Onsen Hot Pools Retreat & Day Spa
Open today: 9:00 AM - 10:00 PM
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Review Highlights
The Ultimate Relaxation Experience

I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more

Reviewed 6 days ago
Aeacho13
Amazing

We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down. The... read more

Reviewed 1 week ago
4576A
,
Auckland, New Zealand
via mobile
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Reviewed July 29, 2020 via mobile

Such a lovely experience. The best facial I have ever had. My husband enjoyed his massage. The hot pool was great as well

Date of experience: July 2020
Thank StaceyLovell1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded August 16, 2020

Hi Stacey,

Oh wow, thank you so much for the review,

We could not ask for a better compliment, we will make sure we pass on your review to our Spa team.

Please visit us again soon,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2020 via mobile

It is recommended to book this a long while ahead. It used to be always booked out before COVID19; now it has higher chance to book a spot. It was quite expensive but it did have special location and view.
Sparking wine and ice cream were nice.

A few tips learnt from others and our visit:
If possible, shower before the visit and have swimming wears on inside your outfit in order to save sometime.
We did not feel losing too much privacy as other visitors said door cannot be looked and the inside can be seen through from the bottom part of door.
When the time was up, the alarm sounded like fire alarm😱
Trying to go there during the Autumn, golden leaves trees in the whole valley.

Date of experience: July 2020
2  Thank hannahz905
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded August 17, 2020

Hi Hannah,

Thank you for sharing your tips,

We agree, we tend to book out 4 weeks in advance so booking in prior is essential, were glad you enjoyed your experience with us.

We hope to see you again soon,

Sincerely,

The Onsen Team

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Reviewed July 20, 2020 via mobile

A friend had done this and looked amazing. Loved it. The staff were amazing. The pools were devine. I did the outdoor one. Was stunning view. So relaxing. Candle. Also get water, a drink and snack. A must do. Seriously amazing.

Thank funchick37
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded August 16, 2020

Hi funchick37,

We love what we do, and getting word that we we exceed expectations makes us beyond excited.

Thank you so much for your review,

We'd love to see you again soon,

Sincerely,

The Onsen Team

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Reviewed July 20, 2020

There is a 100 metre walk down steps/slope to the Onsen Hot Pools but it was so worth it. Check in is very organised. Lovely spa smell and atmosphere. Were shown to comfy sofas as we were early. We had the original Onsen experience. Everything was immaculately clean. Views were amazing. A little expensive but so worth the experience. We would do it again.

Date of experience: July 2020
1  Thank 110janew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded August 16, 2020

Hi 110janew,

We are so grateful for your 5 star review,

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

Sincerely,

The Onsen Team,

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Reviewed July 19, 2020 via mobile

This is a must do in Queenstown. Transfers organised from central Queenstown. Staff lovely and the views were spectacular. So relaxing and worth every cent.

Date of experience: July 2020
1  Thank Jacquelyn D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded August 17, 2020

Hi Jacquelyn,

Thank you so much for the five star review,

We look forward to your next visit. It was truly a pleasure to serve you,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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