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“Happy in Queenstown”
Review of Oaks Shores

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Oaks Shores
Ranked #40 of 58 Hotels in Queenstown
Singapore, Singapore
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Happy in Queenstown”
Reviewed December 9, 2013 via mobile

Stayed 3 nights and a number of reasons made our stay really fantastic

1. Queenstown is just supremely breathtaking; and the hotel overlooks the iconic Lake Wakitipu

2. The apartment is self sufficient and layout (2 bedroom unit) is really nice

3. The front office folks are truly dedicated to their jobs to ensure guests feel welcomed and enjoy their vacation

However just minor complaints - wifi access is very limited (unless paid for) and the rooms and bathroom doors have no locks

Stayed December 2013, traveled with family
Helpful?
1 Thank Ian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronJeffrey, Manager at Oaks Shores, responded to this review, December 14, 2013
Kia Ora and thank you for your recent review of Oaks Shores!
I am so pleased to hear that your stay was fantastic and you enjoyed the views and room offerings. I am glad that the staff made you feel welcome and will pass your feedback onto our team!
I apologise for the limited wifi. We do offer free 30 mins wifi per room per day but this can become quite popular at peak times. I have also passed your raised issues about locks onto our Maintenance Officer to see if this is something we can offer in the future.
Once again, thank you for yuor review and we hope to see you back in Queenstown soon!

Kindest regards,
Jaimee Davis
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764 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
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English first
Melbourne, Australia
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 2, 2013

Stayed for three nights. We were allocated a inner room with a small balcony, thus the lake view was not wide but reasonable. Nonetheless the mountain was magnificent.
We didn't opt for room service but the room had most of what we needed anyway.
The room in general was clean and well presented.
Location is just by the lake, but can be quite a walk to the town center. With a car it was not a big issue though. Our stay was reasonably quiet considering we probably went in between seasons.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank ChinWee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronJeffrey, General Manager at Oaks Shores, responded to this review, December 4, 2013
Hello and thankyou for your feedback. I am pleased you enjoyed your stay with us. The walk into town is fantastic on a beautiful sunny day. Driving takes just a few minutes. In addition, we now offer a complimentary shuttle service to/from Queenstown. I hope you have an opportunity to return to Queenstown and stay with us again.
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Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 1, 2013

Booked for five nights split into a three night stay then two nights on our return from Milford sound, first three night stay was great despite the second room not being serviced the first day.
Second stay was an eye opener, the apartment was filthy with spilt coffee on the kitchen floor, an oven that was unusable, and a lounge suite that was so badly stained and dirty that you would not sit on it, we complained and were moved to another apartment where the dishwasher flooded the kitchen when it was turned on the second day, in fairness the staff did their very best with the day manager himself coming down to sort out the dishwasher problem. If the cleaning staff were diligent in their work and the apartment furniture upgraded this would be a fabulous place to stay.

Room Tip: inspect before accepting the room.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glambert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronJeffrey, General Manager at Oaks Shores, responded to this review, December 4, 2013
Kia Ora and thankyou for your review. It was wonderful to hear that your first stay was great. I apologise for your experience during your second stay. Our couches are regularly professionally cleaned and should not be in the state you describe. I identified your booking and am pleased to say that they were cleaned shortly after. The dishwasher issue was terribly unfortunate and I am pleased we got that addressed. I acknowledge all your comments and apologise for the issues with housekeeping. Kind Regards, Aaron Jeffrey
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Auckland Region, New Zealand
Level Contributor
12 reviews
3 hotel reviews
Reviewed November 30, 2013

Excellent apartment, wonderful lounge, fire, very spacious. 30 minutes free wifi bit twee but better than none, reception staff very friendly, strange walkway to apartment but the driver of transfer bus to queenstown excellent to chat too, unfortunately the party group with the loud bass was not what we expected at 11pm in such a tranquil place.

Room Tip: Ask for a quiet room well in advance to enjoy the Great Lake setting
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 90nzllt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronJeffrey, General Manager at Oaks Shores, responded to this review, December 4, 2013
Hello and thankyou for your comments. I am so pleased that you enjoyed your stay with us. I am sorry to hear that someone disturbed your evening. We are happy to intervene and help if something like that happens. I hope you have an opportunity to return to Queenstown and stay with us again.
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Mackay, Australia
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 20, 2013 via mobile

Well very nice place to stay, best views , we just said each morning what we needed , they gave us like coffees teas ect , been apartment had all so was wonderful, and comfortable ,staff very nice, friendly , one particular girl Victoria, so lovely , knows how to make you feel welcome on holiday and that important to holiday makers,. Thank you all for making our holiday , the best ,. Irene John Haxell Mackay QLD .Australia ..

Stayed November 2013, traveled as a couple
Helpful?
Thank 11Bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronJeffrey, General Manager at Oaks Shores, responded to this review, November 24, 2013
Kia Ora Irene and John, thankyou for posting a review. I am so pleased that you enjoyed your stay with us. I will pass on your feedback to the team. See you next time you visit South Island, NZ! Kind Regards, Aaron Jeffrey
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Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 16, 2013

We we went away for a great weekend with friends. There were 4 couples. We hired a 'penthouse' which ended up being two two bedroom apartments next to each other. First day our room was not serviced, the next day it was serviced The breakfast buffet was a disaster. The apartments are well designed but time for a major revamp. Furniture is stained and chipped but not dirty. Carpets are stained as well. It had the smallest tv mounted on the walls. It would not take much to change this hotel to a top class resort. The views of the Remarkables are stunning

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonoclarkhoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aaron J, General Manager at Oaks Shores, responded to this review, November 20, 2013
Kia Ora and thankyou for your feedback. I apologise your apartment was not serviced on the first day. Unfortunately we made a mistake and your apartment was omitted from the daily housekeeping list. We are now cooking breakfasts fresh to order. We are currently refurbishing the tables to remove chips. I acknowledge the furnishings in the apartment you stayed in needed to be rejuvenated. This has been done however I apologise this was not complete prior to your arrival. Kind Regards, Aaron Jeffrey.
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Wanaka, New Zealand
Level Contributor
217 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed November 2, 2013

A group of us stayed here for a weekend and several experienced small but annoying issues and all related to cleaning service, & booking hassles.
Two examples: One pre-booked guest found out that the room charge on check in day was different from the tariff quoted, some weeks earlier - to their credit, management did finally sort this out. Another member of our group had the embarrassing experience of having the cleaning staff walk into the room 40 minutes before check out time on a Sunday morning.
The views are nice, and this hotel could be better with a little more attention to staff training.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronJeffrey, General Manager at Oaks Shores, responded to this review, November 4, 2013
Hello and thankyou for your review. I apologise that there were difficulties during your stay. If you have an opportunity I would welcome an email (or a message via Trip Advisor) from you with details of your booking (booking name and arrival date or room number). This information will enable me to investigate and determine what we should have done differently. My email is hmshores@theoaksgroup.co.nz. Kind Regards, Aaron Jeffrey
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Additional Information about Oaks Shores

Property: Oaks Shores
Address: 327 - 343 Frankton Road, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Family Hotel in Queenstown
#28 Romantic Hotel in Queenstown
#37 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Shores 4.5*
Number of rooms: 130
Official Description (provided by the hotel):
Located on the very scenic Lake Wakatipu, Oaks Shores is a luxuriously appointed Queenstown apartment-style hotel in the most popular New Zealand’s ski resort town, Queenstown. Each spacious apartment is impeccably appointed with chic, contemporary furnishings and balconies, most with stunning views over the lake and mountain ranges (Hotel Rooms do not have views). This perfectly located Queenstown accommodation includes 1, 2, 3 and 4 bedroom apartments, all with under floor heating, double glazed windows and superb kitchens or kitchenettes and ensuite bathrooms. ... more   less 
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Also Known As:
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown

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