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“\outstanding Reception staff”

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Distinction Te Anau Hotel and Villas
Ranked #6 of 23 Hotels in Te Anau
Certificate of Excellence
Reviewed March 31, 2014

The reception staff were really excellent - they anticipated our needs and went out of their way to help us. They directed us to excellent restaurants. Comfortable and well appointed room. Excellent free Wifi, unfortunately only accessible in public areas.

  • Stayed: March 2014, traveled as a couple
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Thank PGNM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear PGNM
I am delighted to hear our reception staff went out of their way to help you and offered you some good options for dining. Our guests do value and appreciate the free wifi and happy to hear you found this excellent during your stay. I sincerely hope you enjoyed the rest of your time in Fiordland and have a safe trip back home.

Regards
Brent Stander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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431 - 437 of 763 reviews

Reviewed March 31, 2014

What a stunning location right beside the lake. Our room had a beautiful view of the lake and snow capped mountains beyond. After some hanging around we were eventually able to check in and found our way to the room. The rooms are well equipped, and have the added advantage of the view.

On arrival I went to use the Gents WC near to reception, now I hate having to paddle when I pee but the floor around the urinals was awash and stayed this way for hours, I kept checking. It was eventually cleaned but not very well.

The following morning we were booked on a trip to Milford Sound and were waiting in reception for our pick up. I popped along to use the same toilet as it is a long trip. Hooray the floor was dry. A short while later a coach arrived and unloaded a tour group, some of whom deposited cases in reception and were clearly going to check in later. After using the facilities they all reboarded to bus and off they went. Needless to say I went along to check to WC and found it in a disgusting condition, worse than the day before. We were picked up a short while later so I don't know how long it stayed like this?

I'm afraid that the cleaning (or lack of it) in the toilet was indicative of the cleaning in other public areas which left a lot to be desired.

Wi Fi was only available in the bar and reception, result, in the evenings everyone sat around with their faces glued to ipads and laptops tapping away.

We stayed 2 nights at this hotel/motel, we didn't pay for breakfast, preferring to eat in our room but we did enjoy a bar snack in the dining area adjacent to the bar and very nice it was too.

A pleasant enough stay but with a little effort it could have been so much nicer.

Room Tip: Request a lakeview.
  • Stayed: March 2014, traveled as a couple
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Thank kevinsteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Kevin
I am happy to hear you found the room conducive to your needs and thanks for your comments about the public toilets and I will follow up to ensure they are checked more regularly. If you checked the toilets directly after a large group had used we probably didn't have time to clean until they departed but will take your comments on board to ensure we are delivering on our service standards.

Regards
Brent Stander

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Reviewed March 29, 2014

This hotel clearly caters for tour groups. As a result they struggle with the turnover and getting rooms ready for check-in time. We arrived about 12 o'clock and were told the room would be ready at 2pm which was fair enough. The receptionist was helpful: she gave us a map of the town and pointed out some restaurants we could have lunch at. Plus she gave some information on walks we could do whilst waiting.
However, at 2pm we were told the room was still not ready and it would be another 45 minutes. We were not the only ones in this position. We were not happy and the receptionist found us a room. The room had a fabulous view over the lake.
The decor in the corridors is tired. Bizarrely, the cleaners leave huge mounds of bags of rubbish in the corridors for hours! Cleaning in the public areas leaves something to be desired.
We had a bar meal one night. The quality was good, as was the value for money. Our waitress was friendly and efficient.
There is free wifi in the reception/bar area.
Some staff seem a bit disorganised. One barman couldn't seem to get our drinks bill right. One night the wifi wasn't working. Eventually they discovered someone had unplugged something by mistake!

  • Stayed: March 2014, traveled as a couple
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Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Maureen
Thanks for your comments and I apologise for the service issues you had during your stay and I will ensure we follow up so these are not repeated in the future.

Regards
Brent Stander

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Reviewed March 24, 2014

The Hotel is located almost at the end of the town.. It is a perfect place to laze around... liked the livery and the rooms. The Staff were very diligent and the room view was perfect for a holiday. We stayed there on our way to Queens town. The breakfast was good.

Room Tip: Choose a room on the lakeside.. The Rooms have fullsize glasswalls which open to a garden beyond wh...
  • Stayed: November 2013, traveled as a couple
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Thank PGJNewDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear PGJNew Delhi
I am delighted to hear you enjoyed your stay and found the staff very diligent and room suitable for your needs and breakfast good.

I hope you enjoyed the rest of your time in Fiordland and had a safe trip home.
Regards

Brent Stander

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Reviewed March 24, 2014

Found staff so very helpful, including yourself Brent.
Rooms well presented.
Food was unusual but very nice the night we were there.
Tea/coffee/water was on hand at all times.
The table setting for our evening meal was presented so beautifully, really impressed.
Have stayed in Te Anau a great deal over 25yrs, but never at your venue.
I would be delighted to stay again.
Many thanks for a great weekend.

Room Tip: 2nd floor was so quiet, didn't have a room with a view but that didn't matter. Plenty of vie...
  • Stayed: March 2014, traveled on business
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Thank Dorothy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Dorothy

Thanks for your kind words and I am delighted you stayed with us after so many years and to hear you will stay if returning is a pleasure to hear. You are welcome and thanks for sharing your comments.
Regards
Brent Stander

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Reviewed March 24, 2014

Our work place held a conference in Te Anau over a weekend in March. The conference was held at the Distinction Te Anau Hotel and Villas. All staff also stayed the night there. From the firts point of contact to orgainse till the time we left we had nothing but professional, helpful and caring experiences from the Manager Brent and all the wonderful staff. The food provided was amazing. The view over looking the Lake waswonderful .We will be back.

Room Tip: All rooms had wonderful views either of the lake or garden/pool area
  • Stayed: March 2014, traveled on business
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Thank maree_hayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Maree
It was a pleasure dealing with you for your work conference and all the delegates were super friendly and delightful to deal with. I am happy to hear you enjoyed the meal and found everything professional, caring and helpful during your stay.
I am pleased to hear it was a success and we look forward to seeing you all again in the future.

Regards
Brent Stander

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Reviewed March 22, 2014

We got married here on Valentines Day. From the time we started dealing with Brent and then Gina, last August, we have had great service. Our guests were amazed by the beautiful glass chapel, as we were when we discovered when we met 2yrs earlier. Gina was amazing, working alongside us all the way, and they worked to accomodate our every need. The food at our buffet was AMAZING!!! You will never have anyone go hungry. We also loves our honeymoon suite with the lovely big spa bath. We fully recommend these people, very friendly, helpful, with a "nothings a problem" type attitude.
To the Distinction Hotel.....Thankyou so much.....we will be back

  • Stayed: February 2014, traveled as a couple
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Thank wendy14214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Wendy and Grant
It was delightful having you to share your special day with us and I am very happy to hear your glowing comments regarding the food and service. You are correct Gina is a great addition to our team and tirelessly always strives for that customer intimacy culture we are striving to keep up.

We look forward to welcoming you back!

Regards
Brent Stander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Distinction Te Anau Hotel and Villas

Address: 64 Lakefront Drive, Te Anau, Fiordland National Park 9681, New Zealand
Phone Number:
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Te Anau
#5 Luxury Hotel in Te Anau
#13 Romantic Hotel in Te Anau
Price Range: $116 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Distinction Te Anau Hotel and Villas 4*
Number of rooms: 115
Official Description (provided by the hotel):
Located on the Te Anau Lake Front, a short stroll from the Te Anau Town Centre, Distinction Te Anau Hotel and Villas is perfectly situated for you to make the most of this beautiful area. Surrounded by extensive, colourful gardens and overlooking spectacular Lake Te Anau and the Fiordland ranges, this Hotel and Villa accommodation sets the tone for your stay in one of the world’s most breathtaking regions. Designed for your comfort, we offer 115 luxurious rooms, including Hotel rooms with Garden and breathtaking Lake Views, and a range of spacious One and Two Bedroom Garden View Villas. On-site is the renowned MacKinnon Room Restaurant offering the very best of South Island cuisine, and the Explorer Bar and Lakefront Terrace where you can relax and enjoy the uninterrupted views of Lake Te Anau. The hotel offers the largest hotel based conference centre in the area, and its very own lakefront wedding chapel, plus extensive recreational facilities, including a spa, sauna, heated outdoor swimming pool and massage services. ... more   less 
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Also Known As:
Distinction Te Anau Hotel And Villas Fiordland National Park
Distinction Hotel Te Anau

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