I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more
I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more
We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down. The... read more
We did the outdoor onsen hot tubs.
We did the evening lantern ones as the photos looked beautiful with the lanterns around the hot tub. However we're very disappointed that they were just on the back wall and looked nothing like the photo.. the outdoor hot tubs seem like such an after thought, they are cramed in comparison to the original ones which are pure bliss.. they arnt private at all and you can see the people on both sides of you, you can also hear loud and clear the conversations on both sides.
I hated this experience and would not reccomend going to the outdoor hot tubs.
If you are going to go make sure you get the original onsen hot tubs, they are incredible. Everything about them are luxury. Spacious, romantic, private and just beautiful.
The fact that they are both the same price is also ridiculious as they are so far apart in comparison

Hi,
Thank you for taking the time to provide your feedback,
We are sorry to hear that you are disappointed with your experience, we do our best to provide as many images of each experience as possible, so all of our guests have a clear understanding of the experience they have booked.
We understand that not all of our experiences are for everyone, but we are glad to hear that you enjoy our Original Onsen experience.
We'll be sure to pass your feedback on to management,
Sincerely,
The Onsen Team
We had booked a few months out to have an original Onsen Pool and it didnt disappoint. We had done jet boating prior so was perfect timing to relax in a hot pool afterwards. The lounge to relax in prior is relaxing and inviting. Nice touch to have a cell phone charging area. Great to be able to relax with a treat - never to early for icecream! Fab experience for a special treat.

Hi,
Thank you so much for taking a few moments to let us know how we are doing.
We are delighted to know that you enjoyed your visit.
We hope to see you again soon,
Sincerely,
The Onsen Team
we absolutley loved our time here, the spa was amazing - private and quiet, our massages were really nice and relaxing, we felt great afterwards.



Hi Steph,
Thank you so much for your 5 star review,
We're so glad to hear that you enjoyed your experience with us.
We hope to see you again soon,
Sincerely,
The Onsen Team
Started our trip with a trip to the Original onsen pools.
This was my first time in Queenstown and I highly recommend this to anyone looking for a relaxed time. The views were spectacular, friendly staff, the shuttle was a bonus because you didn’t need to stress about getting yourself there and back.
Snacks and beverages offered were a good variety.
I am looking forward to returning.


Hi asinateh2021,
Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.
We look forward to seeing you in the future,
Sincerely,
The Onsen Team,
Would have given this a 3.5 but there's no option for half points. We had an outdoor spa pool and it definitely wasn't private. The artificial hedge needs to be extended the whole way as the tiny potted tree on the end did not block off the adjoining spas. You could see into these on both sides of us, and often could hear the people as well. The view while very nice wasn't quite as spectacular as we had expected. On a positive side the staff we dealt with were friendly, the water temperature in the pool was bang on, the one hour time was sufficient, and the shuttle service was great as we didn't have our own transport for our stay.

Hi CRT1963,
We are sorry to hear that your experience was not as expected, we understand not all experiences are suited for everyone. If you are looking for privacy are serenity soak is perfect, located on it’s over balcony with the views of the Shotover River.
We're glad to hear that our staff were as friendly as ever.
Thank you for visiting,
The Onsen Team
This is a great experience when you are in Queenstown for winter. Beautiful views and great drinks and snacks included.
