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“Great location, bad room”

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Te Anau Lakefront Backpackers
Auckland, New Zealand
Level 5 Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great location, bad room”
Reviewed December 31, 2012 via mobile

Te Anau Lakefront Backpackers is a poor choice to stay in terms of room quality and value but fantastic for location. We stayed in room 15 which is fitted out with a kitchenette you share with the neighboring room. Our room itself had a bed and small table and that was it. The mattress sinks badly in the middle and is terribly soft. The linen is threadbare and feels dirty. The room is blistering lay hot as well as it gets blasted by sun during the afternoon. The kitchen was decently equipped but was taken over by the people next door. The shared toilets were appealing with human waste filling the bowl in the few occasions I used them. The room cost $74 and is terribly value but apparently that is what the market for accomidation in Tr Anau allows for as everything in town was booked solid. Avoid this place if you can

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markgarris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lyon82, Owner at Te Anau Lakefront Backpackers, responded to this review, January 6, 2013
Your concerns have been discussed with Staff and we shall address the points you raised in your review.
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185 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Wales
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 13, 2012

Stayed here in January as a couple. The service was awful. Really rude lady at front desk. Only stayed here to charge our cameras for Milford Sounds the next morning, but there were only 3 working plugs in the whole dorm which I think was sleeping 6 people, so they were all full. I asked if we could sleep in our van and pay less to use facilities as we had done in many other hostels and they were very rude about that. The doors were left open all night with people coming in and out, didn't feel safe. The bunk beds had no ladders so had to stand on a strangers mattress below to get into bed. Room outdated and shabby, didn't seem clean. Rips in bedding. Every other BBH we stayed in was amazing and this let them down. So bad. It's clearly only open because it's the nearest town to Milford Sounds.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rhiannon e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Te Anau Lakefront Backpackers, responded to this review, July 1, 2012
We are disappointed that you received less than friendly and helpful service on your visit and apologise for this.
Customers receive a communal area key on check in and are able to use the kitchen facilities and computers as they wish during their stay. This can create a lot of "coming and going" often in to the night . All other doors are locked and the area patrolled.
Many of the Bunk beds have been removed from rooms since your stay in January and replaced with new single beds. The few bunks that do remain are steel with ladders attached.
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Travelers are raving about these Te Anau hotels

Springfield, Ohio
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 11, 2012

I spent a few nights here, seeing Fiordland. It's a great place to stay if you're doing the Kepler. I walked less than 10 min away to get on a boat that takes you across Lake Te Anau.

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Te Anau Lakefront Backpackers, responded to this review, July 1, 2012
Thank you for your comments, and we are pleased that you enjoyed your stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 11, 2012

It was fine. It was a great location but not very nice. Luckily we were in a private ensuite room in the back, but it felt more like a trailer. If it wasnt separate and private it would have bothered me more. Just dark and old.

Great location though.. but really bad internet, even on their own computers

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dayna h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lyon82, Owner at Te Anau Lakefront Backpackers, responded to this review, May 20, 2012
Thank you for yur feedback.
Internet speeds at the property are affected by ADSL1 technology. Signs in the computer room and at Reception indicate this. This is because of the remote location of Te Anau and so we are not yet wired like larger cities.
The room you stayed in appears to be the stand alone cottage in the garden which is timber lined with a large glass sliding door with ensuite.
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Brisbane, Australia
Level 5 Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 17, 2012

My friends and I stayed here for a night in March. It was a clean room with 4 beds and an ok bathroom. It looked like it used to be an old motel room so wasn't very homely. It was clean though and good for a night's stay. Had a balcony overlooking the lake too which was cool.

  • Stayed March 2012, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Unknown_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lyon82, Owner at Te Anau Lakefront Backpackers, responded to this review, April 25, 2012
Dear Unknown_7
Thankyou for your review.
We are pleased that you had a good stay with us in March and enjoyed the View from the Balcony
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 8, 2012

Accommodation itself is okay - not very cosy but average. Washing machine costs 3 Dollars, dryer costs 3 Dollars, Washing powder costs 1 NZD (usually it's for free or not more than 50 cents, that was really the maximum I ever experienced!!).

But what surprised me most: Luggage storage costs 5 NZD!!!! In 90 % of the Backpacker's I was in, luggage storage was for free and otherwise you'd have to pay 2 NZD for a locker but 5 dollars for putting your bags into a dirty shed, how do they justify that? I'm pretty sure they wouldn't even be liable for a loss...

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klothilde M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lyon82, Owner at Te Anau Lakefront Backpackers, responded to this review, April 25, 2012
Dear KlothildeM
Thankyou for your review.
Extra services e.g. washing /drying and purchase of washing powder do unfortunately come at a cost .Guests are provided with some free internet time on check in along with condiments in the Kitchens tea / sugar / Herbs etc.
Luggage storage is available (for those who wish to use this) for as long as they like in a secure garage with locked doors . Some Backpacker properties charge by the item and by the day, so we feel this is a reasonable cost should guests wish to use the service whilst they are away Hiking.
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Madison, WI
Level 6 Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 12, 2012

This humble backpackers' lodge has a wonderful staff and is a perfect place to start your Milford Track adventure. Located right on the lake, its a 2 minute walk to the Department of Conservation office, where the bus to the track picks up. Large shared kitchen. Free 20 minutes of wi-fi if you book online, otherwise its $2nz for every 20 minutes. Laundry room, coin operated. We stayed in the 1 double ensuite room. It was quite cozy, like staying in a little cabin. Nothing fancy, but a good bed, and amazing hot water pressure. The room is off by itself in their 'garden' - again, not fancy, but private and lovely. For the price - perfect! Also and easy walk to downtown.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SusanLinley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lyon82, Owner at Te Anau Lakefront Backpackers, responded to this review, April 25, 2012
Dear Susanlinley,
Thankyou for your review .
We are pleased that you enjoyed your stay with us and appreciate your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Te Anau Lakefront Backpackers

Property: Te Anau Lakefront Backpackers
Address: 48 - 50 Lakefront Drive, Te Anau, Fiordland National Park 9600, New Zealand
Location: New Zealand > South Island > Southland Region > Fiordland National Park > Te Anau
Amenities:
Free Parking
Hotel Style:
Ranked #8 of 27 Specialty Lodging in Te Anau
Price Range (Based on Average Rates): $
Hotel Class:3 star — Te Anau Lakefront Backpackers 3*
Number of rooms: 21
Official Description (provided by the hotel):
Te Anau Lakefront Backpackers is the only backpackers located on the lakefront, a stones throw from Lake Te Anau. Located just 300 metres walk from the Glowworm Caves and the top of the Te Anau town Centre.At Te Anau Lakefront Backpackers you will find a well maintained, clean and warm backpackers accommodation lodge to base yourself whilst you explore the Fiords, Tracks, Caves, Lakes and Scenery of Fiordland National Park.We provide ensuites, double, single, twin, quad and share rooms all with fresh linen and duvets on the beds. Te Anau Lakefront Backpackers is only a few minutes walk to the Te Anau village centre where you will find a good selection of supermarkets, cafes, bars, Restaurants and shops. ... more   less 
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Also Known As:
Te Anau Lakefront Backpackers Fiordland National Park

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