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“Lakefront hotel, 15 min walk to Queenstown CBD.”
4 of 5 bubbles Review of Oaks Club Resort

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Oaks Club Resort
Ranked #35 of 57 Hotels in Queenstown
Certificate of Excellence
Sydney, Australia
Level Contributor
139 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Lakefront hotel, 15 min walk to Queenstown CBD.”
4 of 5 bubbles Reviewed November 5, 2012 via mobile

This is your typical modern serviced apartment style hotel. It's got free parking and is in a reasonable location, if you don't mind a 15 minute walk into Queenstown. The rooms are modern and well decorated. The hotel style rooms are a reasonable size but if you can afford to pay a bit more go the upgrade to a one bedroom of more, especially if they have lake views.

Front desk staff were average, nothing to rave about, the hotel was practical empty when I stayed and I found they could have done more to leave a lasting impression. As like most of new Zealand you have to pay for room Internet but they give you 30 minutes free access in the lobby area.

Would stay again if I had to.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sosuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron J, General Manager at Oaks Club Resort, responded to this review, November 19, 2012
Hello Sosuma. Thankyou for your feedback. The hotel rooms are well appointed however the one bedroom apartments offer lake and mountain views, kitchens (or kitchenettes), balconies and generous living space. We are proud of our hotel and the guest experience with our front desk team is paramount. I apologise we did not exceed your expectations on this occasion. We look forward to welcoming you again.
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444 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
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Perth
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed October 27, 2012

We booked a 1 bedroom Lake View Apartment at the Oaks as they advertised having king size beds. My husband is very tall and we require King Size beds. Although the apartment was beautiful with great views, our bedroom only had a queen size bed in it. and it was apparent that it was an inter-connecting room (obviously we got the kids room)! The bedroom didn't have any cupboards in it, just a slim wardrobe with only walking space between the bed and wall to the bathroom. Bathroom has no cupboard space either to put your things. When I approached reception to ask if we could upgrade to a king size bedroom, I was told they were king size beds, at which I corrected him. They couldn't do anything for us. The bed was hard and horrible. Unfortunately one of the worse experiences we have had throughout out NZ trip. Very disappointing and if that's how Oaks operate throughout - would never revisit the notion of staying at any of their hotels.

Room Tip: Don't stay here if you are taller than 6 foot as they don't have "king size beds"...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Club Resort, responded to this review, November 6, 2012
Thank you for taking the time to comment on your recent stay at Oaks Club. It is disappointing to read that some aspects of your stay did not meet your expectations. Our rooms are all fitted with king beds (or king singles depending on the room type). The interconnecting door is to a second bedroom which enables us to cater for four guests. I will pass your comments in regards to storage you experienced to the Hotel Manager for attention. We do hope to welcome you back to an Oaks Hotels and Resorts property again soon.
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Christchurch, New Zealand
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

My daughter and I stayed two nights. We really enjoyed being so close to the lake and the lovely views and wished we could have stayed longer. The apartment was clean and comfortable, but I would agree with a previous reviewer that more furniture would be beneficial in addition to the couch (my daughter seemed to take this over). A nice armchair you could turn around to admire the view would be perfect. Only negative was we had some noisey people next door and they seemed to party into the wee hours of the morning.

Would definitely stay again.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MataiWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Club Resort, responded to this review, October 24, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Club Resort. It is great to read that you found your apartment clean and comfortable and you could enjoy the lovely view. We certainly hope to have the opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed October 20, 2012

I chose Oaks club resort for a recent minibreak to queenstown with the boy. I chose Oaks because it was a good deal at just NZ$160 per night for a modern apartment with lake views and I liked the self catering option if needed. It was a lovely stay and nice to be able to look out at the lake every morning, however I can't help feeling that the resort lacked personal touches. The apartment is long, with 2 bdrooms and the living area having large bifold windows that look out to a shared courtyard with lake and mountain views. It's modern, clean and warm with good shower pressure. The bedroom is at the back of the room and a lot smaller than the living area. It's furnished sparsely, just a 2.5 seater couch, an ottoman and a small table & chairs and a small tv on the wall. If you are not too cosy with the person you're staying with you end up sitting side by side on this small couch. If you don't plan on spending a lot of time in your room, then it's a good option. However there are alternative apartments that I would recommend over this one. For the management, if I could suggest improvements, it would be nice to see little things like salt & pepper in the kitchen, plunger coffee for the plunger and perhaps just a small carton of milk rather than the tiny UHT portions. Also, suitcase stands, there is hardly any room to put your suitcase.

Room Tip: shared courtyard rooms on level 6 restrict the views and also don't offer privacy.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelnat78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Club Resort, responded to this review, October 22, 2012
Thank you for leaving feedback on your recent stay at Oaks Club Resort. It is great to read that you were happy with the rate and you could enjoy the amazing views. We hope to welcome you back again soon.
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Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 26, 2012

The 2 bedroom apartment was huge. Quite warm comfy beds. Only reception was a little cool. This apartment had everything you could ask for except free wifi.No free wifi in queenstowm. Would love to stay for a week next time not a night.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lana977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Club Resort, responded to this review, October 2, 2012
Thank you for taking the time to comment on your recent stay at Oaks Club Resort. We are pleased you found your apartment huge with comfortable beds. We look forward to hopefully welcoming you back for longer again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 18, 2012 via mobile

Great apartment with an amazing shared terrace including a BBQ.fantastic views from the room. Staff were very helpful. Would definitely stay here again. Only two small points: my kettle wasn't working so left a note for housekeeping who took it away, but didn't replace it, so had to make tea/coffee in the microwave. And secondly, the large shower heads are wonderful but were installed too low (I'm not overly tall but it was situated at my chin level)

Stayed September 2012, traveled solo
Helpful?
Thank ReenieSu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Club Resort, responded to this review, September 25, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Club. It is wonderful to read that you found your apartment great with fantastic views. We are pleased to hear that you found our staff helpful and that you would stay with us again.
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Perth
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 16, 2012

We had the pleasure of staying at the Oaks Club Resort in Aug 2012 for 10 nights. Our first impression as we walked through the door to our two bed apartment was breathtaking. The view was absolutely amazing. The apartment is very clean, modern and well equipped.
The hotel staff had turned on the fireplace for our arrival an made us feel very welcome when we checked in.
This was our third visit to the south island of NZ and by far it was the most enjoyable and memorable thanks to the Oaks.
We had read reviews that the walk into town was too far, it could not have been further from the truth. We regularly walked into Queenstown (two adults and a 4 year old) and it took no longer than 20 minutes. Some days we chose to walk along the lake front via the Queenstown Gardens.
Our family regularly used the apartment facilities to eat in for dinner after a long day on the ski fields so that we could enjoy the magnificent view of the sunsets from our apartment.
I would definitely stay here again and would recommend the Oaks to anyone visiting Queenstown.

Room Tip: Room 401 was magnificent!!!
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kasiakevnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Club Resort, responded to this review, September 19, 2012
Many thanks for taking the time to comment on your recent family holiday at Oaks Club Resort. It is wonderful to read that you were impressed with your apartment and the amazing views and were able to enjoy the leisurely walk into town regularly. We are pleased to read you found your room clean, modern and well equipped and welcoming with the fireplace being on. We look forward to welcoming you back to Oaks Hotels and Resorts again soon.
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Additional Information about Oaks Club Resort

Property: Oaks Club Resort
Address: 171 - 179 Frankton Road | Frankton, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service
Hotel Style:
#22 Family Hotel in Queenstown
#34 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oaks Club Resort 4*
Number of rooms: 61
Official Description (provided by the hotel):
Breathtaking views of Lake Wakatipu are just part of the appeal of accommodation at Oaks Club Resort. A luxuriously appointed apartment-style Queenstown hotel, it is conveniently located on Frankton Road, the main road into picturesque and popular Queenstown. The hotel comprises Hotel Rooms, 2, 3 and 4 bedroom apartments in chic, contemporary styling, underfloor heating and in some rooms, full kitchen and laundry facilities and gas fire places. ... more   less 
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Also Known As:
Oaks Club Hotel Queenstown
Oaks Hotel Queenstown

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