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All reviews amazing views huge balcony bedroom apartment the kitchen lake wakatipu sister hotel shuttle service lake view apartment main bedroom gas fire underfloor heating minute walk into town washing machine and dryer free shuttle we loved our stay heated floors living area
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Reviewed June 12, 2019

I stayed four nights in Queenstown, this hotel just 3 mins drive to the town centre and convenient on pickup for tours. A big balcony, queen size bed and big living room. If have cleaning on every day or two days will be perfect.

Date of stay: June 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Thomas L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2019

The check in was not really comfortable as it felt like staff was not happy to have us as their guest. The cleanliness was terrible and the bed sheets were not even changed once in my 5days of stay at the property.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Fearless23027313150
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2019

Nice room's with fireplace and plenty of parking down stairs. Could do with a room welcome pack detailing local restaurant and local favorite spots. Complimentary Wi-Fi was a bonus. We will be back at Christmas.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Steven P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2019 via mobile

Situation wise it’s fantastic with stunning views over the lake and surrounding mountains but the whole apartment was definitely in need of some serious (TLC) tender loving care!!
The bathroom tiles on the floor weren’t just cracked they were shattered, there were tapped over holes in the wall and a door sil that the paint was stripping off of. The bathroom grout was all pink from mild and not being cleaned properly and the toilet wall flush fell out the wall all the time not to mention the broken loo seat!
This place was not that cheap either and not what I’d expected for this price range by any means.
Also there was no aircon or heating and what they did have didn’t work very well and the apartment was freezing when we arrived.
Altogether a big disappointment that I won’t be returning to in a hurry shame as the pictures look good.

Date of stay: May 2019
Trip type: Traveled with family
Thank 854DP
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2019

poor quality accommodation across all areas / departmental. Smudge finger marks on glass windows/wall. Dirty carpets, irregularity of housekeeping. Takes long time to have call to Reception be answered.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alv_pr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Oaksshores, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded May 5, 2019

Dear alv_pr,

Please allow us to express our sincere apologies that our hotel did not service you with the high standards of cleanliness that we aim at providing. We have raised your concerns with our housekeeping manager to follow up.
I am also concerned that you found our reception desk not to be responsive enough as our team remain available at all times to ensure your comfort.
We hope you enjoyed the rest of your holidays,
Kind regards

The Oaks Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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