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“A lucky find!”

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Hurley's of Queenstown
Ranked #34 of 58 Hotels in Queenstown
Certificate of Excellence
Notts,England
Level Contributor
127 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A lucky find!”
Reviewed September 25, 2013

We were lucky enough to find this by chance when we had been let down by a holiday park in Queenstown. Three of us shared a large, ground floor studio room over a busy weekend in August. The room was spotless, well equipped and the staff were very helpful. About a 10 minute walk into Queenstown, the location is good - although it is a fair climb up the hill back from the town. The only downside was the room was adjacent to the hotel back door - which is the after hours entrance - so there was some noise late at night.

Room Tip: Try and get one away from the back door.
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  • Stayed August 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bagabargain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Auckland, Auckland, New Zealand
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 18, 2013

As a family of four we felt the studio was plenty big enough and quite comfortable. It was clean and tidy upon arrival and the bottles of wine a nice touch.

The only complaint we had, some other guests made a hell of a noise from 4:00am both mornings of our stay which woke the whole family. The receptionist said she'd mention it to management after the first occasion however this either didn't occur or made no impact on the other guests.

Upon our departure, we mentioned it again as the excessive noise was still going at 10:00am to which the manager gave a couldn't care less response.

We would have score Hurley's much higher if it wasn't for their apathetic attitude to their other (ignorant) guests.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kent S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed September 18, 2013

We only stayed one night at Hurleys as our 7 night booking at another hotel was reduced to one. We had just arrived in Queenstown and staff at Hurleys were amazing - gave s free bottles of milk for our thirsty little girls and lots of information about our stay. The apartment was spacious, king sized bed, spa bath - representing great value. We moved to our main hotel afterwards and preferred Hurleys. Only downsie is that it would be slightly further walk into town with a pram but if you have a car or kids that can walk that's no problem. Thanks to the excellent help at reception, Justin and Andrea

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamaHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 15, 2013

Please take my advice and do not stay at this hotel, anywhere else would surely be better. We booked this hotel because we thought the rooms looked spacious in the photos. We were incredibly disappointed to be given a room so small that I couldn't pull my bag pass the bed and into the room. Our window faced directly into a brick wall which made it incredibly dark and dreary. Everything in the room has not been replaced since the 70s, the bed is awful and saggy. Heating isn't really provided in the rooms, just an oil heater in the cupboard which you can plug in. The worst thing by far was how awful the lady at reception was (I assume the owner). She was incredibly rude. The reception is sometimes shut and locked up during the hours advertised as being open. It seems the owners have no concept of customer service or how to run a business. The hotel is not particularly close to the town but walkable. If you can get this hotel for a very cheap price and you won't be using the room much, you may be happy to stay here. We paid quite a lot for it so were even more resentful. Do not trust the photos online!! I wish I had taken some photos to post here but I was in too much of a rush to get out of there!

Room Tip: It seems very hit and miss, not sure what you can do to get a good room, I wouldn't risk it!
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  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank eatout7005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
109 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 12, 2013

Hotel was located up the top of a steep hill. But it was fairly close to town (5-8 min walk). The reception staff were great. Booked our tours for us (even the ones they hadn't heard of).

Booked a Studio room which had a kitchenette, lounge, coffee table, small dining table. Quite spacious. Only real complaint is the bed could do with replacing. After 4 days my back started to ache as did my boyfriend's however we are both used to sleeping on much firmer type mattresses. Pricing was pretty good. They gave us our 8th night for free. If you are watching your budget I would recommend this place.

Room Tip: Our room was close to reception. Would of liked it to be a bit further away.
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  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank amberella2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 7, 2013

Our 3 night stay at Hurley's of Queenstown was nothing short of great, very good value for money - not posh by any means, but the kitchen was well fitted out, the main room spacious and well kept, and the entire place was clean as a pin. We will definitely stay there again.

Only one small detail left us confused- after our first night we asked for another complimentary small bottle of milk since we'd already used the other one up (we love tea). We got a bit of guff for asking, but did receive another one. The next day we found that the second bottle of milk disappeared from our kitchen by the cleaning staff and we were charged $3.50 for it on our final bill. Small quibble, but it was odd. All that said we'd definitely stay again, for sure!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 27, 2013

Stayed at Hurleys for 4 nights and the room is clean and just nice for 2 person. There's no lift/elevator here but a short flight of stairs to get to the first floor so those with big or many luggage would have to take note. The portable heater is really useful as it keeps us warm throughout the stay. The plus point is the huge king size bed and it's really comfortable and there's 1GB free wifi which is more than enough to stay connected. Very strategic location as there's bus stop just down the road where the ski bus services will stop, and it's only a 5-10 minutes scenic walk to the town centre. But mind you going back up the slope is pretty tiring especially after a long day of activities.

Overall, this place is value for money and the room has pretty much all the basic necessities that you need.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherylwurn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann C, Manager at Hurley's of Queenstown, responded to this review, August 29, 2013
It's always great to pass on to staff positive reviews. The staff have been with us for a long time and pride themselves on delivering clean and tidy rooms.
Being a 5 minute walk to town centre we are on a hill but its a refreshing walk back to Hurleys after a meal or shopping in town. Thanks for your comments and we look forward to seeing you again sometime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hurley's of Queenstown

Property: Hurley's of Queenstown
Address: 1 Melbourne Street | PO Box 1277, Queenstown, New Zealand (Formerly Quality Inn Hurley's)
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#33 Luxury Hotel in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hurley's of Queenstown 4*
Number of rooms: 22
Official Description (provided by the hotel):
Enjoy your stay at Hurley's of Queenstown. Rooms are spacious with either king or queen size beds. All rooms are self catering and at the end of your day relax in the spa bath located in all bathrooms. We have a gym, internet kiosk and sauna all on site for your use. Decor is fresh, chic and in relaxing neutral tones. We're located only a 5 minute walk to CBD and have easy access to the connectabus for anyone wanting to travel to Frankton shopping centre or Arrowtown. We have lots of knowledge to share with you and provide a free booking service for any activity in this area and Milford Sound. For those travellers with bikes, skis or golf club we have lockable storage for you. ... more   less 
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Also Known As:
Quality Inn Hurley`s Hotel Queenstown
Quality Inn Queenstown

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