I stayed four nights in Queenstown, this hotel just 3 mins drive to the town centre and convenient on pickup for tours. A big balcony, queen size bed and big living room. If have cleaning on every day or two days will be perfect.
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sunand0cean
Brisbane, AustraliaGreat view but rooms need renovation
Review of Oaks Queenstown Club Suites
Reviewed Jun 19, 2019
The rooms have a fantastic view but are in desperate need of renovation. The photos online do not reflect the reality of this hotel. We moved rooms 3 times before finding one suitable, and even it was old interior and had a stuffy smell. In that time another guest also came down to reception to complain their room was not as pictured. The staff responded like this happens all the time, one told me the that the photos online are of a different hotel.
With so many options in Queenstown, I would pick somewhere else.
Date of stay: June 2019With so many options in Queenstown, I would pick somewhere else.
Trip type: Traveled as a couple
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Thomas L
1
Date of stay: June 2019
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Fearless23027313150
Wellington, New Zealand
1
The check in was not really comfortable as it felt like staff was not happy to have us as their guest. The cleanliness was terrible and the bed sheets were not even changed once in my 5days of stay at the property.
Date of stay: May 2019
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Steven P
Brisbane, Australia
2029
Nice room's with fireplace and plenty of parking down stairs. Could do with a room welcome pack detailing local restaurant and local favorite spots. Complimentary Wi-Fi was a bonus. We will be back at Christmas.
Date of stay: May 2019
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854DP
Wellington, New Zealand
2110924
via mobile 
Situation wise it’s fantastic with stunning views over the lake and surrounding mountains but the whole apartment was definitely in need of some serious (TLC) tender loving care!!
The bathroom tiles on the floor weren’t just cracked they were shattered, there were tapped over holes in the wall and a door sil that the paint was stripping off of. The bathroom grout was all pink from mild and not being cleaned properly and the toilet wall flush fell out the wall all the time not to mention the broken loo seat!
This place was not that cheap either and not what I’d expected for this price range by any means.
Also there was no aircon or heating and what they did have didn’t work very well and the apartment was freezing when we arrived.
Altogether a big disappointment that I won’t be returning to in a hurry shame as the pictures look good.
Date of stay: May 2019
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alv_pr
Auckland
4
poor quality accommodation across all areas / departmental. Smudge finger marks on glass windows/wall. Dirty carpets, irregularity of housekeeping. Takes long time to have call to Reception be answered.
Date of stay: April 2019
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Oaksshores, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded May 5, 2019
Dear alv_pr,
Please allow us to express our sincere apologies that our hotel did not service you with the high standards of cleanliness that we aim at providing. We have raised your concerns with our housekeeping manager to follow up.
I am also concerned that you found our reception desk not to be responsive enough as our team remain available at all times to ensure your comfort.
We hope you enjoyed the rest of your holidays,
Kind regards
The Oaks Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.