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Onsen Hot Pools Retreat & Day Spa
Open today: 9:00 AM - 10:00 PM
Review Highlights
Relaxing solo experience

Amazing experience! A little time alone with a beautiful view and time to relax followed by a... read more

Reviewed 3 days ago
Oceanseeker1028
,
Minneapolis, Minnesota
via mobile
Great afternoon

What a beautiful experience, views were amazing. Lovely staff, a very special day with a soak in... read more

Reviewed 3 days ago
jennifergB7852GT
,
Greater Adelaide, Australia
via mobile
Read all 2,260 reviews
  
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Reviewed June 21, 2019 via mobile

This makes a lovely change from all of the adventure activities in Queenstown. The whole place smells AMAZING! Unfortunately, there were no staff to do massages (Sunday and public hol) so we just rented a hot pool. Initially I thought $125 is a little steep, however the experience was really great and well worth it. Although you are surrounded by others in their own hot pools, you hear nothing and it’s so serene. Truly relaxing and a great experience. The staff are really attentive, although we didn’t get any sugar or milk with our tea, which was the only minor thing I can say!

Date of experience: June 2019
Thank 159charlottem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded June 23, 2019

Hi Charlotte,

Thank you for your amazing review.

We agree the combination of Ecoya and Neve candles is an amazing touch to the overall experience. We are so glad that you loved the unique experience we provide.

We will be sure to remind staff about the extra touches.

Hope you visit us again soon.

Sincerely,
The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2019

What a fabulous visit. Staff excellent experience left us very relaxed. Thanks for an unforgettable experience the massage was blissful. Highly recommend.

Date of experience: June 2019
Thank 692meganl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded June 23, 2019

Hi Megan.

Getting reviews like yours ranks among our favorite things!

We are very proud of what we do and receiving reviews like yours really confirms that all the hard work pays off.

We will be sure to share your review with our team.

Please visit us again soon,

Sincerely,
The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2019

I like to start positive:
I have been to many luxury spas in asia and australia; onsen hot pools NZ is THE ONE AND ONLY with 10/10 VIEWS. It did not let me down. Defs a perfect insta post you don't want to miss in Queenstown. The temperature is perfect, it's clean and staff are polite.
I just want to praise their lounge room because it has free charging area and it has a tranquil vibes as u enter and wait for your turn

Lost points:

$50.50 is basic entry only for 1 hour with a towel and water.

We were not made known that showering is inclusive in that hour. We asked the staff if we could shower properly but we were directed to their one and only shower for disabled customers because they are rushing to clean the room for the next customer. Onsen hot pools must be sensitive to some cultures that they prefer to shower properly after spa. I could name lots of spa that are providing proper shower space.

at least a slipper must be provided because the floor is cold. Especially in winter. Again not very culture sensitive in terms of hot and cold.

Also i noticed a cctv camera? In the actual room..Not sure if it is a privacy issue. This needs to be disclosed to customers.

I understand they are still a "work in progress"(literally) but high standards also comes with culture sensitivity to all ur vistors around the world. The staff are young adults and i understand work is finishing soon but consistency and being specific is key when serving :)

Date of experience: June 2019
Thank alyssaina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded June 19, 2019

Hi Alyssaina,

Thank you for taking the time to review your experience.

We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We are happy to hear that you enjoyed your experience and the customer service was at a high standard.

We kindly ask guests to head over to the changing area if they require more time, as this is a more relaxed environment so that our team can changeover the pool room to ensure we run on time for all our guest. I apologize if you felt rushed, we operate a tight time schedule to ensure all our guests have the best experience with no delays. Due to the size of our facilities we do only have the one shower outside of the pool rooms however with our upcoming expansion we will have new changing rooms that will allow guests to have a shower after their experience.

I can 100% confirm that there are no cameras in the pool rooms, there is a buzzer on the wall that indicates when your time is up, guests often question if this is a camera, but I can confirm your pool room is completely private.

Thanks again for your feedback.

We are constantly working hard in order to make improvements please know we are listening.

Sincerely,
The Onsen Team

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Reviewed June 15, 2019

Night time, clear sky, stunning views of the night sky. Great experience, very friendly and welcoming staff.

Date of experience: June 2019
2  Thank Andrew L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded June 23, 2019

Hi Tracey,

Thank you for giving us a try.

We are glad to know that your purchase was just the right product for you, and we totally hit the spot.

We look forward to your next visit,

Sincerely,
The Onsen Team

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Reviewed June 5, 2019

This is such a stunning thing to do on a cold winter night. We went at 6pm which meant that the snow capped mountains and Shotover were still slightly visible, it would be stunning to go around 5.30pm as the light is dropping. The whole experience was stunning. The hot pool temperature was just right for a cold night, the staff were wonderful and the shuttle back and forth into town easy and reliable. I was so relaxed that I slept like a log afterwards. A highlight and I will be back.

Date of experience: June 2019
1  Thank Melanie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded June 23, 2019

Hi Melanie,

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. Our aim is for all our guests to leave totally relaxed and it looks we delivered.

We look forward to seeing you again,

Sincerely,
The Onsen Team

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