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“Fantastic week”
Review of Oaks Shores

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Oaks Shores
Ranked #39 of 57 Hotels in Queenstown
Reviewed October 8, 2012

We stayed at Oaks shores for a week in a two bedroom apartment. Fantastic accommodation. Great views. Everything you need. Very comfortable and close to town. Absolute luxury for our family. We couldn't believe how warm and cosy the place was and it was amazingly quiet and luxurious for our family. We would definitely stay there again. Thanks for a fantastic week!

  • Stayed: October 2012, traveled with family
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1  Thank robnwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Shores, responded to this reviewResponded October 9, 2012

Many thanks for taking the time to comment on your recent stay at Oaks Shores. It is wonderful to read that you found your apartment very comfortable, warm and cosy. We are pleased you were able to enjoy the views and that you found the location close to town. We look forward to welcoming you back again soon.

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Reviewed September 29, 2012

We had two 3 bedroom apartment for 7 days with a large group of friends. The serviced apartment had everything we needed. Kitchen was stocked with all the utensils we needed. The views from the balconies were magnificent, as the property overlooks the river with walking track below. The property is about 5-7 min drive into Queenstown.

  • Stayed: August 2012, traveled with friends
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Thank Lisa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Shores, responded to this reviewResponded October 2, 2012

Thank you for taking the time to comment on your recent stay at Oaks Shores. It is great to read that you and your friends enjoyed your time with us and found your apartment well stocked. We agree that the view from the apartments is magnificent and we are pleased you were able to enjoy. We look forward to welcoming you back again soon.

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Reviewed September 24, 2012

When booking a 2 bedroom apartment we opted to pay more for the lake view and it was worth it.

The view was stunning and we enjoyed waking up to it every day.

The apartment was two bedroom and very spacious. The gas log fire kept us very warm.

The staff were fantastic and would definately stay there again.
We had no trouble getting a parking spot very day

Room Tip: Definately pay more for the lake view
  • Stayed: September 2012, traveled with family
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Thank kathrynl2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Shores, responded to this reviewResponded October 8, 2012

Many thanks for taking the time to comment on your recent stay at Oaks Shores. It is wonderful to read that you found your apartment spacious and you were able to enjoy the beautiful views over Lake Wakitipu. We look forward to welcoming you back again soon.

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Reviewed September 11, 2012 via mobile

Comfortable, spacious modern two-bedroom appartment. We were in a 'loft' appartment, with a great view across the lake. End of season pricing, the room upgrade and early check-in / late check-out were all very much appreciated, and helped make our stay much more relaxing. Staff were friendly and eager to help with any queries.

It seems they've listened to the feedback about not having soap dishes in the showers and have now fixed this. Ours had none on check-in as it turned out, but on enquiring we were given one with suction cups to stick to the shower wall.

Some maintenance issues that shouldn't have escaped the eye of a sharp cleaner / maintainer in a routine check (which I presume hadn't been done). Electric blind above the bed didn't work, bathroom extractor fan didn't work. Shower flooded the bathroom if there wasn't a towel jammed up against the door; but that's simply a design fault - the lip on the floor isn't high enough to retain the water. The lounge was large and difficult to heat with just the wall heater; but we struck a cold couple of days. The television is small, and mounted quite high up the wall, but useable.

Those things aside, it was a comfortable stay. Good beds, underfloor heating in the bathrooms, good big lounge / dining room and an amazing view from the lakefront block of rooms. Thanks to the staff.

  • Stayed: September 2012
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Thank 777Gus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Shores, responded to this reviewResponded September 16, 2012

Thank you for taking the time to comment on your recent stay at Oaks Shores. It is great to hear that you found your apartment comfortable, spacious and modern. We are glad you were able to enjoy the beautiful views from your apartment over the lake and that we were able to provide early check in and check out. I will however pass your comments onto the Maintenance Manager and Hotel Manager in regards to the electric blind and bathroom extractor fan. We do hope to welcome you back again in the future.

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Reviewed September 7, 2012

Myself and my wife were on honeymoon from Aug 20th to Aug 31st. We decided to book an apartment as we felt the extra space would be appreciated for a longer stay. We couldn't have been happier with our choice.

We were in apartment 504 which was a one-bedroom apartment and had a lake view, and what a lake view it was. The balcony is huge so you can sit out and enjoy the sunrises and sunsets in an amazing setting. The apartment itself was excellent. Very high standard and very spacious. The kitchen was fully equipped with all appliances and cutlery. Even small things, like dishwashing powder, were supplied so we never had to worry about popping to the shop to buy household stuff while on holiday.

A very useful feature was a wash room contained in the apartment. This room had a washing machine and tumble dryer which proved to be very useful. Again this was fully stocked with washing detergent by Oak Shores.

The room was serviced daily. It's not like a hotel room service but we didn't expect that. They just changed our towels & sheets, made our bed and topped up or free tea/coffee, which is all we needed. The staff were extremely friendly and helpful throughout.

In terms of location, it is a 3 min drive into Queenstown. We walked in on 4 occasions - it's a 20-30 minute walk if you follow the main road in or 30-40 if you walk in by the lake (which I would recommend).

There were only 2 small negatives. Firstly the lack of storage space. For such a big apartment there was very little space to put your clothes into - just one wardrobe which had approx 10 hangers and one set of drawers. Secondly, we often could not find a parking space meaning we had to park well away from our apartment.

All in all though, we had an amazing honeymoon in Queenstown, aided by our stay in Oak Shores.

Room Tip: Make sure you book a room with a lake view!
  • Stayed: August 2012, traveled as a couple
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1  Thank StEndas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this reviewResponded September 11, 2012

Many thanks for taking the time to comment on your recent stay at Oaks Shores. It is wonderful to read that we were able to play a part in making your honeymoon an enjoyable one. We are pleased to read that you were able to sit back and enjoy the breathtaking views of Lake Wakitipu and you found your apartment of a high standard and very spacious. We look forward to welcoming you back again soon.

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Reviewed September 5, 2012 via mobile

We spent 5 nights at the oaks shore hotel last week for our short holidays to Queenstown. We booked way ahead so we got the early bird rate. We were given room 1001A which is right next to Frankton st, it can be a bit noisy at night if you are a light sleeper. The room is cosy and pretty modern with a bit of view to Wakatipu lake. There is no microwave, just a kettle and a toaster which is a bit of a disadvantage. The TV in our room is super small but we are not here to watch TV so it's fine:) The hotel s about 10 mins drive and about 40-45 mins walk uphills to central of Queenstown so choose other hotel if you don't want to hire a car. There s plenty of parking in the car park which is a bonus.
You only have 30 mins free Internet everyday at the reception, or you pay a small fortune to have wireless in your room so we just take out laptops there every night for mail checking.
Overall it's pretty convenient and reasonable price for young ppl who just want a nice room to sleep. Otherwise you can choose other apartments right next to the lake as the view s spectacular and really quiet if you are not on a budget like us:)

  • Stayed: September 2012
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Thank Lihn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this reviewResponded September 11, 2012

Many thanks for taking the time to comment on your recent stay at Oaks Shores in Queenstown. It is wonderful to read that your room cosy and modern and that you were able to secure a good early bird rate. For future reference we do offer larger apartments with direct views of the Lake Wakitipu and the Remarkables. We look forward to welcoming you back again soon.

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Reviewed August 30, 2012

I stayed here with my daughter for 6 nights. The place is midway between the airport and Queenstown on the main road...they say a 30 min walk into town but really only 10-15. the walk along the lake into town is really nice. The luxery 2 bedroom apartment is great. both bedrooms with comfy beds and ensuites, full kitchen, dining room, great view of the lake, fireplace, laundry..really exceptional. They have not spared any expense on the apartments. They are comfy, warm and well equipped. My problem is that the services are virtually non existent. Apparently these are self-catering, alhtough I was not aware of this when I booked and was surprised given the cost, so they change the towels every day and make up the beds but that's it! This might be ok for a night or two but for 6 days? I asked for some cleanser to clean the bathtub but there was none to be had. I was a little miffed to read in the guest services booklet that salt and pepper sachets could be purchased from reception. Instead I got some from the ski hill cafe. Certainly these should have been provided as well as some ground cofee instead of only instant and some other basics like sugar. The gym equipment was broken and I complained about this and got a small refund but a gym was one of the main reasons I booked this place. Also, depending on your room and which block you are in, you might have to go outside to get to the gym. not a great thing in queenstown in the winter. WiFi came at a steep cost even if you were willing to use the computers in the reception area. There are a lot of hotels, apartments etc in Queenstwon and so I think that if one wants to do well, they need to have the service to match the lovely apartments.

Room Tip: there are several blocks and so if you want the gym ask for a room that is connected by elevator to...
  • Stayed: August 2012, traveled on business
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3  Thank SusanWellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Shores, responded to this reviewResponded September 4, 2012

Thank you for taking the time to comment on your recent stay at Oaks Shores. It is wonderful to read that you found your apartment great with comfortably beds and amazing views of the lake. We do offer different accommodation packages at Oaks Shores which include daily servicing and some which do not. We apologise if this was not communicated with you clearly upon booking. If you do book a package which does not include the daily servicing, as we are a self catering apartment style hotel, we provide guests with basic amenities then it is up to the guest to replenish supplies by either purchasing them at reception or from a supermarket in town. We apologise that it appears some of our gym equipment was not functioning at the time of your stay. We do hope you will choose to stay with Oaks Hotels and Resorts again soon.

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Additional Information about Oaks Shores

Address: 327 - 343 Frankton Road, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Family Hotel in Queenstown
#28 Romantic Hotel in Queenstown
#35 Luxury Hotel in Queenstown
Price Range: $133 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Shores 4.5*
Number of rooms: 130
Official Description (provided by the hotel):
Located on the very scenic Lake Wakatipu, Oaks Shores is a luxuriously appointed Queenstown apartment-style hotel in the most popular New Zealand’s ski resort town, Queenstown. Each spacious apartment is impeccably appointed with chic, contemporary furnishings and balconies, most with stunning views over the lake and mountain ranges (Hotel Rooms do not have views). This perfectly located Queenstown accommodation includes 1, 2, 3 and 4 bedroom apartments, all with under floor heating, double glazed windows and superb kitchens or kitchenettes and ensuite bathrooms. ... more   less 
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Also Known As:
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown

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