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“VISA card debit without agreement ...”

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Distinction Te Anau Hotel and Villas
Ranked #9 of 23 Hotels in Te Anau
Certificate of Excellence
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“VISA card debit without agreement ...”
Reviewed February 15, 2013

Honestly nothing wrong regarding the hotel itself. Large modern room, average cleaniness (dirty bathtube), fair restaurant, average price.

We stayed 3 nights, lake view rooms. First bad impression given when we saw that groups of tourists coming by bus for one night was considered more valuable than us (greatings, cocktail on arrival ...etc ...) I can understand that it is a big income for the hotel, but the same treatment should be given to all guests, especially when they stay long time and using hotel services as restaurant.

The big disapointment is coming from the billing policies: the hotel directly used my creit card details WITHOUT my permission and without notification after 2 days. During the checkout process I inform them that the sum requested was too low considering that we had diner at the hotel (expensive). I was told that the hotel use my credit card details 2 days before ... I told that it was not acceptable to have such behaviour (it is like taking money from my wallet if I left it in the hotel safe !!!!) but no apologize, no explanation. For this reason I definitively not recommand this hotel to traveller.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank casanovay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, February 16, 2013
Dear Casanovay
I am disappointed to hear your credit card was charged for items you had consumed in the hotel in the restaurant without prior notification and would be happy to discuss with you if you have some time free to do so. We do have groups that pay for drinks or other services for their guests on arrival and we are happy to do this as a service for them as we would be to anybody that requires or requests a service from us. I think it is unfair to assume that everybody buys for the same reason because they don't. Some people value affordable options while others value comfort and luxury. As a hotel we cater for and are sensitive to each customers values, I am sorry you felt it was unfair. We do value all of our business and strive to ensure all our guests leave the hotel recommending us. I am sorry we did not do this for you on this occasion.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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745 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (195)
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English first
Bangalore
Level Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed February 13, 2013

My partner and I stayed at this hotel en route to Milford and Doubtful Sound. The views of the lake Te Anau are amazing from the hotel. The town is a really tiny one, but then views of the mountains and the lake are absolutely breathtaking....Must do is a walk aroun the lake..its really romantic and with the sun setting around 9pm only, its an amazing walk after dinner!

The rooms could do with a little upgrade, but the room service was excellent. The breakfast was elaborate and very good, with a lot of options.

I would definately recommend this hotel and a visit to the Olive Bar close by. The tourist office is around the corner. Loved our stay here as a part of our honeymoon...absolutely amazing, just wish we had spent a little more time.

Stayed here in Nov 2009.

Room Tip: Select the room which faces the lake..the views are AMAZING!
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank WiniPooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, February 16, 2013
Dear WiniPooh
I am delighted to hear you enjoyed your stay and congratulations to both of you, we sincerely hope we have another opportunity of welcoming you back in the not too distant future.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Level Contributor
126 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 29, 2013

This is a very special hotel - it is beautifully designed and appointed with a very good range of facilities. Our room was on the ground floor with a lovely view of the lake. It had two queen size beds and was well equipped with attractive decor . . though it would benefit from an upright chair in addition to the two armchairs provided. The bathroom was of a high standard with a good length of surface for personal items and a really well lit mirror wall above the basin area. We were very impressed by the helpful attitude of all the staff and the good service we received at this hotel. The Duty Manager came out to welcome our group as our tour bus arrived, the staff made a fuss of my husband when they heard he was celebrating his birthday and, as we left, we were offered sweets to wish us well. We would certainly recommend this hotel!

Room Tip: It's preferable to request a room with a lake view.
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  • Stayed January 2013, traveled as a couple
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank LeeF62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, February 9, 2013
Dear Lee F
It is rewarding to hear the staff went out of their way to ensure your stay was enjoyable and one to remember as well as to read the facilities in the room were conducive to your stay. I will be sure to pass your somments on. We have intoduced a customer intimacy culture in the hotel and this is great to hear and see it in action. Hopefully we will have another opportunity of welcoming you back in the not too distant future.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
1 review
Reviewed January 25, 2013

It was our first time in Te anau. We had beed here to visit Milford sound. We arrived at the hotel little early and thought room would not be ready but Jacob (one of the front office staff) helped us to check in early. Thanks Jacob for this, u rock. Our overall stay was very nice and we enjoyed in te anau. room was very nice with great view. I would love to come back here.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Glosson R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, February 8, 2013
Dear Glosson R
I am delighted to hear Jacob was so helpful and made a lasting impression on you and you found the hotel conducive to your needs. We hope to see you back agian soon.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
Reviewed January 25, 2013

We friends stayed here in early this month. It was just for 1 night we stayed for the birthday party. our stay was very comfortable and we did enjoy here. specially the view from the room was just more than awesome. I recommend this hotel to all other travellers. Do stay here is u plan to visirt Te anau.

  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
Thank Denzal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, February 8, 2013
Dear Denzal M
We are priveleged to have the best views in town overlooking Lake Te Anau and I am thrilled you enjoyed it.
Regards
Brent Stander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Junction, Colorado
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 25, 2013

The hotel sees its share of tourists, very busy. Room was clean, good nights sleep, no problems. Across from the water with a nice place to go for a walk. Close to town and restaurants.The breakfast was very good

Room Tip: Great rooms, across from the water and close to town
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  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, February 8, 2013
Dear NevadaRealtor
We hope you enjoyed your time in New Zealand and Te Anau and thanks for your coments about our breakfast offering. It is rewarding to hear this as it has been a large focus of ours.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
Reviewed January 19, 2013

We stayed at this hotel in dec first week. Its was my friends birthday and we wanted to celebrate out of auckland, so we choose to go to Te anau so that we could visit milford sound. after considering most of the hotels and motels in te anau, we choose to stay at this hotel. To be honest, its erfect hotel, perfect staff, perfect service. over complete satisfying stay. front desk staff was friendly .one of them helped us to book day tour to milford sound. I thank all the staff including housekeeping. good job guys, u all rock

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank almeidasteven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, January 22, 2013
Dear Almeidasteven
Thanks for your glowing review and I am delighted the staff, hotel and services proved perefct for you and your stay in Te Anau. If you are returning to Te Anau, please get in touch and as a return guest we will ensure your stay is as good as the first experience.
Regards
Brent Stander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Distinction Te Anau Hotel and Villas

Property: Distinction Te Anau Hotel and Villas
Address: 64 Lakefront Drive, Te Anau, Fiordland National Park 9681, New Zealand
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Te Anau
#7 Luxury Hotel in Te Anau
#13 Romantic Hotel in Te Anau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Distinction Te Anau Hotel and Villas 4*
Number of rooms: 115
Official Description (provided by the hotel):
Located on the Te Anau Lake Front, a short stroll from the Te Anau Town Centre, Distinction Te Anau Hotel and Villas is perfectly situated for you to make the most of this beautiful area. Surrounded by extensive, colourful gardens and overlooking spectacular Lake Te Anau and the Fiordland ranges, this Hotel and Villa accommodation sets the tone for your stay in one of the world’s most breathtaking regions. Designed for your comfort, we offer 115 luxurious rooms, including Hotel rooms with Garden and breathtaking Lake Views, and a range of spacious One and Two Bedroom Garden View Villas. On-site is the renowned MacKinnon Room Restaurant offering the very best of South Island cuisine, and the Explorer Bar and Lakefront Terrace where you can relax and enjoy the uninterrupted views of Lake Te Anau. The hotel offers the largest hotel based conference centre in the area, and its very own lakefront wedding chapel, plus extensive recreational facilities, including a spa, sauna, heated outdoor swimming pool and massage services. ... more   less 
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Also Known As:
Distinction Te Anau Hotel And Villas Fiordland National Park
Distinction Hotel Te Anau

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