I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more
I'd been drooling over Onsen's Instagram for months before my trip, and the views did NOT... read more
We were lucky to find a slot had opened up for the onsen hot pools and couldn’t turn it down. The... read more
Lovely experience with an Outdoor Onsen!
The view and tranquility is spectacular.
The included drink and snack is nice, they should have an option where you can buzz for another drink though!
For the spa only dressing gowns and slippers aren’t included so be sure to bring some for yourself to use. Towels and body wash for after is though which is good.
Only marked down as water did smell strongly chlorinated, us and another guest both noticed it.

Hi Rachisgold,
Thank you for reviewing your recent visit,
Our Outdoor Onsen is one of our new experiences, to hear that you enjoyed your soak is a great compliment, as any business we are always looking for ways to improve so your feedback is very important to us.
We will be sure to report your feedback to our maintenance team,
We hope you visit us again soon,
Sincerely,
The Onsen Team
Our recommendation is to book this if you have a rainy day coming during your stay at Queenstown. Or if you’re lucky to have nice weather the whole time to book it on your last day. Such a relaxing way to wind down and relieve all the stress and/or fatigue from a fun but long trip.
I wish the water were a bit warmer personally. This was probably a few degrees cooler than the hot tubs im used to back home but still good.
Nice private rooms. Wonderful views. Good time.


Hi Daniel,
Thank you for taking the time to share you experience,
We are so pleased to hear you enjoyed your time at Onsen, it is definitely the perfect way to relax after an activity filled trip.
Please visit us again soon,
Sincerely,
The Onsen Team
Ordered via Klook but they charged 30% surcharge so make sure you book direct on the supplier website. It's an unreal view worth it for the experience


Hi,
We are sorry to hear about your booking experience with a third party operator, we will get in touch with the provider to ensure this is made clear when booking. We always advise to book directly through our website or via our reservations team to ensure great service.
We are glad to hear that you didn't allow this to spoil your experience and your enjoyed your time with us,
Thank you for visiting,
Sincerely,
The Onsen Team
Highly recommend Onsen pools for couples. Staff were great. Location was even better. 45mins is just the right amount of time to be in hot pool. Also the snacks provided were yum.

Hi,
Thank you so much for your awesome review,
It makes us so happy to know that you would recommend our experience,
Please visit us again,
Sincerely,
The Onsen Team
This was an awesome experience, amazing views and such a nice hot pool temperature, we really enjoyed the snacks n drinks. We love the onset bottle that was so cool.

Had a lovley hot pool experience.friendly staff lovley veiw very clean and tidy amazing experience.enjoyed the wine and chips my grandson enjoyed his ice cream and drink that comes with the hotpool experience
