Onsen Hot Pools Retreat & Day Spa
Open today: 9:00 AM - 10:00 PM
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Review Highlights
The Ultimate Relaxation Experience

I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more

Reviewed 6 days ago
Aeacho13
Amazing

We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down. The... read more

Reviewed 1 week ago
4576A
,
Auckland, New Zealand
via mobile
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Reviewed January 8, 2021

Loved it! Gorgeous views, wonderful service, water was perfect temperature, and the facilities were clean.

Date of experience: January 2021
Thank Amanda_Shrap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 7, 2021 via mobile

From the moment you step on to their complementary shuttle and through the entrance to the moment you leave, you are looked after by Onsen’s super friendly and helpful staff.

The views are breathtaking and the 1 hour soak is just long enough to make you want to come back for more.
The refreshments of wine, crisps, ginger beer and ice-cream were a nice touch (you are able to pick one drink and one snack each) and the Ashley & Co products placed in the changing rooms left us smelling oh so good afterwards. We will definitely be back.

Thank sonyajivan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 6, 2021 via mobile

This place, blew all expectations out of the water! Thank you so much for having us & truly making it a one of a kind experience for my husband & myself xxx From the moment we arrived to walking out the door, all staff was smiling & happy even at 11pm at night when we left! 💜 We have had the most beautiful honeymoon & you guys helped with apart of that xxx Thank you again xxx

Thank MrsTayAitken
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 6, 2021

The whole experience exceeded our expectations! The service could not be faulted. Everything was easy and straightforward. The pool itself was beautiful. The wine was delicious and the 45 minute soak time was the perfect amount of time. The temperature was also perfect.
We then had a couples massage which was AMAZING. The best massage we have ever had!!
The massage was followed up by some tea and local slices which were gorgeous.
Our experience was relaxing and we did not feel rushed. Despite it being such a popular spot, we always felt like we had privacy, even when eating and drinking upstairs.
Will 100% be back!!! Thank you!!

Date of experience: January 2021
Thank sarahemmabain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 4, 2021 via mobile

Really amazing experience and amazing to have the shuttle service pick you up from town.

The moment you walk into the door, the clock starts for your experience which I thought was a bit of a cop out. The snacks and drinks included were also very stingy (chocolate was a tiny santi bar and prosecco was half a small glass).

The experience itself was amazing though!...brilliant views and well worth doing.

Wasn't too keen on the horrendous siren that goes off to remind you to get the HELL OUT! haha... But hey, thet have to get rid of you somehow.

Date of experience: January 2021
Thank Ukwonderboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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