Onsen Hot Pools Retreat & Day Spa
Open today: 9:00 AM - 10:00 PM
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Review Highlights
The Ultimate Relaxation Experience

I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more

Reviewed 6 days ago
Aeacho13
Amazing

We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down. The... read more

Reviewed 1 week ago
4576A
,
Auckland, New Zealand
via mobile
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Reviewed February 24, 2020

Perfect experience! From the shuttle that picked us up in Queenstown, to the spa, the drink and nibbles provided, the VIEW and then to top it off they gave us metal water bottles as souvenirs, which we did not expect! Worth the trip and money.

Date of experience: February 2020
1  Thank Kristin H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded April 12, 2020

Hi TravellinFamily2014,

Thank you for your amazing feedback,

It's great to know that we are doing a great job.

Please visit us again soon,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2020

So relaxing, I booked a one hour spa for my self after a day hiking and horse riding. I got there about half a hour early and the pool was ready for me. They showed me my outside pool and where I could change. It was amazing one hour was over in a flick. They even let you know when you have 10 minutes left so you can make sure you are ready when your time is done. It was so good for my sore mussels I could have stayed in the pool for a couple more hours. Only thing that could have been better was the temperature of the pool. It could have been a bit warmer as it was raining.

Date of experience: February 2020
Thank 138claudia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded April 12, 2020

Hi Claudia,

Thank you for your review,

We love to hear you enjoyed your experience.

Our new outdoor pools are Mineral pools, infused with 100% Earth Minerals, rich in magnesium to naturally detoxify the body and mind. These minerals provide natural relief for muscular complaints, a perfect way to end your day.

We hope you enjoyed the rest of your trip,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2020

We're locals and have been in the day, night, summer winter all occasions and each experience is as lovely as the last! The only reason i didn't give the 5th star is valentines night we came last appointment and obv was very busy through the day and was running super late, we didnt quite get our full hour and felt a little rushed. The girls work hard there and understandably lose a little patience by the end of the day. The new frosted glass doors do take away the privacy but again understandable for H&S reasons, i didn't feel 5* on the last visit but it is and has potential to be just depends on time of day and staff :)

Date of experience: February 2020
Thank AmzNZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded March 10, 2020

Hi,

Thank you so much for your review.

It's great to hear that you are a returning customer, we apologize if we were running slightly behind schedule on your visit.

We do ask all our guests to arrive 15 minutes prior to their booking to allow our staff plenty of time for check-ins but as I am sure you will appreciate; this doesn’t always happen which has a flow on effect over the day.

We trust you made the most of our guest lounge while you waited - soaking up the stunning views is a great way to relax and unwind before you even get to your pool.

Thanks for taking the time to share your experience with us. We are always grateful for feedback as it helps us to continually improve our Onsen offering.

We look forward to seeing you again soon,

Sincerely,

The Onsen Team

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Reviewed February 13, 2020 via mobile

Cannot recommend enough. Incredible and unique experience. A must while in Queenstown. Don’t forget the massage after the pool, it was one of the best I’ve ever had!

Date of experience: February 2020
2  Thank jasonealexander
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded April 13, 2020

Hi Jason,

Thank you for taking the time to review us,

We are very proud of the Spa experience that we provide and we are committed to providing everyone with memories that last a lifetime. In order to do this we ensure that we have highly experienced staff members, to hear that your treatment was one of the best you've ever had really makes us proud.

We will be sure to pass your review on to our Spa team.

We hope to see you again soon,

Sincerely,

The Onsen Team

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Reviewed February 11, 2020 via mobile

It was soooooo warm in the pool with beautiful views all around❤️😍We will definitely be doing it again when we return to Queenstown one day😃...hopefully in the Snow next time👌⛷️🌨️🏔️

Date of experience: February 2020
Thank Gazmel19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded April 13, 2020

Hi,

Thank you for visiting us,

We loved having you as a guest, we look forward to you returning.

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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