking to the car in the morning seen a Kangaroo with 2 joeys, lots of kookaburras and birds. Room was spotless and hosts very friendly and knowledgable about the area. Having been to many hotels in Europe found this an authentic piece of Europe in a magnificent Australian setting. I'm someone who suffers from bad insomnia and slept like a baby every night!

  • Stayed January 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MsMSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wagga Wagga, Australia
1 review
5 of 5 bubbles Reviewed January 29, 2012

My wife and I and our two boys recently stayed at the chalet staying for two nights. Firstly, we were very impressed with the service and hospitality of Elisabeth and Herbert. This is one aspect which sets the chalet apart from other places, the service is genuine and exceptional. Secondly, the chalet itself is a piece of art, if you truly want to experience a piece of Europe, although in a rain forrest, this is the place to visit. The chalet is only ten minutes from the beach. Our boys enjoyed the tennis court and walking tracks in the forrest. My wife and I enjoyed the piece and tranquility of the surrounding forrest. We intend returning again next year and highly recommend the chalet to anyone young or old. We would like to congratulate Herbert and Elisabeth for creating such a beautiful and authentic European paradise.

  • Stayed January 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ken A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra,ACT
1 review
5 of 5 bubbles Reviewed January 29, 2012

My wife and I found this delightful resort after an intensive search of the Net. A number of the places listed for the Batemans Bay area seemed to our taste to be glitzy, ultra modern and situated along a noisy, busy, beach front road. We were looking for the impossible: a resort that had peace and quiet, relaxation, homeliness and old world charm, yet near a surf beach, interesting restaurants and the Batemans Bay shopping centre. To our delight we found what were looking for: Chalet Swisse Spa Surf Beach Retreat.

We arrived exhausted and stressed. After a three day stay we left feeling wonderfully refreshed and spiritually renewed. If you are looking for the perfect place to chill out Chalet Swisse Spa has it ALL.

From the moment we arrived we were made to feel very welcome by our charming hosts Herbert and Elizabeth. The Chalet Swisse Spa is their very own creation and passion. They called it ‘A little bit of Europe’.

We were greeted warmly and shown to our deluxe room on the second floor. The room overlooked the garden and had spectacular views of the hills and mountain views beyond. The bathroom was spacious and our room had all the modern cons you would expect in a four star hotel.

The resort’s services and attractions are too numerous to mention. However we feel obliged to list just a few:

While the hosts are friendly, your privacy is important to them. Our room was serviced only on our request if made before 11am. We particularly enjoyed this feature as we did not wish to be disturbed.

The resort is situated on a mountain ridge with panoramic views of Surf Beach. It provides the best of both worlds as it is set in a peaceful native Australian bushland setting and has close proximity to the surf. A long winding drive through the resorts gates takes you up to the Chalet that is surrounded by a beautiful garden with fountain.

The complex was built by European tradesman and has many fine features. This includes a beautifully crafted wooden staircase, and old European style polished wooden furniture. A separate building available for functions has large wall murals of 18th century Europe.The Chalet is immaculate and has beautiful furnishing and art effects.

We really enjoyed our sojourn at the Chalet Swisse Spa and we were very reluctant to return to the reality of a busy life. We will definitely go back to that ‘little bit of Europe’.

Room Tip: Discuss your needs and seek advice from your hosts Herbert and Elizabeth.They were very helpful. Th...
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Operalover-41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
4 of 5 bubbles Reviewed January 12, 2012

Both the owners were very hospitable and accommodating, There are beautiful views and the hotel is well resourced. We thoroughly enjoyed our stay but wished it could have been longer.
Will definitely be going back in the near future.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SMason88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
4 of 5 bubbles Reviewed January 5, 2012

We had a hard year and needed a break to stop and smell the roses. After booking 5 nights at the Chalet Swiss Spa, I read the negative comments on this site and started to panic. I called Elizabeth back to get a little comfort. I must admit I was still taken back.

I want to state up front for the record that this place is not the Sheraton Hotel, but deserves the 4 stars for the nature, rest and peacefulness and friendly service. So Please be fair.

Both Elizabeth and Herbert were fantastic hosts. The place is serene and has picturesque views.

If you are looking for large rooms with all the modern mod cons, then this place is not marketed for you, but if you want to relax and enjoy pleasant stay with a nice environment and clean fresh air, then you will enjoy your stay.

We had an awesome 5 nights, I have been back in Sydney 3 days now and we still dream to go back.

Thanks you Elizabeth and Herbert for your kind hospitality and we hope to see you again soon
God Bless.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ZedEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chalet Swisse Spa

Property: Chalet Swisse Spa
Address: 676 The Ridge Road, Batemans Bay, New South Wales 2536, Australia
Location: Australia > New South Wales > Eurobodalla > Batemans Bay
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Batemans Bay
#5 Luxury Hotel in Batemans Bay
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Chalet Swisse Spa 4.5*
Number of rooms: 15
Official Description (provided by the hotel):
A 'Touch of Europe' by the Sea. European style chalet guesthouse, Lodge and 3 self-catering cabins on 82-acre tranquil property with ocean and mountain views. Close to Batemans Bay, beaches, tourist attractions, Mogo Zoo and Broulee Island. Couple's retreat, family getaways, relaxation, wellness & inner-beauty health spa. ... more   less 
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Also Known As:
Chalet Swisse Hotel

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