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“Fantastic wedding destination”

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Best Western Plus Hovell Tree Inn
Ranked #1 of 31 Hotels in Albury
Certificate of Excellence
Reviewed September 13, 2012

I had a wonderful experience planning my wedding on 25th August 2012, at the Best Western Hovell Tree Inn Albury.

Melinda (wedding coordinator) went above and beyond to help schedule our day. Her attention to detail was fantastic.
The staff are a great credit to the Best Western Hovell Tree Inn, who were very attentive and friendly to our guests accommodating to their needs at every turn.

We held our ceremony in the 2nd smaller Ascott reception room, it was amazing with awesome views. 20 mins before the wedding Melinda realized we didn't have any music to walk in with, without stressing me Melinda took care of everything (from ceremony, reception, food and me forgetting the music) and made it that much more perfect. All my husband and I had to do was show up. I cannot thank you enough.
The reception was beautiful and perfectly ran. Not one thing went wrong.
The food was exquisite with perfect size portions and promptly brought out. Every guest was extremely happy and full. The service again was absolutely spot on fantastic.

The venue was exceptionally clean and well maintained. The housekeeping was excellent. Our bridal suite was very spacious and beautiful. The spa is well placed so you can relax and watch tv (tv turns to suit you) and the bed was extra comfortable. The renovations are superb.
All guests were extremely happy with their rooms and would highly recommend the Best Western Hovell Tree Inn.

My husband and I will be spending our first year anneversary at the Best Western Hovell Tree Inn.

Thank you again,
Jamiee-Anne and Trevor Jones.

Stayed: August 2012, traveled as a couple
1  Thank Jamiee-anne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HovellTreeManager, General Manager at Best Western Plus Hovell Tree Inn, responded to this reviewResponded September 26, 2012

Dear Jaimee-anne J,

Thank you for holding your Wedding with us and for posting your review on Tripadvisor.

We are so pleased that you enjoyed your Wedding held at our venue, it was a great night.

Melinda works extremely hard to make sure that it is the most memorable and enjoyable day for all of her Brides and Grooms.

Its also great to read that all your guests enjoyed themselves and their accommodation.

Thank you again for holding your Wedding with us, we look forward to seeing you both on your first Anniversary.

Kind regards

Ben Layton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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941 - 947 of 1,004 reviews

Reviewed September 11, 2012

We were given an upgrade and had a 2 bedroom apartment with full kitchen etc. we couldn't work out the heater but the staff member came up straight away and fixed it for us. She also supplied a phone charger for me to use in record time. The portacot needed to be upgraded but apart from that the stay was fantastic.

  • Stayed: September 2012, traveled with family
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Review collected in partnership with Quickbeds
Thank Kerrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HovellTreeManager, General Manager at Best Western Plus Hovell Tree Inn, responded to this reviewResponded September 26, 2012

Dear Kerrie B,

Thank you for staying with us and for posting your review on Tripadvisor.

We were glad to see that the staff were able to come straight to your apartment and help resolve your heating issues and supply you with a phone charger to use.

We look forward to welcoming you back to the Hovell Tree on your next trip to Albury.

Kind regards

Ben Layton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2012

A party of 4 we travelled 7 hours to attend a weekend function. Both parties were delighted with our rooms. Fresh, clean, huge, nicely furnished (we chose to stay in the spa suite) lovely extras like the coffee pod machine. The bed was superb although too soft for my husband. We had a meal in the restaurant that evening which was also very nice. Cannot fault the service.

Stayed: September 2012, traveled with friends
1  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HovellTreeManager, General Manager at Best Western Plus Hovell Tree Inn, responded to this reviewResponded September 26, 2012

Dear Karen H,

Thank you for staying with us and for posting your review on Tripadvisor.

The team at the Hovell Tree were very happy to read your review and to see that you enjoyed the little extras we implemented during our renovations such as the Nespresso machines in some rooms.

I was personally pleased to see that your enjoyed our restaurant especially the service. We have been working very hard on this and its reviews like this that let us know we are going in the right direction.

Thank you again for staying with us, we look forward to welcoming you back next time.

Kind regards

Ben Layton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

We were delighted when we arrived at Best Western Hovell Tree Inn after a tiring day driving. The room was spacious, spotless and luxurious. The beds were warm and so comfortable we had a great sleep and found everything we needed for our self catered breakfastthe next morning; toaster, kettle, plate,s tea towel, dish cloth and detergent. We will definitely stay again when in Albury!

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Quickbeds
Thank Cathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HovellTreeManager, General Manager at Best Western Plus Hovell Tree Inn, responded to this reviewResponded September 26, 2012

Dear CathrynW,

Thank you for staying with us and for posting your review on Tripadvisor.

We were glad to read that you enjoyed your stay with us and had everything in your room that you required.

We look forward to seeing you back at the Best Western Plus Hovell Tree on your next trip to Albury.

Kind regards

Ben Layton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

Receptionist not terribly friendly at first, but improved. Was given a disabled room, though we are not! Didnt really matter, but floor does get a bit wet with a curtain, although it was a big room. Window looked onto the stairwell, but as we got in late, didnt matter. Fittings and furniture in the room was excellent and in good taste. A large room with plenty of furniture to make it comfy. A good standard overall.

Room Tip: First floor in the back building. Quiet.
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  • Stayed: August 2012, traveled as a couple
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Thank NadeDrouin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HovellTreeManager, General Manager at Best Western Plus Hovell Tree Inn, responded to this reviewResponded September 26, 2012

Dear NadeDrouin,

Thank you for staying with us and for posting your review on Tripadvisor.

We were glad to see that you enjoyed your stay with us.

There would have been no insult intended by putting you into a disabled suite, we generally try and leave these as our last sell rooms unless they are specifically booked. These rooms are still great with the only real difference the handrails in the bathrooms.

Once again thank you for staying with us, we look forward to welcoming you back next time you are in Albury.

Kind regards

Ben Layton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2012

We picked this hotel for an overnight stay while driving up the Hume.

The recent renovations have left the rooms in very good shape: we had a queen bed and couch, both very comfortable. The room itself felt spacious and airy, and the heating was fine. The bathroom was quite stylish and pleasant. I did worry a bit about whether or not the smooth floor would be slippery when wet, but it wasn't.

At night, the curtains are heavy enough to make the room very dark, and the room itself was quiet. We either had quiet neighbours or the soundproofing between rooms is good.

We had dinner and breakfast in the restaurant, and both meals were good. Service was friendly and efficient without being rushed; the food was good and, while we were there, I saw staff dealing with another guest's small problem politely and courteously.

Check in and out were quick and efficient, and the staff were friendly.

All up, I'd happily stay here again.

Room Tip: Rooms at the back - even numbers, from memory - don't face the road and so are likely to be quie...
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  • Stayed: August 2012, traveled as a couple
    • Value
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    • Cleanliness
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Thank Terri-anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HovellTreeManager, General Manager at Best Western Plus Hovell Tree Inn, responded to this reviewResponded September 26, 2012

Dear Terri-Anne K,

Thank you for staying with us and for posting your review on Tripadvisor.

We were pleased to read that you enjoyed our newly renovated rooms and that you were able to enjoy our dining facilities during your stay.

We look forward to wlecoming you back on your next trip to Albury.

Kind regards

Ben Layton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2012

Regularly we stay at this property. The hotel premises and reception staff cannot not be faulted. However the cleaning staff either do not care 1 jot or they are not allowed enough time to clean the rooms properly.

Upon arrival, entering the bathroom, the floor was saturated and looked like it had just been flooded. Someone's used tissue was beside the bed. A jacket, not ours, was in the wardrobe.

The bathroom floor, when reported, was duly cleaned. Upon our return, the jacket had been removed from the wardrobe, yet it had not, at that time, been reported. Mysterious?

Later in the evening, feeling like a glass of wine in our room, I took two wine glasses from the cupboard. Only to find they still had old wine stains in them. The lovely staff fixed this problem, and provided us with sparkling clean new ones. Problem solved. Of the two water glasses in the cupboard, one was clean, the other was somewhat fingerprinted.

Perhaps it is policy not to dust every day, in the room, so there was a layer of dust, in which I could etch my name, on the bedside table and on the tv set.

On departing on the first of our two mornings in the hotel, I placed a 'please make up my room' sign on the door at 9am. This was done to let the cleaning staff know that its incumbents had left the room.

I returned to the room just after 1pm to find that the room had not been made up at all. Not that it had to be, but why put the sign for use if it is to be ignored by the staff.

Normally I like to take minor issues up with the management. On this occasion, one thing after another seemed infuriating. Thus this review.

I reiterate, this is a nice property, with good reception staff and very pleasant people to deal with. It is sadly let down with either it's cleaning staff or its cleaning policy. Especially for a Best Western PLUS hotel.

  • Stayed: August 2012, traveled on business
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Thank Blossom55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HovellTreeManager, General Manager at Best Western Plus Hovell Tree Inn, responded to this reviewResponded October 2, 2012

Dear Blossom55,

Thank you for staying with us again and for posting your review on Tripadvisor.

I was pleased to see that you are still enjoying our property and that the service received from reception and the food and beverage staff is still good.

Unfortunately it seems we missed the mark with the cleanliness of your room.

I do recall that last time you stayed with us though, when you were checked in we did advise that the floors had just been mopped in your room, and when you asked we did come up with clean towels and dry the floor off for you.

We appreciate guests putting their 'Please Make Up Room' signs on the door as it does let us know that the guest is out and would like their room done, as a policy we do our checked out rooms first so that we do have them ready for the next guests to check in and then we move on to all of our other rooms. This is mainly done as most signs appear on the door around 9am and the vast majority of guests dont come back to the property until 4pm. If a guest requests that their room is done early as they will only be out for a short while, we certainly do our best to get their room done.

With regards to the dusting it most certainly is policy to dust our rooms everday. We do have time allocations for cleaning rooms, but at no stage do we push our housekeepers to go faster to the detriment of the cleanliness of our property.

We have just added extra staff to our housekeeping team which will reduce the workload of our existing staff, we are also conducting extra room checks in the afternoons before check ins arrive.This will make sure that the rooms are being cleaned to the level they should be and that we remain the best property in Albury.

Thank you again for staying with us and for posting your review, we look forward to welcoming you back in the near future.

Kind regards

Ben Layton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hovell Tree Inn

Address: 614 Hovell Street | Corner Hovell Street And Wodonga Place, Albury, New South Wales 2640, Australia (Formerly BEST WESTERN PLUS Hovell Tree Inn)
Phone Number:
Location: Australia > New South Wales > Albury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Albury
#1 Spa Hotel in Albury
#1 Business Hotel in Albury
#1 Romantic Hotel in Albury
#1 Luxury Hotel in Albury
Price Range: $113 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Plus Hovell Tree Inn 4.5*
Number of rooms: 60
Official Description (provided by the hotel):
Perfectly positioned on the Murray River. The Best Western Plus Hovell Tree Inn is an unbeatable venue for corporate conferences, events, meetings and weddings. This superbly appointed property offers friendly and professional service combined with superior standard accommodation an ambiance befitting an award winning property. The Best Western Plus Hovell Tree Inn is easily recognized by its large bay windows overlooking landscaped gardens. Located three hour's drive north of Melbourne and 6 hour's drive south of Sydney. Airport 10 minutes drive. Public transport just outside our door. The Best Western Plus Hovell Tree Inn features 60 guest rooms, spa suites and fully self contained apartments. All rooms offer free Austar, mini bar, data port, hair dryer, tea and coffee facilities with toaster, individual reverse cycle air conditioner, full size ironing board and iron, disabled room on request, balconies on request, guest laundry, wireless / broadband internet. All rooms are non smoking. The property features a heated outdoor swimming pool and spa, as well as a gym, sauna and indoor spa. The Hovell Bar & Grill is well known for its excellent cuisine, great selection of wine and warm, friendly, efficient service. ... more   less 
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Also Known As:
Best Western Plus Hovell Tree Hotel Albury

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