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All reviews amazing views huge balcony bedroom apartment the kitchen lake wakatipu sister hotel shuttle service lake view apartment main bedroom gas fire underfloor heating minute walk into town washing machine and dryer free shuttle we loved our stay heated floors living area
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Reviewed May 25, 2019

Nice room's with fireplace and plenty of parking down stairs. Could do with a room welcome pack detailing local restaurant and local favorite spots. Complimentary Wi-Fi was a bonus. We will be back at Christmas.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Steven P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2019 via mobile

Situation wise it’s fantastic with stunning views over the lake and surrounding mountains but the whole apartment was definitely in need of some serious (TLC) tender loving care!!
The bathroom tiles on the floor weren’t just cracked they were shattered, there were tapped over holes in the wall and a door sil that the paint was stripping off of. The bathroom grout was all pink from mild and not being cleaned properly and the toilet wall flush fell out the wall all the time not to mention the broken loo seat!
This place was not that cheap either and not what I’d expected for this price range by any means.
Also there was no aircon or heating and what they did have didn’t work very well and the apartment was freezing when we arrived.
Altogether a big disappointment that I won’t be returning to in a hurry shame as the pictures look good.

Date of stay: May 2019
Trip type: Traveled with family
Thank 854DP
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2019

poor quality accommodation across all areas / departmental. Smudge finger marks on glass windows/wall. Dirty carpets, irregularity of housekeeping. Takes long time to have call to Reception be answered.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alv_pr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Oaksshores, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded May 5, 2019

Dear alv_pr,

Please allow us to express our sincere apologies that our hotel did not service you with the high standards of cleanliness that we aim at providing. We have raised your concerns with our housekeeping manager to follow up.
I am also concerned that you found our reception desk not to be responsive enough as our team remain available at all times to ensure your comfort.
We hope you enjoyed the rest of your holidays,
Kind regards

The Oaks Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019

Just spent 3 nights in a 2 bedroom lake view apartment with spa. The view from the apartment and deck was exactly like a postcard. Apartment had a fully equipped kitchen, laundry, 2 bathrooms and lounge opening onto a large deck with great outdoor furniture and the spa.The apartment is situated on the main road into town and there is a free shuttle bus service on the hour into town. This was really appreciated as Queenstown was very busy! However, there were a few flaws. Firstly, the housekeeping. On our second day we rang reception at 4pm to find out when the room would be serviced (daily servicing is advertised). They came around 4:30pm which is late but just acceptable over the busy holiday time. However, next day it got to 5pm and the room hadn't been done. A call to reception told me it would be soon. Arriving at 5:50pm to service a room is not acceptable as with the excuse the hotel is busy at the moment.
In terms of decor, there are mirrors everywhere! Didn't like watching TV surrounded by a large mirror. But worse there was a huge mirror in the bathroom which meant you had to watch yourself sitting on the toilet! The spa was a little tired and almost impossible to get in to without using one of the outdoor chairs. A small step would have been beneficial.
The gym was tiny with poor equipment.
Receptionists were helpful and friendly They supplied clean towels when housekeeping let us down. David, the shuttle driver was also very friendly.
View counterbalanced flaws.

Date of stay: April 2019
2  Thank mumluhan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Oaksshores, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded May 5, 2019

Dear mumluhan,

Thank you for taking the time to share your comments that assist us with always improving our services and facilities.
While we are delighted to know that we have offered you great services and that you made the most of the view, I am sorry that your stay did not fully meet your expectations please allow me to express my sincerest apologies.
It was a pleasure to have you and we hope to see you soon again.
Kind regards,

The Oaks Team Management

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Reviewed April 24, 2019

The room , view is excellent that can see the lake of Wakatipu but should improve on cleaning service each day cause my friend 's room is not cleaned during her stay.
The bed is comfortable and there is heater that works well in the living room.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sudavadeet
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Oaksshores, Manager at Oaks Queenstown Club Suites, responded to this reviewResponded April 25, 2019

Dear sudavadeet,

Thank you for your comments that assist us with always improving our services and facilities.
I am sorry that your stay did not provide you with the impeccable service we aim at, please allow me to express my sincerest apologies. We hope you will give a chance to welcome you again soon.

The Oaks Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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