I was on an Australian tour and stopped at Arthurs Point Queensland at Shotover Jet Boats. The best NZ$124 I've ever spent! As a rain started, Shotover would not allow any boats on the water until it stopped - for safety's sake. To say the boat trip on an 700 hp jetboat was exhilarating is an understatement. We laughed and screamed, and laughed and screamed.
However, this note is to tell you that the DVD I purchased would not plat when I returned to the US. I wrote Shotover and received the deepest apology and the promise of a new DVD. Shotover - as specially JESSICA BARLOW, worked with me via email over several days to identify the driver, the date and exact time of the ride so a new DVD could be made and sent. I can't imagine the effort this took on their behalf. I received the new DVD as promised and have enjoyed recounting the boat ride several times.
Shotover, and their representative, Jessica Barlow know customer service as well as they know how to take folks on the boat ride of a life time. Both were first rate!
PS - we learned you can take a second ride for only NZ$19, so plan several hours to take a couple rides!
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