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“Friendliest service but disappointed in room situation”

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Radfords on the Lake
Ranked #1 of 22 Hotels in Te Anau
Certificate of Excellence
Reviewed February 22, 2013

I can't fault the friendliness and helpfulness we received, quite delightful and greatly appreciated.

We decided to book the Executive Upper Studio Unit, which was more expensive than other options. The room itself was fine however, be advised that their neon light signage is "in your face" if you are wishing to admire the view, which is of course why we opted for this particular room. Also, the balcony was a thoroughfare for other units on the upper floor so absolutely no privacy. A filmy curtain was installed to compensate, but we didn't book that type of room to have a curtain closed all the time.

My suggestion is to not bother with this room at all, it's not worth the price.

Stayed: October 2012, traveled as a couple
2  Thank PaintedSkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this reviewResponded February 27, 2013

Dear Reviewer,

We are pleased that you found our service was delightful. We are sorry to hear that the motel sign disrupted your view, we have never been made aware of this before but we will look into some different options so other guests in the future don't have this problem.

We thank you for your feedback and we will look into this to find a solution.

Kind Regards,

Kerri & Steve James

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436 - 442 of 640 reviews

Reviewed February 17, 2013

Wow what a welcome by host Kerri, we had only been in New Zealand for 5 hrs, such a nice welcome, what a great start to our New Zealand holiday around the South Island! The ground floor apartment was fabulous, such a lot of room and so clean, everything was immaculate and having stayed in many self catering apartments before, it made a nice change that all aspects of the apartment was clean and well thought out, the kitchen, bathroom and bedroom all very high standard and as clean as a whistle! Well done Kerri and Steve, you run a fabulous motel and Te Anau is very lucky to have you.

  • Stayed: February 2013, traveled as a couple
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Thank S V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this reviewResponded February 20, 2013

Dear Reviewer,

Thank you for your kind comments regarding your recent stay with us. We have a wonderful team here at Radfords that take great pride in presenting the complex to a high standard and we will pass this on to them.

We live in a wonderful location and enjoy passing on our knowledge and tips to our guests to make the most of there time in Fiordland.

We hope the rest of your travells have gone just as well and look forward to your return visit.

Best Wishes


Kerri and Steve

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Reviewed February 13, 2013

As an old moaner (says my wife), I have never been a motel fan. Radfords changed my mind.

The location is perfect. Overlooking the beautiful lake and yet only three minutes walk to the main street and restaurants. Don't bother about traffic noise. They are all in bed by 9pm in Te Anau.

We stayed two nights. Our room was a good size with decent cooking and other facilities. It had a table to eat off (so many motels think you can eat off you lap) and all the facilities we needed. There is a guest laundrette. Our bed was very comfortable. The sheets and towels were top notch. What more do you want?

From the moment she greeted us we knew the owner, Kerri James, took service seriously. A lovely warm lady, she briefed us on restaurants, where to buy food, and so on. All the stuff you need to know. Learning that we were going on an overnight cruise to Doubtful Sound, she insisted we leave our rental car with her where it would be safer. She cared. She didn't have to do that.

Hey, there are a number of motels along the lake side in Te Anau. Most of them look quite smart and clean. I suspect the reason that this one continually gets the high rating is because (a) it is a bit smaller and therefore more personal and (b) Kerri really does care and look after her guests.

(And her mum has the most wonderful vegetable garden...I wish mine looked as good!)

  • Stayed: January 2013, traveled as a couple
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1  Thank archaeologyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this reviewResponded February 14, 2013

Dear Reviewer,

Wow what a wonderful review of your stay with us we thank you for your kind words. We are over the moon that you now have a different take on what motels offer and we exceeded your expectations with regards to the location, room facilities and service. We have plenty of storage and car parking for guests that wish to leave their luggage and or car here while doing walks or overnight trips and this is our pleasure to help our guests in this way.

We hope the rest of you trip has gone just as well.

Kind Regards,

Kerri and Steve James

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Reviewed February 3, 2013

First things first. The location - absolutely stunning. Overlooking the lovely Lake Te Anau, you can't really ask for more. But location in itself is not a differentiating factor as all other hotels/B&B Inns along the lakeside offer the same view.
The room was pretty average - it seemed even more so having stayed in few of the most stunning properties across NZ before coming to Te Anau. What disappointed us most was the quantity of servings in the breakfast (we had pre-booked the same). It was miniscule to say the least, barely sufficient for a single person while you are charged for two. In fact, we had to specifically ask Kerri for additional milk, butter and jam even after we had marked our options on the breakfast order sheet. This was pretty embarrassing, although Kerri was gracious enough to provide us whatever we asked for. The fact is, we left with our stomachs half full.
The other annoying part was the pay-per-use washing machine, which you least expect after having shelled out close to $250 per night.
Kerri is a good host. She helped us out with places to visit, things to do and restaurant suggestions. She was also gracious enough to waive off the nominal DVD rental, being Christmas eve. You can't take anything away from her for ensuring that she keeps the place nice and clean.
Had a decent stay - not the best for sure and nothing to wow about!

Debayan & Nidhi

Room Tip: The place is strategically built to offer similar views from all rooms.
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  • Stayed: December 2012, traveled as a couple
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2  Thank DebayanBiswas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this reviewResponded February 14, 2013

Dear Debayan,

Thank you for taking the time to review your stay with us. We are delighted that you enjoyed the view from your unit and that our service met your expectations. We are really sorry that you found that your complimentary continental breakfast was not sufficient however we did supply what you had ticked on the menu, we only wish that you advised us at the time that this wasn't enough and we would have met your requirements gladly as our guests satisfaction is our top priority and we like our guests to leave here with happy memories of their stay.

We hope the rest of your time in New Zealand went well.

Kind Regards,

Kerri & Steve James

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Reviewed February 1, 2013

Recently our family of four (4) stayed in this establishment for two nights/days. Since it was our fifth visit in as many years, we knew what to expect and were not disappointed. The room was well appointed, impeccably clean and comfortable. Unlike many accomodations, the beds offered a good nights sleep and easy on the back. Kerri, the receptionist/hostess, looked after all our needs effectviely and with a smile. the accomodation is a short walk from the heart of town, situated handy to all the amenities and in a beautiful garden setting overlooking the lake. It's price structure is surprisingly affordable considering the quality of the lodge. We will stay there again in the future? Wouldn't dream of staying anywhere else

  • Stayed: January 2013, traveled with family
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1  Thank Lyn and Rick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this reviewResponded February 3, 2013

Dear Rick & Lyn,

Firstly thank you for staying with us for the fifth time now!! It is always nice to catch up and welcome you back here in Fiordland. We are delighted that you enjoyed your time and especially pleasing to hear your great feed back. Our guests are what make this job an absolute pleasure.

We look forward to your next visit.

Kind Regards,

Kerri & Steve James

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Reviewed February 1, 2013

We are ending 20 days in NZ. We have been in more than 10 motels/ hotels etc erc.
Let me very clear. By far this is the best place we stayed. Location is fantastic and the area is so amazing, but the secret is the around the clock dedication of Kerry. She walks around and makes sure that every spot will be perfect. When you take care of small details- you get a jewel !!thanks for 3 wonderful days

  • Stayed: January 2013
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1  Thank Zingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this reviewResponded February 3, 2013

Dear Mr & Mrs Zinger,

Thank you for your glowing review and we are delighted our motel, service and location met your expectations and proved perfect for your stay here in Te Anau. Should you ever return to Te Anau we welcome the opportunity to host you again. I trust the remainder of your holiday is just as enjoyable.

Kind Regards,

Kerri, Steve and Team

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Reviewed January 30, 2013

Radfords is an excellent hotel! Great views! Squeakie clean! All the important amenities. Etc., etc. ... but it's Kerri, the owner/manager, who makes your stay such a wonderful experience. When you stay at Radfords, you feel like your staying at Kerri's house. She takes care of everything: reservations, suggested itineraries, not to be missed sights ... everything! Kerri is there for you ... not in your face ... there for you when needed. She's the greatest. Radfords is the place to stay in Te Anau!

  • Stayed: January 2013, traveled as a couple
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1  Thank Leigh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radfords56, Owner at Radfords on the Lake, responded to this reviewResponded February 1, 2013

Dear Leigh S

Thank you so much for your comments, I am very fortunate have a very deciated and capable team that present this property in the very best possible way for our guests enjoyment and it is always our pleasure to hear our guests had an memorable stay.

We are very happy to share our 30+ years of living in this region with you to ensure you get the best out of your time with us and we hope that we can be of service to you should you travel. this way in the future.

Kind Regards
Kerri and Steve and all the Team at Radfords!

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Additional Information about Radfords on the Lake

Address: 56 Lakefront Drive, Te Anau, Fiordland National Park 9600, New Zealand (Formerly Radfords Lakeview Motel)
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
#1 Luxury Hotel in Te Anau
#1 Family Hotel in Te Anau
#1 Business Hotel in Te Anau
#1 Romantic Hotel in Te Anau
Price Range: $169 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radfords on the Lake 5*
Number of rooms: 14
Official Description (provided by the hotel):
Stay in style at Radfords on the Lake. Our well equipped units have a warm and luxurious feel. With attention to detail and complete commitment to your stay, our service is sure to make you feel welcome. Lake and mountain views from every suite and conveniently located close to the town centre. Look out for those little extras like candles, flowers, 50+ channel SKY TV and a great selection of DVDs for guests enjoyment. With guest laundry, continental breakfasts, kitchenette, off road parking, free wireless internet for use in your room, our aim is to make your stay as comfortable as possible. Winners of the NZ AA Supreme host of the year award 2013 ... more   less 
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Also Known As:
Radfords Lakeview Hotel Te Anau
Radfords Lakeview Te Anau
Radfords On The Lake Te Anau, Fiordland National Park

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