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“Nearly perfect”

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Sofitel Queenstown Hotel & Spa
Ranked #6 of 58 Hotels in Queenstown
Certificate of Excellence
Reviewed September 13, 2012

My husband and i stayed at Sofitel Queenstown for 9 nights, for business and pleasure combined. Sofitel Australia is one of my favorite brands and i am happy to say the NZ rendezvous did not dissapoint. Our rooms already had soy milk(special request for my lactose intolerant husband) waiting in the fridge, a simple request that so many other properties fail to accomodate.
Whilst they are not perfect, the attitude of staff is what makes up for any little niggles. They are friendly, helpful, polite, and fairly knowledgeable. Service can be a bit slow at times, perhaps due to busy time (?) of the year, but they do deliver.
Menu at the Left Bank Cafe is traditional french affair with NZ produce showcased to advantage. Wine menu could use more geographical variety. Breakfast is a nice spread and they do perfect poached eggs, yummy ommlettes and warm poached plums with yoghurt was my favorite.
Rooms; the most important component of any travellers stay: We were on level 4 for 5 nights with street view overlooking the gondola and level 6 for 4 nights, a definite improvement, with lovely views over the town and the lake.
Rooms are big, spotless and modern with standard sofitel pillow menu, L'occitane ameneites, underfloor heating, spa bath with tv and separate shower. Trust me, every day after snowboarding, a long soak in that spa bath was a lifesaver. Also, my husband loved the inroom espresso machines standard at sofitel. I do wish though, they would have a tea pot and decent cups for tea drinkers like me.
Lespa: My husband & i had a massage & facial and found the quality of product delivery acceptable but not brilliant. Again, the ambience and attitude of the staff is spot on though and it was reasonably priced to while away time when weather was too crap for anything else.
What else: Location is perfect, within walking distance to everything (especially Fergberger!), buses for snow centres leave opposite the hotel.
Main gripe: Internet! a measly 100kb/day was not enough for our business component of travel. We bought a 1G 7day plan but c'mon! Most properties around the world now provide free internet. Time for Accor to catch up.
Overall, it is a lovely property with staff that take pride in thier work, make you feel welcome everyday. Augustine, you are a star!. and when the GM grabs your burgers & fries and delivers them to your room all plated up, you know you've got something special. I'll resonate with other reviwers; it is definately 5 star.

Room Tip: Level 5 or 6 have good views and are above street level
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  • Stayed: September 2012, traveled as a couple
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1  Thank SunnyDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,165 - 1,171 of 1,545 reviews

Reviewed September 13, 2012

Unless you are specifically wanting a waterfront view, you will not be disapointed with this place. We stayed here in August in a Superior King Room with Spa which was up to the usual impeccable Sofitel quality, it even had a little LCD TV which was set into the wall above the luxuriously deep spa bath and the shower was one of those with multiple heads.

The bed was probably the most comfortable I have ever slept in, in any hotel! All mod cons, you definitely want for nothing. Unfortunately we were given a room at the back of the hotel, with only a road and private homes to look out upon, so although it had a small balcony, there was little point in using it. Having said this, from the location, although very well situated for the town, any views from the front of the hotel would mostly be of town rooftops, as it is not a waterfront property. (although only a couple of minutes stroll to it)

Cannot comment on the gym and spa etc as we didn't use them due to being too busy skiing, the nearest is Coronet Peak (20 minute drive) and the Remarkables (35 minutes). There are so many great places to eat that we also didn't use the hotel restaurant, not even for breakfast, in this case mostly because that was $37 per person whereas "Brazz on the green" did a great full breaky for $17. For a great dinner, I can thoroughly recommend the small Mexican place on Shotover street (near Bombay Palace) (not Sombrero's) we didn't have to book, but get there early as they were soon full and turning people away.

Very reasonable valet parking at only $15 per night. My only gripe is the faintly ridiculous greetings in French (Bonjour) by any of the staff - pretentious - please stop!

Queenstown is awesome, the whole place has a fantastic charm and great 'apres ski' atmosphere! Even if you don't stay at this hotel, Queenstown is simply the best holiday location in NZ South Island

Room Tip: Make sure you ask for a room at the front of the hotel, preferably on a higher floor to ensure you m...
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  • Stayed: August 2012, traveled as a couple
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2  Thank ItIsWotItIs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2012

We were very impressed with the friendly, efficient service and our room was not a square box. All fittings were of a high quality. Lovely snacks waiting for us on arrival was a nice bonus.

All staff members were very friendly and helpful.

  • Stayed: September 2012, traveled on business
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2  Thank Pollyannarh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

Let me start by saying we didn’t stay at the hotel...but we had dinner here and it was SPECTACULAR. If you get the chance to dine here i cant recommend it highly enough. the food is amazing, wine list excellent, ambiance, decor and service is impeccable. We had a table right in front of the fireplace which was so nice and warm (and romantic!). The concierge and restaurant staff are wonderful and we intend to stay here next time we travel to Queenstown. I'm sure the menu is seasonal, however I’m certain it would be great year-round. Best French onion soup i have ever had, Green Lip Mussels = PERFECTION.

  • Stayed: August 2012, traveled as a couple
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3  Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2012

  • Stayed: September 2012, traveled as a couple
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2  Thank Marianpink
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 4, 2012

My recent stay at this lovely hotel was a very good choice in terms of its location, as it is right in town with short walking distance to most of the places of interest. The included breakfast served in their quaint French cafe was satisfactory. On top of that, all the hotel staff are professional, friendly, helpful & knowledgeable, offering us an upgrade to a suite with views of The Remarkables for a minimum charge, helped arranged the rental car from Hertz, organized a search for our camera SD card when we reported it lost after we got home, & had it returned to us when they found it! We're truly thankful and so glad we chose to stay at Sofitel again!

Room Tip: Request for a room facing the town with view of The Remarkables and on a higher floor.
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  • Stayed: July 2012, traveled as a couple
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1  Thank Cathfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

Having travelled extensively throughout Australia and overseas, this is without a doubt the best hotel that I have stayed in. The facilities are excellent, rooms are modern and spacious. But what makes this place so special is the attitude of the staff. As a busy medical professional whom travelled to Queenstown for a short break, nothing was ever a problem and they went out of their way to ensure that I had a fantastic stay. It is undoubtedly a 6 star establishment. In fact, I have already booked my next stay here and I will return to Sofitel Queenstown in a few weeks time for some spring skiing. Thank you !!!

  • Stayed: August 2012, traveled solo
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1  Thank Adrian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#6 Family Hotel in Queenstown
#6 Luxury Hotel in Queenstown
Price Range: $241 - $548 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
Official Description (provided by the hotel):
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa. Inspired by the charms of Paris with the warm hospitality inherent to Queenstown, be mesmerized by its tasteful combination of French antique elegance and local avant-garde design. Centrally located in the heart of Queenstown, it offers 82 luxuriously appointed bedrooms and suites, featuring Left Bank Café open for breakfast, lunch and dinner, 1789 Wine & Jazz Lounge and Jervois Steak House. Situated in the heart of Queenstown's dining and entertainment precinct, Sofitel Queenstown Hotel and Spa is the perfect base to explore central Queenstown on foot before heading further afield to local ski resorts and adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay. ... more   less 
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Also Known As:
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Queenstown Sofitel

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