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“Excellent Customer Service” 5 of 5 bubbles
Review of Shotover Jet

Shotover Jet
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Shotover River Extreme Jet Boat Ride from Queenstown
Certificate of Excellence
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: World famous as the ultimate jet boating experience, Shotover Jet has thrilled over 3 million people since 1970, and now it's your turn! Take a unique breathtaking ride through dramatic and narrow Canyons, and hold on tight for Queenstown's only exhilarating full 360° spins. 'Can you handle the canyons?' with award winning Shotover Jet, 'The World's Most Exciting Jet Boating Ride' and the only company permitted to operate in the spectacular Shotover River Canyons.
Useful Information: Activities for older children, Bathroom facilities, Activities for young children, Lockers / storage, Wheelchair access, Food available for purchase
Satellite Beach, Florida
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Excellent Customer Service”
5 of 5 bubbles Reviewed October 31, 2013

I was on an Australian tour and stopped at Arthurs Point Queensland at Shotover Jet Boats. The best NZ$124 I've ever spent! As a rain started, Shotover would not allow any boats on the water until it stopped - for safety's sake. To say the boat trip on an 700 hp jetboat was exhilarating is an understatement. We laughed and screamed, and laughed and screamed.

However, this note is to tell you that the DVD I purchased would not plat when I returned to the US. I wrote Shotover and received the deepest apology and the promise of a new DVD. Shotover - as specially JESSICA BARLOW, worked with me via email over several days to identify the driver, the date and exact time of the ride so a new DVD could be made and sent. I can't imagine the effort this took on their behalf. I received the new DVD as promised and have enjoyed recounting the boat ride several times.

Shotover, and their representative, Jessica Barlow know customer service as well as they know how to take folks on the boat ride of a life time. Both were first rate!

PS - we learned you can take a second ride for only NZ$19, so plan several hours to take a couple rides!

Visited August 2013
Thank Earl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,316 reviews from our community

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Wellington, New Zealand
Level Contributor
127 reviews
63 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
“Excellent but bloody cold”
5 of 5 bubbles Reviewed October 29, 2013

We were on the 9am jet. We had an excellent driver, doing heaps of 360's. But be prepared for wind burn as the wind chill factor was about 20 degrees, so make sure to wear warm clothes and bring gloves and a beanie.

Visited October 2013
Thank Rodman100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“wish i saved my money”
3 of 5 bubbles Reviewed October 29, 2013

it was rated as one of the top things to do in queestown but i thought it was okay... a lot of money for something not that special... $120 i would have rather spent on something else. a bit disappointing really.

Visited September 2013
Thank Annab88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
16 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“We all loved it ! What a ride !!”
5 of 5 bubbles Reviewed October 27, 2013

What a professional outfit. We drove ourselves as it only a short distance out of Queenstown and arrived quite early. We were booked for the first Jetboat of the day, and as we had our three year old daughter with us, we wanted to check on a few things first. From first to last contact with all the staff, my wife and I thought how friendly and professional they all were. Our 3yo was ok for the minimum height of 1 metre, so we went down to the waters edge to get our spray jackets and safety vests. We would also recomend beanies or scarves if the weather is cold, as once your face gets wet it feels freezing when you are flying along. There is plenty of room in the jetboat. The driver gave an excellent talk to begin with and then when 1/2 way through the ride, stops to check on everyone also. Our 3yo absolutely loved it. The ride gets very close to rocks, canyons and gorges so be prepared. There is a well stocked gift shop and we bought the photo and dvd package. There is also a cafe overlooking the river. We will be returning to Queenstown late next year 2014 and Shotover Jetboat is on top of the list to do again!

Visited October 2013
Thank Holtontrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
“What an experience”
4 of 5 bubbles Reviewed October 26, 2013

It is a must do in queenstown.. Rain coat is provided so no worry of getting wet at the bottom however be prepared for wetness at face/hair especially when you sit at the sides . Do take the last row seat if you want to feel the excitement , it is more fun sitting at the last row .

Visited October 2013
Thank PT38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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