I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more
I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more
We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down. The... read more
My husband and I visited here and had a soak and massage package. This place is popular so I would recommend allowing plenty of time to find a carpark, it was full when we arrived so we had to wait for someone to leave. Staff were lovely and friendly. Changing rooms were adequate but could do with a bit more frequent cleaning and increased attention to detail (for example my locker was missing slippers, my robe had a ripped pocket, and my husbands robe was missing it’s belt). Pool room was lovely and clean and the view was amazing! The massages were good too.

Hi Sparky98288,
Thank you for your review.
We love to see you rated your experience as four star, it really makes us happy to know that your enjoyed your pool and massage experience with us.
Our changing rooms are monitored regularly throughout the day, however the issues you faced in the changing rooms during your visit are not the five star experience we pride ourselves on. We can only apologize for this and thank you for letting us know, we will pass on your feedback onto the team.
We hope you visit us again soon,
Sincerely,
The Onsen Team
Such a lovely experience. The best facial I have ever had. My husband enjoyed his massage. The hot pool was great as well

Hi Stacey,
Oh wow, thank you so much for the review,
We could not ask for a better compliment, we will make sure we pass on your review to our Spa team.
Please visit us again soon,
Sincerely,
The Onsen Team
It is recommended to book this a long while ahead. It used to be always booked out before COVID19; now it has higher chance to book a spot. It was quite expensive but it did have special location and view.
Sparking wine and ice cream were nice.
A few tips learnt from others and our visit:
If possible, shower before the visit and have swimming wears on inside your outfit in order to save sometime.
We did not feel losing too much privacy as other visitors said door cannot be looked and the inside can be seen through from the bottom part of door.
When the time was up, the alarm sounded like fire alarm😱
Trying to go there during the Autumn, golden leaves trees in the whole valley.

Hi Hannah,
Thank you for sharing your tips,
We agree, we tend to book out 4 weeks in advance so booking in prior is essential, were glad you enjoyed your experience with us.
We hope to see you again soon,
Sincerely,
The Onsen Team
A friend had done this and looked amazing. Loved it. The staff were amazing. The pools were devine. I did the outdoor one. Was stunning view. So relaxing. Candle. Also get water, a drink and snack. A must do. Seriously amazing.


Hi funchick37,
We love what we do, and getting word that we we exceed expectations makes us beyond excited.
Thank you so much for your review,
We'd love to see you again soon,
Sincerely,
The Onsen Team
There is a 100 metre walk down steps/slope to the Onsen Hot Pools but it was so worth it. Check in is very organised. Lovely spa smell and atmosphere. Were shown to comfy sofas as we were early. We had the original Onsen experience. Everything was immaculately clean. Views were amazing. A little expensive but so worth the experience. We would do it again.

Hi 110janew,
We are so grateful for your 5 star review,
Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.
Sincerely,
The Onsen Team,
This is a must do in Queenstown. Transfers organised from central Queenstown. Staff lovely and the views were spectacular. So relaxing and worth every cent.

Hi Jacquelyn,
Thank you so much for the five star review,
We look forward to your next visit. It was truly a pleasure to serve you,
Sincerely,
The Onsen Team