Onsen Hot Pools Retreat & Day Spa
Open today: 9:00 AM - 10:00 PM
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Review Highlights
The Ultimate Relaxation Experience

I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more

Reviewed 6 days ago
Aeacho13
Amazing

We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down. The... read more

Reviewed 1 week ago
4576A
,
Auckland, New Zealand
via mobile
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Reviewed February 5, 2020 via mobile

Our recommendation is to book this if you have a rainy day coming during your stay at Queenstown. Or if you’re lucky to have nice weather the whole time to book it on your last day. Such a relaxing way to wind down and relieve all the stress and/or fatigue from a fun but long trip.

I wish the water were a bit warmer personally. This was probably a few degrees cooler than the hot tubs im used to back home but still good.

Nice private rooms. Wonderful views. Good time.

Date of experience: February 2020
2  Thank DanielYoon727
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded April 13, 2020

Hi Daniel,

Thank you for taking the time to share you experience,

We are so pleased to hear you enjoyed your time at Onsen, it is definitely the perfect way to relax after an activity filled trip.

Please visit us again soon,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2020 via mobile

Ordered via Klook but they charged 30% surcharge so make sure you book direct on the supplier website. It's an unreal view worth it for the experience

Date of experience: February 2020
2  Thank Raidian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded April 13, 2020

Hi,

We are sorry to hear about your booking experience with a third party operator, we will get in touch with the provider to ensure this is made clear when booking. We always advise to book directly through our website or via our reservations team to ensure great service.

We are glad to hear that you didn't allow this to spoil your experience and your enjoyed your time with us,

Thank you for visiting,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2020 via mobile

Highly recommend Onsen pools for couples. Staff were great. Location was even better. 45mins is just the right amount of time to be in hot pool. Also the snacks provided were yum.

Date of experience: February 2020
Thank 805leilar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded April 13, 2020

Hi,

Thank you so much for your awesome review,

It makes us so happy to know that you would recommend our experience,

Please visit us again,

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2020

This was an awesome experience, amazing views and such a nice hot pool temperature, we really enjoyed the snacks n drinks. We love the onset bottle that was so cool.

Date of experience: January 2020
Thank Isabelclararean
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 31, 2020

Had a lovley hot pool experience.friendly staff lovley veiw very clean and tidy amazing experience.enjoyed the wine and chips my grandson enjoyed his ice cream and drink that comes with the hotpool experience

Date of experience: January 2020
Thank 709charliebrown
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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