Onsen Hot Pools Retreat & Day Spa
Open today: 9:00 AM - 10:00 PM
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Review Highlights
The Ultimate Relaxation Experience

I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more

Reviewed 6 days ago
Aeacho13
Amazing

We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down. The... read more

Reviewed 1 week ago
4576A
,
Auckland, New Zealand
via mobile
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Reviewed August 22, 2021 via mobile

We had booked a few months out to have an original Onsen Pool and it didnt disappoint. We had done jet boating prior so was perfect timing to relax in a hot pool afterwards. The lounge to relax in prior is relaxing and inviting. Nice touch to have a cell phone charging area. Great to be able to relax with a treat - never to early for icecream! Fab experience for a special treat.

Thank newzealandmade
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded September 21, 2021

Hi,

Thank you so much for taking a few moments to let us know how we are doing.

We are delighted to know that you enjoyed your visit.

We hope to see you again soon,

Sincerely,

The Onsen Team

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Reviewed August 21, 2021 via mobile

we absolutley loved our time here, the spa was amazing - private and quiet, our massages were really nice and relaxing, we felt great afterwards.

Date of experience: August 2021
Thank stephking61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded August 30, 2021

Hi Steph,

Thank you so much for your 5 star review,

We're so glad to hear that you enjoyed your experience with us.

We hope to see you again soon,

Sincerely,

The Onsen Team

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Reviewed August 20, 2021 via mobile

Started our trip with a trip to the Original onsen pools.
This was my first time in Queenstown and I highly recommend this to anyone looking for a relaxed time. The views were spectacular, friendly staff, the shuttle was a bonus because you didn’t need to stress about getting yourself there and back.
Snacks and beverages offered were a good variety.
I am looking forward to returning.

Date of experience: August 2021
Thank asinateh2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded September 21, 2021

Hi asinateh2021,

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

We look forward to seeing you in the future,

Sincerely,

The Onsen Team,

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Reviewed August 18, 2021

Would have given this a 3.5 but there's no option for half points. We had an outdoor spa pool and it definitely wasn't private. The artificial hedge needs to be extended the whole way as the tiny potted tree on the end did not block off the adjoining spas. You could see into these on both sides of us, and often could hear the people as well. The view while very nice wasn't quite as spectacular as we had expected. On a positive side the staff we dealt with were friendly, the water temperature in the pool was bang on, the one hour time was sufficient, and the shuttle service was great as we didn't have our own transport for our stay.

Date of experience: August 2021
1  Thank CRT1963
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded September 21, 2021


Hi CRT1963,

We are sorry to hear that your experience was not as expected, we understand not all experiences are suited for everyone. If you are looking for privacy are serenity soak is perfect, located on it’s over balcony with the views of the Shotover River.

We're glad to hear that our staff were as friendly as ever.

Thank you for visiting,

The Onsen Team

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Reviewed August 18, 2021

This is a great experience when you are in Queenstown for winter. Beautiful views and great drinks and snacks included.

Date of experience: August 2021
Thank AHIIIIIIIII
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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