Onsen Hot Pools Retreat & Day Spa
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The Ultimate Relaxation Experience

I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more

Reviewed 6 days ago
Aeacho13
Amazing

We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down. The... read more

Reviewed 1 week ago
4576A
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Auckland, New Zealand
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Reviewed May 16, 2020

The shuttle picked us up in downtown Queenstown around dusk. After a short drive we checked-in. The pools are private and beautiful. We enjoyed our wine and a soak. We chose a nighttime soak so we could see the southern stars, which we can't see at home. We opted to have massages after on the property. The staff was great - a perfect way to start our Queenstown adventure.

Date of experience: September 2019
Thank TheJimmyco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded August 17, 2020

Hi,

We are so grateful for your review,

Knowing that you enjoyed the whole experience reaffirms that all our hard work is paying off,

Thank you for visiting,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2020

We did the ultimate relaxation experience and that's exactly what it was. We decided to do the experience in the evening and it was beautiful, we were lucky to have a clear night so the sky was full of stars. The indoor pool was clean, spacious with showers in and the staff were friendly and accommodating. Our massage was one of the best I've ever had, it was the perfect way to end our trip in NZ!

Date of experience: March 2020
Thank 110elliiec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded May 12, 2020

Hi 110elliiec,

Thank you for taking the time to review us,

Sounds like you had the perfect evening from start to finish, this is such a compliment to us. I will be sure to pass your review on to our therapists.

Sincerely,

The Onsen Team

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Reviewed April 20, 2020

To my Surprise, on my birthday morning i opened my voucher for the Onsen pools in Queenstown! As i am a strong believer that presents should be something i needed, this was definitely one of those presents i needed after a week of snowboarding.

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The Onsen pools get booked up very quickly, so make sure you book in advance to avoid disappointment. Please also note that this is not in the centre of Queenstown so you will need transportation to Arthurs point.

Upon entering the venue, you automatically feel relaxed with the smells and serenity. We were greeted by the receptionist, asked what drink and snack we would like and then were asked to wait in the waiting area. Charging points and magazines are here for you to read. They also have a vast variety of Pure Fiji items there, these are awesome, be sure to check them out.

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We were shown to our private pool. As we had a friend join us, we entered in our swimmers, however this is optional. there is a changing area and also a shower in your private area to ensure you are clean before you enter and also to was yourself off before you leave.

We visited on the evening, which was beautiful as you could see all the starts. You can also do this during the way where you would have a beautiful view of the Shotover River and watch the jetboats go by. As it was evening, it was chilly outside of the pools, this was very welcoming as the pools are hot (as expected). You can also add cold water to the pool, which is stored on the roof, this is VERY cold, which was great to put on our head in the heat!

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I got a beer and chips, Lana got water and our friend got sparkling wine. This was included in our price and we could order more drinks as we pleased, however it was so relaxing we did not finish our first drink.

The prices vary depending on the amount of people that participate. You are also able to get a massage package added on, we did not do this but we have heard great reviews of them. we booked on Red balloon, however you can book directly here to secure your time and date.

I would recommend doing this, and although we did not do it in the day, i fully suggest going on the evening as it was so nice to just sit and look at the sky as you cannot see the stars during the day whereas you can watch the jet boats daily.

Date of experience: June 2019
1  Thank onpointreviewnet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded May 12, 2020

Hi onpointreviewnet,

Thank you for your detailed review,

What a great gift to receive, we're so happy that you enjoyed the full experience with us.

We hope you visit us again soon,

Sincerely,

The Onsen Team

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Reviewed March 28, 2020 via mobile

Having lived in Queenstown for a few years and spoken to many visitors and locals who had been to Onsen, we had reasonable expectations on our first visit. But I have to say we were not disappointed! The setting is very special, a short walk from the road takes you far enough away from the hustle and bustle of Arthur’s Point, with stunning view over the Shotover River. Beautifully presented facilities and nice little touches complete the experience. Generally I like a nice hot soak, and thought the water temperature was not quite enough on entering, but it ended up being plenty warm enough when you are soaking for an hour! Would be too hot if the temperature increased.
The indoor hot tubs are in a private room with their own showers. After the hour soak, you make your way down the hallway to the changing rooms (small but big enough on the night we went - may be cramped during busy times?)
The staff were friendly, professional and accomodating, ensuring we had an amazing experience right to the end.
We were lucky enough to get a local’s deal for our soak - might struggle to afford regular visits at full price. Might be worth considering local’s prices for the next 12 months as this might help Onsen get through what will likely be a quiet time for the region.
We look forward to visiting again soon.
Thanks again Onsen!

Date of experience: March 2020
Thank 26lv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded March 31, 2020

Hi Laura,

We are so glad to hear that you took advantage of our local’s deal, it is important for us to offer these deals for our local community to give everyone the chance to unwind in a tranquil environment.

It makes us so happy to know that we exceed your expectations, we are proud of the experience we provide and love reading your lovely review.

Thank you for your support,

We hope you to see you again soon,

Sincerely,

The Onsen Team

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Reviewed March 24, 2020

The onsen with the dramatic views and the jet boats going by was amazing but the water could have been much hotter. We only tried the cold water deluge from above after we got out as we were cold. The bathrobes were suitable for a larger person like me but the one size fits all slippers were just too small. The massages were fantastic though it was a shame there was a power cut during it and the door had to be opened for light which spoiled the ambiance somewhat. It was the showers afterwards that were pathetic though. There was no soap to help remove the massage oil, only shampoo, the communal changing room was cramped and a difficult to find standing room in the melee post shower to dry off / get dressed. This was a big downside after a near perfect relaxing experience though I’d go again, just ask for a private changing area. Book well in advance, it’s popular.

Date of experience: February 2020
Thank Tyranny1057
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded March 31, 2020

Hi Tranny1057

Thank you for your review,

There is no doubt that our views are one of the best in the region and what a way to enjoy them soaking in one of our cedar tubs.

Our therapists are highly trained to provide you with the most relaxing experience, we are glad to hear that you enjoyed your massage. Please accept our apology for the disturbance during your treatment, unfortunately this was out of control. It was important for us to continue your treatment so that you could enjoy your full experience.

Our changing areas have been recently renovated and were designed with our guests needs in mind; These areas are regularly checked by staff to ensure all products are replenished throughout the day. Based on your experience it is clear they were not up to the standard they should be during your visit. We will make sure we raise this with our team so we can improve our processes for the future.

We can see from your 4-star rating that you enjoyed your overall experience with us, like any good business we are constantly reviewing our operations and products to ensure we remain best in class and your feedback helps us achieve this.

Thanks again,

Sincerely,

The Onsen Team

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