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“Excellent Location by the Lakeside”

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Distinction Te Anau Hotel and Villas
Ranked #8 of 22 Hotels in Te Anau
Certificate of Excellence
Reviewed March 24, 2014

The Hotel is located almost at the end of the town.. It is a perfect place to laze around... liked the livery and the rooms. The Staff were very diligent and the room view was perfect for a holiday. We stayed there on our way to Queens town. The breakfast was good.

Room Tip: Choose a room on the lakeside.. The Rooms have fullsize glasswalls which open to a garden beyond wh...
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  • Stayed: November 2013, traveled as a couple
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Thank PGJNewDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear PGJNew Delhi
I am delighted to hear you enjoyed your stay and found the staff very diligent and room suitable for your needs and breakfast good.

I hope you enjoyed the rest of your time in Fiordland and had a safe trip home.
Regards

Brent Stander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 - 488 of 821 reviews

Reviewed March 24, 2014

Found staff so very helpful, including yourself Brent.
Rooms well presented.
Food was unusual but very nice the night we were there.
Tea/coffee/water was on hand at all times.
The table setting for our evening meal was presented so beautifully, really impressed.
Have stayed in Te Anau a great deal over 25yrs, but never at your venue.
I would be delighted to stay again.
Many thanks for a great weekend.

Room Tip: 2nd floor was so quiet, didn't have a room with a view but that didn't matter. Plenty of vie...
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  • Stayed: March 2014, traveled on business
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Thank Dorothy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Dorothy

Thanks for your kind words and I am delighted you stayed with us after so many years and to hear you will stay if returning is a pleasure to hear. You are welcome and thanks for sharing your comments.
Regards
Brent Stander

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Reviewed March 24, 2014

Our work place held a conference in Te Anau over a weekend in March. The conference was held at the Distinction Te Anau Hotel and Villas. All staff also stayed the night there. From the firts point of contact to orgainse till the time we left we had nothing but professional, helpful and caring experiences from the Manager Brent and all the wonderful staff. The food provided was amazing. The view over looking the Lake waswonderful .We will be back.

Room Tip: All rooms had wonderful views either of the lake or garden/pool area
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  • Stayed: March 2014, traveled on business
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Thank maree_hayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Maree
It was a pleasure dealing with you for your work conference and all the delegates were super friendly and delightful to deal with. I am happy to hear you enjoyed the meal and found everything professional, caring and helpful during your stay.
I am pleased to hear it was a success and we look forward to seeing you all again in the future.

Regards
Brent Stander

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Reviewed March 22, 2014

We got married here on Valentines Day. From the time we started dealing with Brent and then Gina, last August, we have had great service. Our guests were amazed by the beautiful glass chapel, as we were when we discovered when we met 2yrs earlier. Gina was amazing, working alongside us all the way, and they worked to accomodate our every need. The food at our buffet was AMAZING!!! You will never have anyone go hungry. We also loves our honeymoon suite with the lovely big spa bath. We fully recommend these people, very friendly, helpful, with a "nothings a problem" type attitude.
To the Distinction Hotel.....Thankyou so much.....we will be back

  • Stayed: February 2014, traveled as a couple
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Thank wendy14214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Wendy and Grant
It was delightful having you to share your special day with us and I am very happy to hear your glowing comments regarding the food and service. You are correct Gina is a great addition to our team and tirelessly always strives for that customer intimacy culture we are striving to keep up.

We look forward to welcoming you back!

Regards
Brent Stander

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Reviewed March 19, 2014

I stayed here for work a couple of years ago and knew it was going to be my wedding venue. All the staff from the general manager, events manager, waiting staff and cleaners were all very friendly, well presented and accommodating.

Because all wedding guests were travelling to Te Anau for the wedding, it was great to have everything at the one destination. The Glass Chapel, Turnbull Room, and general hotel amenities all worked well together.

The food was exceptional for our wedding buffet, including special dietary options. We were also able to work with the Distinction to achieve a good drinks package for everyone involved.

We took the option to spend our wedding night in a Villa not honeymoon suite. The Villa had been recently refurbished and loved having a separate bedroom to living/dining area. Plus the most amazing two person spa bath!

We have received multiple positive comments from our guests regarding the hotel and its hard working staff. Also we found it extremely helpful to have the Turnbull room ours for the duration of the weekend for setup and cleanup. It was great to be able to rehearse the ceremony in the chapel.

A few of the comments on Trip Advisor seem to be picking holes in the hotel and service. But we thoroughly loved having our wedding at the Distinction Te Anau Hotel and Villas and will be back to stay there again.

Room Tip: Villa. Had separate bedroom and living/dining area.
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  • Stayed: March 2014, traveled as a couple
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Thank Talk2libby2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Libby
Congratulations and thanks to you both for being such a pleasure to deal with. I am delighted to hear everything went as planned and thanks for having the confidence to share your special day with us. We are sincerely privileged to have met both of you and share the special memories with you.
Regards
Brent Stander

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Reviewed March 16, 2014

The receptionist was quite nice and friendly, villa was OK, beds comfy etc. Breakfast service was a bit of a joke. It was apparently on until 9am. However if you got there at even 8:45 everything was piratically all gone/ cleared away. We asked for some bacon and it seemed like the biggest feat ever to actually cook us up a bit of bacon, this wasn't even after 9am!

I saw some people arrive at 9am on the dot and the hostess was very rude and told they had to sit at one particular table because the rest were all set for dinner. She was very snappy.

Interestingly as soon as their was a business conference there, the same hostess was more than accommodating to two business men that turned up at 9:15, getting fresh jugs of all the juices and getting the chef to make fresh bacon etc. They know their money lies in the conference guests and large group tours. They don't care about the independent travelers. One evening we tried to have a drink at the bar and it was chaos. Took ages to get served, the poor guy behind the bar looked like he was about to have collapse! The bar was so messy and disorganized. They need to employ more staff and basically get on top of things! Customer service was severely lacking. Good location though with nice view of the lake.

  • Stayed: February 2014, traveled with family
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Thank DollyAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear DollyAsia
While I am happy to read our receptionist made an impression on you, I am equally disappointed to hear the breakfast buffet was not topped up and service lacking. It is our service standard to have the buffet topped up until closing time of breakfast so all guests have the pleasure of plenty of options. This is not acceptable and it concerns me reading your comments about the host. I will personally take responsibility for following this up to ensure our guests do not feel this way in the future. It is our aim to ensure all guests leaving the hotel recommending us and I apologise this did not happen during your stay.
Regards
Brent Stander

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Reviewed March 15, 2014

We stayed at the Distinction Hotel for one night. It was ok...we were a little disappointed on arrival as we had booked a "garden view" room and they told us they were "upgrading us" to a lake view room. We thought this would be a big "plus" but then found they had put us in room 101 which was right next to the laundry room and the metal stair well and we were subjected to constant noise from the laundry room and footsteps going up and down stairs well into the night...the room itself was very nice, but the noise was intrusive.
Also the spa was reasonably priced but the therapist we had was obviously not well trained in massage therapy, as basically gave a "rubdown" versus a real massage...

Room Tip: if they offer to upgrade you from a garden view room to a lake view room and they assign you room 10...
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  • Stayed: March 2014, traveled as a couple
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Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this reviewResponded April 1, 2014

Dear Thomas
I apologise you did not see the upgrade as beneficial for you and you were disrupted during the night. Our intention was to give you a good experience and an upgrade was done with your best interests in mind. I apologise you did not enjoy the massage and I will follow up with the Manager of the company that rents the space from us. It is very important that this is rectified so all our guests have a positive experience. Thanks for your comments and I hope you enjoyed the rest of your time in Fiordland and New Zealand.

Regards
Brent Stander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Distinction Te Anau Hotel and Villas

Address: 64 Lakefront Drive, Te Anau, Fiordland National Park 9681, New Zealand
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Te Anau
#7 Luxury Hotel in Te Anau
#13 Romantic Hotel in Te Anau
Price Range: $127 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Distinction Te Anau Hotel and Villas 4*
Number of rooms: 115
Official Description (provided by the hotel):
Located on the Te Anau Lake Front, a short stroll from the Te Anau Town Centre, Distinction Te Anau Hotel and Villas is perfectly situated for you to make the most of this beautiful area. Surrounded by extensive, colourful gardens and overlooking spectacular Lake Te Anau and the Fiordland ranges, this Hotel and Villa accommodation sets the tone for your stay in one of the world’s most breathtaking regions. Designed for your comfort, we offer 115 luxurious rooms, including Hotel rooms with Garden and breathtaking Lake Views, and a range of spacious One and Two Bedroom Garden View Villas. On-site is the renowned MacKinnon Room Restaurant offering the very best of South Island cuisine, and the Explorer Bar and Lakefront Terrace where you can relax and enjoy the uninterrupted views of Lake Te Anau. The hotel offers the largest hotel based conference centre in the area, and its very own lakefront wedding chapel, plus extensive recreational facilities, including a spa, sauna, heated outdoor swimming pool and massage services. ... more   less 
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Also Known As:
Distinction Te Anau Hotel And Villas Fiordland National Park
Distinction Hotel Te Anau

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