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“Friendly and adequate place for a break”

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Distinction Te Anau Hotel and Villas
Ranked #9 of 23 Hotels in Te Anau
Certificate of Excellence
New Zealand
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Friendly and adequate place for a break”
Reviewed October 24, 2012

We turned up on a whim and were greated by an exceptional front of house lady. We were given a lovely lake view room and breakfast for a very fair price.

The hotel itself is very central to the little town which made it great for walks and going out for dinner.

We were really impressed with the general feel of this hotel - especially the welcoming reception and bar area.

Our room was very nicely decorated with a comfy king bed. However, this hotel, like many others, still insists on providing the thick fibre pillows which are naff in my opinion.

The bathroom was substandard - hence only an average scoring for the hotel. The grouting was filthy and there was no shower curtain meaning that the whole bathroom was soaked after only a 2 minute shower. They only provided 2 towels, which although they say they can deliver more to the room, I think that anyone with common sense knows that a woman uses two to herself.

There weren't many available channels available on the TV, less than is available on freeview. Some of the channels had no sound. Their free movie channel is a lovely idea but the picture was unwatchable. After a long drive to get here, it is nice to be able to chill out after dinner in the hotel room which is why a decent channel selection is so important for hotels.

They provide plunger coffee and regular tea making facilities in the room.

The breakfast room was outstanding. It is a really lovely place to go for a large group dinner, and it has great views. The breakfast options were very good, and everything was very fresh. The only way they could improve it would be to offer freshly baked bread/rolls, fresh whole fruit, porridge, and pancakes. They have a breakfast chef in the room to offer you freshly cooked eggs how you like them, which was a surprise for this level of hotel.

On the whole, I struggled as to whether to give this place 3 or 4 out of 5, but due to the bathroom and TV it would have to be a 3. We are looking forward to coming back however.

Room Tip: I think that the lake view rooms are worth the extra expense.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ally_loves_camping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, October 31, 2012
Dear Ally
Thanks for your comments about the welcoming staff on arrival. I am delighted to hear you enjoyed the lake view rooms, found the breakfast a reasonable price, enjoyed the atmosphere in the bar and recption areas and found we had exceptional staff. I am disappointed to hear of your other issues you had during your stay and will ensure we action these straight away to ensure other guests have an enjoyable experience when staying with us in Te Anau. If you are returning please feel free to contact me directly and I will be happy to ensure your stay is an enjoyable one. I apologise if these issues impeded on what was suppoosed to be a relaxing and enjoyable stay and look forward to having another another opportunity in welcoming you back.

Regards
Brent Stander
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Newcastle, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2012

The hotel is in a great location, central to all town amenities, clean & well equipped. The manager Brent met us at the door and took our luggage to our room. He made us feel very welcome and went out of his way to locate a food item that we wished to have that night. The chef was brilliant and the meal was delicious. This was a very memorable stay in our holiday and we greatly appreciated the extra mile that Brent went to make us feel more than welcomed. We recommend the Distinction Te Anau to anyone wishing for clean, comfortable accommodation in a great location with great views and exceptional staff.

Geoff, Leeanne & Joan

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, October 22, 2012
Dear Geoff, Leeanne & Joan

Thank you for your glowing review and it was an absolute pleasure having all of you stay with us. We love going out of our way to ensure our guests leave the hotel recommending us and I am extremely pleased that you enjoyed your crayfish dinner that John our head chef cooked for you. It was someting very small for us to do but is satisfying when we get comments like yours that makes it all worth while. I really hope you all enjoyed the wedding and I sincerely hope we have another opportunity to meet you all again. Please thank Mum for the warming hug and tell her next time I'll have to take her dancing ;)

Regards

Brent Stander
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Stawell, Australia
Level Contributor
156 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 21, 2012

We stayed at this hotel recently in a two bedroom villa. The outside of the hotel is a little shabby, however the villa we stayed in was quite well appointed and has obviously been upgraded with nice bedding and fixtures. We were disappointed that we had no view of the lake from the villa, which are all located at the rear of the complex. The wi fi is free, however only accessible from the dining area, lobby and main bar and I wasn't too keen on having my son sitting out there whilst browsing the internet. This is apparently going to be upgraded soon so you can access in the rooms, so that is a positive step. The staff were very friendly and obliging. We did an overnight cruise to Doubtful Sound and were allowed to leave our car on site whilst we were away for no charge - which we appreciated very much. Overall a nice stay. Thanks

Room Tip: 2 bedroom villas have no view of the lake - enquire when booking
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CONNIEM66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, October 22, 2012
Dear Conniem66

Thanks for your comments and taking the time to write. I am pleased to hear you found the refurbishment of the rooms well appointed and found the staff friendly an obliging. We are happy to offer complimentary car parking for all guests staying with us. If you are planning on returning please get in touch and I will be happy to offer a complimentary upgrade to a Lakeview room and ensure your stay is relaxing and enjoyable.

Regards
Brent Stander
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North Sydney, Australia
Level Contributor
238 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed October 17, 2012

Te Anau is small, so this hotel was not hard to find. It was very pleasant that it is just across from the lake. The service from the staff is excellent, very friendly, very obliging. We had a ground floor room overlooking the pool (which was still closed due to the season) with two queen beds. The rooms were a good size. We didn't need the second bed, but it came in useful as additional horizontal storage! There are tea and coffee facilities, including plunger coffee, but no safe. I am not sure that a safe is required in New Zealand. We didn't dine at the hotel, but the Moose Bar is right next door with a decent kitchen open to a decent hour, even on weeknights. The main street is literally around the corner, with a supermarket a short walk, or very short drive, away. This hotel is recommended.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billthoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Distinction Te Anau Hotel and Villas, responded to this review, October 22, 2012
Dear Billthoo

Thank you for your feedback and I am delighted to hear that you enjoyed your stay and found the service from our staff excellent. We are priveleged to have one of the best locations in Te Anau overlooking Lake Te Anau and have good room sizes in all rooms. Everything in Te Anau is within walking distance, especially the Moose for a good night out. I am very gratefull that you have taken the time to write and assit us with our endeavour of all our guests recommending us. We look forward to welcoming you back in the future.

Regards
Brent Stander
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Hamilton, Virginia
Level Contributor
246 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed August 25, 2012

A very clean and average hotel, but a very good value. This all you really need if you are visiting Fiordland. Breakfast is included and provides a great beginning for your day in Fiordland. From this location, you can go to either Milford Sound or Doubtful Sound so if you have two days, this makes the hotel a great location. The staff is very attentive to the needs of the guests. There is free wi fi in the lobby area, but not in the rooms. Free wi fi in the rooms would have made my rating 4 stars. I would recommend Distinction to Fiordland travelers.

Room Tip: Ask for a room that is away from the rooms where smoking is permitted.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank evans81051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeAnau1, Front Office Manager at Distinction Te Anau Hotel and Villas, responded to this review, September 19, 2012
Thank you for taking the time to provide a review of your recent stay at the Distinction Hotel & Villas, Te Anau. We are very pleased to learn that your needs and expectations were met and that you found the breakfast at the hotel great with free Wi-Fi in lobby area and staff were all friendly & helpful. We hope to welcome you back in the future.

Jacob John
Front Office Manager
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Pathankot, India
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 7, 2012

its a descent hotel nothing much to write about it.....the view of the lake from the room is good open the window of the room and u can just have a walk in the garden and lake across the road....the rooms were not very fancy but were comfortable with clean bathrooms market is near by stayed here as a stopover point after a looong drive .......if u stay here book the delux lake view room only as they are probably the best in the hotel .....

Room Tip: delux lake view room only
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bunnygupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeAnau1, Front Office Manager at Distinction Te Anau Hotel and Villas, responded to this review, August 8, 2012
Thank you for taking the time to provide a review of your recent stay at the Distinction Hotel & Villas Te Anau. We appreciate your honest and constructive feedback and are pleased to hear that your stay met with your needs and expectations. We hope to have the opportunity to host you again in the future.

Jacob John
Front Office Manager
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Brisbane, Australia
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 9, 2012

This hotel was recomended as one of the best in Te Anau. We stayed here for 2 nights. The room itself was ok, the spa that you had to book for 1/2 and hour was great (total privacy) and the first night was good. We went for dinner at the hotel which was a bit disappointing, My husbands meal had to be sent back as it was cold and things were not added in. The breakfast was really overpriced and totally disappointing.
We went to Doubtful Sound the next day and that night there was a car group booked in. They ruined the night for us. Running up and down the halls drunk and knocking on doors yelling etc. We ended up booking out real early as we could not stand it any more. When we spoke to reception they did not seem to care that we did not have any sleep and we were checking out extra early.
If booking this hotel check to see who is booked in with you. Otherwise not a bad place to stay.

Room Tip: make sure you get a lake view room
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen0608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeAnau1, Front Office Manager at Distinction Te Anau Hotel and Villas, responded to this review, August 8, 2012
Dear Ms Karen,

Thank you for taking the time to share your concerns with me. Obviously it is not a pleasure to receive this sort of feedback but it is truly appreciated. I am sorry it has taken longer than usual to get back to you but I wanted to get all my facts straight.
I must say that this is the first time that we have ever had to address such an issue with regards to a loud group. We offer a range of accommodation options that suit every holidaymaker. Depending upon what you choose determines which area of the hotel you will be placed. We always try to separate groups from individual traveler and work very hard to make sure that each guest gets comfortable stay as possible. So to have this incident occur during your stay is particularly unsatisfactory.
Thank you also for bringing all the issues to our attention as without doing so we would not be able to improve the services we provide. We have refunded the amount back to your card upon departure as a compensation for all the nuisances you had at the hotel. We appreciate your honest and constructive feedback and glad to hear that some of your stay met your needs.

Jacob John
Front Office Manager
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Additional Information about Distinction Te Anau Hotel and Villas

Property: Distinction Te Anau Hotel and Villas
Address: 64 Lakefront Drive, Te Anau, Fiordland National Park 9681, New Zealand
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Te Anau
#7 Luxury Hotel in Te Anau
#13 Romantic Hotel in Te Anau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Distinction Te Anau Hotel and Villas 4*
Number of rooms: 115
Official Description (provided by the hotel):
Located on the Te Anau Lake Front, a short stroll from the Te Anau Town Centre, Distinction Te Anau Hotel and Villas is perfectly situated for you to make the most of this beautiful area. Surrounded by extensive, colourful gardens and overlooking spectacular Lake Te Anau and the Fiordland ranges, this Hotel and Villa accommodation sets the tone for your stay in one of the world’s most breathtaking regions. Designed for your comfort, we offer 115 luxurious rooms, including Hotel rooms with Garden and breathtaking Lake Views, and a range of spacious One and Two Bedroom Garden View Villas. On-site is the renowned MacKinnon Room Restaurant offering the very best of South Island cuisine, and the Explorer Bar and Lakefront Terrace where you can relax and enjoy the uninterrupted views of Lake Te Anau. The hotel offers the largest hotel based conference centre in the area, and its very own lakefront wedding chapel, plus extensive recreational facilities, including a spa, sauna, heated outdoor swimming pool and massage services. ... more   less 
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Also Known As:
Distinction Te Anau Hotel And Villas Fiordland National Park
Distinction Hotel Te Anau

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