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Peppers Beacon Queenstown
Ranked #30 of 57 Hotels in Queenstown
Christchurch, Canterbury, New Zealand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“We will stay here again”
5 of 5 bubbles Reviewed February 3, 2013

- Nice room (we stayed 5 nights in a 2-room Garden View).
- Friendly staff.
- Great value if you get a special deal.
- Wifi only in reception, and only free for 10 mins. Our plan also had 30 mins wired internet free in our room, which isn't very long so we didn't use it.
- No DVD player in room, but available if you ask for one. (Not region-free).
- Good breakfast! (included in our plan)
- Garden area is safe for small children.
- Easy walk to center of town, and the lake is right across the road.
- Easy underground parking.
- Our room didn't have washing machine, but shared laundry is free.
- Almost nobody else staying there, but lots of painting was being done.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DSBeacon, General Manager at Peppers Beacon Queenstown, responded to this review, February 13, 2013
Kia Ora Mark S

Thank you for taking the time to provide feedback on your recent stay with us. It is wonderful that you enjoyed your stay with us. I will ensure that your comments are passed onto the team.

The Courtyard Painting as now been complated.

We look forwards to welcoming you back again in the future.

Kind Regards

Donna Stewart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,147 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
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English first
Auckland Region, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed February 2, 2013

We booked this hotel because we wanted a value for money over night stay. At $125 per night this was good value for the location B UT .... the smell in the reception area (a very unpleasant
cleanser dominated everywhere even in the out side corridors leading to my room. There was no air con and on a day which reached 29 degrees the rooms were hot.

When asked for Soy Milk the duty manager was not helpful ... he just said 'we dont have that' .. he could have told us that there was a convenience grocery 250 metres away.

The access through a car park dictated by the duty manager was grotty ... there is an alternative through an open courtyard up one further floor but we discovered this by accident

Not a place to linger.

Room Tip: chose a room with a proper balcony ... not just a half door.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DSBeacon, General Manager at Peppers Beacon Queenstown, responded to this review, February 13, 2013
Kia Ora Mary G

Thank you for taking the time to provide feedback of your recent stay with us.

You are very correct with the title of your comments, “It is the small things that matter”. Here at Peppers Beacon we all very focus on ensure a wonderful guest experience for each individual guest that stays with us.

It is very disappointing to read that you were not directed to the nearest Convenience Store by the person who you spoke with. We do normally carry both soya and rice milk as an alternative to dairy in The Galley our Breakfast Restaurant. I will remind the team that this is also an alternative to the milk in room in future.

With regards to the smell of our chemicals, we use Eco Lab products throughout the property.

Peppers Beacon is built in two blocks, to capture the great Lake views. We do suggest to guests checking in to use the underground car park when checking in to their room in the back building, as there is not any stairs and they can cross easily under cover.
Normally the receptionist staff advises arriving guests also of the facilities that include the BBQ and our lovely courtyard area. I will also remind the team of the importance of this information for the future.

I look forwards to welcoming you back again in the future.

Regards Donna Stewart

General Manager
Peppers Beacon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed January 29, 2013

Booked Peppers Beacon for a second stay, just one night. Super cheap booking on Wotif.com and must have been upgraded from partial lake view to the most fabulous balcony and view over Queenstown and out to the Remarkables. Great room nice and clean, light and airy. The only complaint is the welcome letter told us all about the minibar the booking on wotif.com said there would be a mini bar and the menu in the room spoke of the mini bar of which there was none. Reception was only too happy to bring us beer but unfortunatly it was warm, they also bought us an ice bucket, long wait to cool the beer, but all in all that was the only complaint a fantastic stay and would request room 1003 next time we book.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronni1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh G, Manager at Peppers Beacon Queenstown, responded to this review, February 13, 2013
Kia Ora Ronni 1,

Thank you for your feedback on your recent stay with us at Peppers Beacon.

We are glad that you enjoyed your room with the fantastic views of Lake Wakatipu and Remarkables. Thank you for bringing the error regarding Mini Bar to our notice which has now been rectified.

We look forward to welcoming you back in Queenstown.

Kind Regards

Dinesh Gandhi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, NM
Level Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

We stayed three nights over the new year with another couple in a two-bedroom unit with a mini-kitchen (two burners and a small fridge). Others have noted the amenities, and the place is furnished as you see online, so I won't get into that.

We had a few disappointments: the blind in the bathroom (full-width level with the tub) would not lower properly, which meant that the neighbors and someone sitting in certain spots of our living room could see in. We had to call maintenance to fix that. The second day we did not get housekeeping service, even though I happened to catch the staff outside the neighboring unit and said we'd be out in an hour. Finally, wifi is only available in the tiny lobby, and only in 10-min. increments. For a place of this price and calibre, I expected more, but the other couple, who are New Zealanders, said that is not uncommon.

Our unit had a large balcony overlooking the lake, but it was only warm enough to enjoy it the first evening. That said, if you can, do book a top-level unit (it's farther off the street, higher, and quieter, though I don't think any of the units would have been terribly noisy). On New Years Eve we were able to enjoy the fireworks from the large living room windows. Though it was a bit of a challenge with only two burners and a small fridge, we cooked two dinners in the unit as well as breakfasts, so it fit the bill. It's also close enough to walk anywhere in town you'd want to go.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SantaFean-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh G, Manager at Peppers Beacon Queenstown, responded to this review, January 26, 2013
Kia Ora Santa Fean-7,

Thank you for your recent feedback and review of Peppers Beacon. We are pleased that you enjoyed your stay with us and have noted your valuable points regarding the maintenance and housekeeping in nyour service that you had in your room which has been addressed to the respective departments.

With regards to Wifi, we are rolling ths service around the property which will be available in next couple of months. For your next stay, while making the booking, please ask for 2 Bedroom Lake View Suites which has fully equipped kitchen and is suitable for families who would like to relish the home cooked meals.

We look forward to welcoming you back again in the future.

Kind Regards

Dinesh Gandhi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlingame, California, United States
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

We stayed in a two-BR suite for two nights after some arduous hiking/tramping in Fjordland. This was the perfect place to recoup. The beds, showers, sofas, etc. all were first rate. The in-room washer/dryer was a blessing. The kitchen was fully stocked, so that we had everything we needed to make an ambitious dinner. We certainly paid more than the backpackers' lodges that had been our resting points on previous days -- but not nearly as much as the other high-end hotels in the midst of downtown were asking. Peppers is about a five minute walk to downtown, and if that takes the room rates down 20%, that's a pretty good arrangement, no?

Best of all, the balcony views of the lake and the Remarkables in the background were stunning. Dawdling has never been so much fun.

The wi-fi is funky (10 free minutes in the lobby; nothing in the rooms.) And if you're looking for a great deal of attention from the front desk, do be prepared to wait a little; often there was just one well-intentioned but quite busy staffer trying to sort out everyone's situation. But we always got treated well in the end, whether it was accessing the printer or getting one of the king beds turned into two twins. The folks at Peppers Beacon win highest marks for attitude.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh G, Manager at Peppers Beacon Queenstown, responded to this review, January 26, 2013
Kia Ora George A,

Thank you for your feedback and review of the resort. We are glad that we were able to provide you with an enjoyable holiday experience.

We are pleased to know that our 2 bedrooms provided value for your money. However we have noted your feedback regarding wifi and we understand how much WiFi is important to our guests and we will have this service available in next couple of months. Staffing at Front Desk has been discussed with respective Department head to ensure that Front desk is manned accordingly.

We look forward to having you and your family again with us in future.

Kind Regards

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 16, 2013

Recently stayed with friends in a 3 bed apartment for 3 nights. Excellent facilities in the large apartment (very spacious) - very comfortable beds and an ensuite for each bedroom. Everything was very clean. Amazing views from the room although the weather prevented us from using the large balcony. Very easy 5 min walk into town. Reception staff were extremely helpful - recommended a restaurant and made the booking resulting in an excellent meal at Bella Cucina. This is a must stay location and will visit again. When visiting Queenstown must try the Fergburgers - again an easy walk from Peppers - and well worth the wait for the best burgers ever!

Room Tip: We had an apartment on the 8th floor and there was no noise at all.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh G, Manager at Peppers Beacon Queenstown, responded to this review, January 26, 2013
Kia Ora Debbie B,

Thank you very much for your feedback on your recent stay with us at Peppers Beacon.

We, the Team at Beacon, are pleased that you enjoyed your stay with us and found everything satisfactory during your stay.

We look forward to having you with us again in future.

Kind Regards

Dinesh Gandhi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 11, 2013 via mobile

We spent a fantastic three nights at Peppers with excellent facilities in the room and an amazing view. Location was also very good as it was only a short five minute walk to the centre of town. One small issue though is that this was the only place on our travels (and the best that we stayed at) where you couldn't get Wifi in the room. Overall however we loved our time there and would definitely come back in the future.

Stayed January 2013, traveled with family
Helpful?
Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dinesh G, Manager at Peppers Beacon Queenstown, responded to this review, January 26, 2013
Kia Ora Rick L,

Thank you very much for your feedback on your recent stay at Peppers Beacon. We are glad to know that you enjoyed your stay in Queenstown with us.

With regards to Wifi, we are in the process of rolling out WiFi around the property which will take another couple of months and hoping that by your next stay we would be able to provide you with this service.

We look forward to having you with us again in future.

Kind Regards

Dinesh Gandhi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Beacon Queenstown

Property: Peppers Beacon Queenstown
Address: 34 Lake Esplanade, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Queenstown
#6 Spa Hotel in Queenstown
#27 Family Hotel in Queenstown
#29 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Beacon Queenstown 5*
Number of rooms: 107
Official Description (provided by the hotel):
Located on New Zealand's South Island, the stunning lakeside Peppers Beacon is just 10 minutes drive from Queenstown Airport and an easy five minute walk from the centre of Queenstown. The resort offers beautiful lake, mountain or garden views with a choice of four luxury accommodation styles including hotel rooms, two and three bedrooms suites and a deluxe penthouse suite offering picturesque views of the lake and Remarkables Mountains. All rooms have a television and sky television, tea/coffee making facilities, alarm/clock radio, refrigerator, hairdryer, STD/ISD direct dialing and ironing equipment. If you enjoy the finer things in life and enjoy your space then the suites are for you and include a fully equipped kitchen, private balcony, CD player, high speed internet access (fee) bath, tea/coffee making facilities, washing machine and dryers (please request when booking) and fireplace (please request when booking). The resort's stunning location provides a tranquil backdrop for rest and relaxation or you can take advantage of the various facilities onsite. Complete a workout in the gymnasium then soothe your muscles with a sauna, relaxing soak in the spa or an in-room massage. You can prepare your own barbeque lunch or dinner amongst the manicured hotel courtyard or choose from over 100 fine dining or casual restaurants, cafes and bars in Queenstown offering a different culinary journey each evening. Queenstown is the Adventure Capital of New Zealand and offers a wide range of activities to keep you entertained all year round. Experience thrilling extreme adventures, submerge yourself in the scenic brilliance of the local region, enjoy a night at the theatre or explore some of the local boutiques. ... more   less 
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Also Known As:
Peppers Beacon Hotel Queenstown

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