My wife and I booked this two bedroom property for a week and were really looking forward to it after seeing the positive reviews. On our arrival, we were a little surprised at the quality of the property – it didn’t seem like the images we had seen online but nevertheless we were happy to be on holiday.
After spending a couple of days alone, we invited our daughter and partner to stay with us for one night (as there was a spare bedroom) and we understood that we had rented the property. Upon their arrival, they were 'greeted' by a lady called Jo who appeared friendly in the first instance, Jo said although it was not prearranged – it is fine for them to stay one night and that she would sort it at their end.
We then received a call from Chris (the owners husband) who advised that although my daughter and partner were not on the insurance - they will let it go/ sort it out. We did also advise that if it was a problem, they would simply go home.
We spent a lovely quiet family evening together but the following morning, after returning from the beach – we returned to the property to help my Daughter and her partner pack up to return home, only to be greeted by ‘Jo’ who was exceptionally aggressive and who said that my daughter had to leave the property immediately. We tried to calm the situation by advising that they were leaving but we were just helping pack up, she became louder and even more aggressive – to the point where it actually upset my Daughter. We again tried to calm the situation by confirming my Daughter was leaving and we were going out for a meal all together – we reiterated, many times – that they were not needing to spend a second night so didn’t understand why there was a problem but this did not sit well with Jo.
I can honestly say, I have never been so badly spoken too in my life – certainly not from someone who is in the hospitality industry. Due to the awful way in which we were treated and spoken too, my wife and I actually cut short out hard earned holiday and returned home.
We were really looking forward to staying at the property, which is brilliant for pet owners but could not have received such a poor experience if we had tried.
I loved my week here, with my two dogs. I found everything to be lovely and extremely comfortable, and very cosy in the evenings - peaceful and quiet. The owners even left a gift for my 4-legged kids to take home which was so thoughtful. Would have no hesitation at all in recommending - and it is easy to get to the nearest beaches etc.
Very nice place made welcome nice brk from it all. Owners all very helpfull. thanks for all your little gifts and Maggie enjoying her treats. Maybe for cooler nights a couple heated blankets but otherwise a top holiday
From booking the holiday, to leaving the owners and host were just fabulous, there was nothing that was too much trouble, and they made the whole booking process very trouble free and relaxed.
We were made to feel very welcome when we arrived with some small touches that made a big difference to our stay.
The area is fabulous, the cottage is lovely, very cosy and has everything you would want.
We had a great week at The den and we're all very sad to leave, especially our little 4 legged friends who were also made very welcome.
We will definitely return, we have stayed in a lot of holiday cottages and I don't think we've been as sad to leave any of the others, it really did feel like home.
So a massive thank you to Annalisa and Jo for making everything so easy and enjoyable.
Hope to be back soon
Very pleasant spacious ground floor apartment with cottage type feel. Well placed for exploring Anglesey, in a quiet village. Many thoughtful touches from Analisa the owner. You will be very comfortable here. Note that wifi is not guaranteed, but I was able to receive it adequately in the kitchen through the wall from the owner's adjoining property.
We enjoyed every minute of our holiday it was fantastic place to stay and very enjoyable with our dog Max,he loved it very much and was very happy. x
Lovely friendly helpful host, comfortable accommodation, well placed spot. A restful break. Doggy friendly!