We stayed in unit 6 for about a week as part of a ski trip. Really good value
The view was probably the best i've experience in a hotel/apartment, panoramic views of the lake and surrounding mountains - The Remarkables. This view can be seen from almost every room in the unit- kitchen, living rooms, every bedroom. No problems with noise. Location is ok, but need to catch taxis to and from town at night cause its pretty cold in winter. Its not expensive though.
The facilities in the apartment are super modern and it is very tastefully decorated. Fireplace was great. Two problems: downstairs gets pretty cold, those tiny oil heaters are not powerful enough to keep the place warm in winter - hard to get out of bed (which have electric blankets). BIGGEST PROBLEM: the hot water tank is tiny!!! Only 2-3 people can have a shower before the water gets cold - terrible experience after a long hard day of skiing where everyone wants to have a shower when they get back. Seriously invest in a bigger water tank.. the manager is aware of this problem..
The service received here was questionable. The stairs were completely iced up for about half of our stay here (3 days), we repeatedly told the owner to remove the ice as it was super dangerous. At one stage we even asked for the tools so we could do it ourselves! The driveways into the place were completely iced up as well, so sometimes we had to park on the street. Yes we were driving small budget 2WD's, but i could see that all the other hotels around us were having their driveways cleared.
There is no wifi in the units, only in the office - pretty ridiculous. You have to pay an outrageous $10 per person to use the Sauna. They charge you for toll free numbers made on their hotel phone. Trying to get the garage key from the manager was like getting blood from a stone. As we had an extra person in our unit (pre-planned) we needed an extra pillow - amazingly there "wasn't" a single one available so we had to share our pillows.
All in all, despite the drawbacks we did still have an amazing experience there, thats how spectacular the view and unit is. The problem at this place is a genuine inexperience with customer service, and un-neccesary penny pinching. The couple of dollars you save from being tight arnt worth the negative reviews that will be posted later!
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- Also Known As:
- Earnslaw View Apartments Hotel Queenstown