While the one person manning reception was friendly enough, housekeeping really only came every other day and our key cards failed 2-3 times throughout the course of our 5 night stay. Fortunately we were able to exchange for new keycards during office hours as the front desk is only open until 8pm. Our 3BR had a fairly well stocked kitchen and a huge balcony, as well as a full sized fridge. Internet is expensive and they only give 30mins complimentary when you're in the reception area daily. Great for a group stay especially if you have a car (which we unfortunately didn't) as downtown is about a 20min walk or NZD15 cab ride away. The property directly overlooks the look and sunset/sunrise are amazing to behold from the balcony.

We stayed for 3 nights and totally fell in love with this resort. The moment we stepped into the apartment, we went "wow". The full window and huge apartment just blew us away. It almost made us not want to leave the apartment to venture out to Queenstown.
The view was just spectacular!
The living room was huge and the fireplace absolutely beautiful.
The bedrooms are huge as well, with very comfortable beds :)
Clean aparrtment and comfortable :)

Oaks was a resort that we were given through flight center after two other bookings failed. We are definitely returning back to Oaks. Showers were hot and plenty. Beds were so comfortable and the views GOP smacked us. Floor space was huge and even though the kitchen was modernized, Queenstown restaurants were too tempting.The walk to the town centre would take a half hour slow stroll along the lake and then cut through the botanic gardens near the ice ring centre. Therefore there are no steep hills to climb.