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“Incredibly helpful and friendly”
5 of 5 bubbles Review of Earnslaw Lodge

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Earnslaw Lodge
Certificate of Excellence
Glenbrook
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Incredibly helpful and friendly”
5 of 5 bubbles Reviewed January 24, 2013

At the last minute we discovered our tramping transport company was going to charge us an exorbitant fee to store our luggage. When we contacted the managers at Earnslaw lodge they immediately offered to store our luggage for no charge for four days even though we were only staying for one night when we got back. This level of helpful service marked all our interactions with the lodge's managers. They were always genuine, friendly and helpful.

The room itself was perfectly clean and had a great view of the lake and all the kitchen equipment was functional. It was a pleasant walk down to the center of town. That the showerhead didn't give much water is the worst fault I can think of. But the friendly owners/managers made this one of the most pleasant and comfortable places we stayed on our whole trip through new zealand.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank SurprisedAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earnslawman, Owner at Earnslaw Lodge, responded to this review, February 12, 2013
It was no problem to store your luggage as we do have plenty of storage space. That room has a great view of the lake and mountains. We have had the maintenance man have a look at the shower head. Thank you once again for the review.


Lynley
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385 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
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English first
Sydney, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 20, 2013

We stayed in this motel for 16 days in a lake-facing position. The room was clean and spacious and the laundry facilities were very handy. Transport to the town was outside the door so we did not need to use our rental car for that. The owners were extremely helpful in making suggestions about places to visit and in making bookings.
Best of all was the outstanding view, which was beautiful in all weather.

Room Tip: Choose a room on the lake side away from the main road.
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  • Stayed January 2013, traveled as a couple
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    • Service
Helpful?
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earnslawman, Owner at Earnslaw Lodge, responded to this review, February 12, 2013
Thank you for taking the time to let us know that your stay in Queenstown was enjoyable. The staff are always on hand to help with activities or advise on restaurants to dine at. We are fortunate to have the bus at the front door of the motel. Hope you enjoyed the rest of your holiday.


Lynley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 bubbles Reviewed January 16, 2013

We stayed at this hotel for 3 nights in November 2012. The hotel is rather dated with an old furniture and an ancient TV. Our stay there was ok, but our room faced the main road. So, it was quite noisy and lacked privacy because there was a car park right in front our only window/sliding door. The bed was quite comfortable, which was good. But the quality of sleep was very poor because the radiator in the room kept making banging noises at night. The location was also ok, as it was a bit too far from the town in terms of walking distance. Overall, we wouldn't stay there again.

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Shmol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed January 7, 2013

Stayed for three nights, the breakfast that phill the host made was super. And lynley went out her way to ensure I was looked after throughout the journey to middle earth. No issues at all friendley folk and got to know their kids well with a BBQ out back, that Clayton fella sure was a hoot with his blow up sheep. From Benny

  • Stayed February 2012
    • Value
    • Location
    • Rooms
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Helpful?
Thank Muskavator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earnslawman, Owner at Earnslaw Lodge, responded to this review, January 11, 2013
Benny, thank you for the review that you posted on trip advisor. Phils cooked breakfast are pretty good and yes our family like to be involved when they can. Hopefully we will be able to host you again.

Thanks Lynley and Phil
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Auckland
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

We stayed at the Earnslaw Lodge just after Christmas for a week, it's a very popular time in Queenstown so we snapped up this room quickly as it was the last one available. Our expectations were fairly low, the price was very reasonable and the photos on the website made it look a little dated, but as soon as we arrived we were pleasantly suprised. Things are a bit retro but in a good way, the lodge has a bit of personality and is definitely warm and inviting. The views from the lounge / bar area over the lake are beautiful and the views from our room were equally impressive. We had a kitchen studio with a lake view, the kitchen was well equipped with utensils, coffee plunger (and plunger coffee), kettle of course (and tea / sugar etc), electric fry pan, pots, pans, everything you could need to make a good meal - and there was a rangehood which was great because the room didn't smell like a room people cooked in all the time, which was a bonus - since it was a studio, everything is in the same room. It was very spacious with 1 queen bed, 1 single, a table and 4 chairs, another armchair, a large desk / side table with the TV on it, large wardrobe and space for suitcase. The bathroom was fine too, with separate toilet within. The only downside, was the balcony outside the room ran the width of the building so the room next door would use it to get to their room and therefore walk right outside ours (which was on the end), so we had to be mindfull about getting changed with the curtains open etc not a big deal really, but if you want total privacy, these rooms probably aren't for you. On the last night of our stay the temperatures dropped and it actually snowed but the radiator on the wall was great and we were toasty and warm in no time, there are also lots of extra blankets in the wardrobe too. Its also just a 5 min walk to town, which means you get a quiet sleep but can be in the heart of Queenstown night life after a brief stroll through the gardens - no car needed! (and no needing to find a carpark!) The owners were wonderful, very friendly and helpful - even getting our dinner for us one night when we were engrossed in a jigsaw puzzle in the lounge after day of rain. They made our stay really enjoyable and I would definitely stay at the Earnslaw Lodge again.

Room Tip: If you want privacy, the rooms on the ground floor (lake facing) are not ideal because of the shared...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Angie_Aotearoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earnslawman, Owner at Earnslaw Lodge, responded to this review, January 11, 2013
It was lovely to get your review on your stay with us over the Christmas New Year break. Hope you got the car back to the airport on time and had a good flight home and are back into work. Lok forward to seeing you again if you are down this way

Thank you
Lynley
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1 review
5 of 5 bubbles Reviewed December 31, 2012

We were on our honeymoon. We had stayed in a studio with lake view. The view is breathtakingly beautiful - at times we felt that we were living in a picture postcard! There is also a long balcony facing the lake. This more than made up for the fact that this was located 10 minutes from the city centre.

The room is spacious, clean and comfortable. Along with the regular TV channels, there is also an in-house movie channel. The owners have a pretty big collection and do take requests.

Saving the best for last - the owners are very hospitable and went out of their way to help us. For instance, while I was there, my shoe sole came off and Philip, the owner, actually put it together using glue. His wife (Sorry, I forgot her name) made sure that we were having a good time and ensured that we knew the best places to go to. While we encountered friendly and helpful people everywhere in NZ, these two stand out.

  • Stayed December 2012, traveled as a couple
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Helpful?
Thank sagar-and-kriti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earnslawman, Owner at Earnslaw Lodge, responded to this review, January 2, 2013
Thank you for the review. I hope you had an enjoyable few days after you left us, and your shoe is still going strong. All the very best for a long and safe marriage.


Lynley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

We stayed here for one night before departing on the Milford Track, and therefore just needed a place to sleep, cheaply. This fit the bill. The room was clean and comfortable. We did not upgrade to a lake view and faced the road. The location is several blocks away from the downtown, up a hill, which did not pose a problem for us as we were prepping for much more hiking, but may be something to consider for a longer stay.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neubz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earnslawman, Owner at Earnslaw Lodge, responded to this review, December 28, 2012
Thank you for the comments about your stay at Earnslawlodge. We try to accommodate everybody to their satisfaction. The hill is a bit of a steep one but there is another route to take that isnt so challenging. As you say this was just a starter for you before the hike. Hope you enjoyed the rest of your time in New Zealand


Lynley and Phil and the team at Earnslaw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Earnslaw Lodge

Property: Earnslaw Lodge
Address: 77 Frankton Road, Queenstown 9300, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #9 of 90 Specialty Lodging in Queenstown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Earnslaw Lodge 3*
Number of rooms: 19
Official Description (provided by the hotel):
Earnslaw Lodge motel in Queenstown, New Zealand is perfectly located only a 10 minute walk from downtown Queenstown's vibrant city centre. Your home away from home, offering luxury views of the Remarkables mountains and Lake Wakatipu. We have range of accommodation options including studios and self contained apartments, most with mountain and lake views. Winter reflects our lodge style accommodation with spacious and cosy self contained studios, all centrally heated, the perfect place to come back to after a day up the ski fields. Summer offers so many different attractions for you to venture out on during the day, all accessible from Earnslaw Lodge, most operators pick up directly outside our reception area. Our breakfast restaurant is open each morning from 7am until 9am offering continental and cooked options. Vicki and Steven are your hosts and wish to ensure that your stay at Earnslaw Lodge is enjoyable. ... more   less 
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Also Known As:
Earnslaw Hotel Queenstown

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