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“Not exactly luxury...”

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Garden Court Suites & Apartments
Certificate of Excellence
Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not exactly luxury...”
2 of 5 bubbles Reviewed March 12, 2009

We had issues with the level of maintenance done to this place. Loose tiling on the steps was our first concern... quite dangerous in my opinion. See attached photos.
The 2 bed "luxury" apartment was not so luxurious after all. I fell for the photos on the web, but if only it looked like that! The cleanliness was an issue too. They say the apartments are serviced, but even this was poorly done and we had to keep putting our rubbish outside the sliding doors for them to take away (they kept forgetting). I also didn't like house keeping arriving at 4:30pm in the afternoon! Not very professional to me.

The experience was not one I am keen to repeat!

  • Stayed February 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NZadventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCManager, Manager at Garden Court Suites & Apartments, responded to this review, August 26, 2009
Thank you very much for your comments & for bringing to our attention your concerns about loose tiling.
You will be pleased to know that we took these concerns very seriously, and that the tiles have now been totally removed from the stairs and have been replaced with a smooth non slip surface.
Once again, many thanks for your comments. It is only by receiving feedback... both positive & negative, that we as a business can grow & improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
sydney
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed February 18, 2009

This accomodation was in a terrific position looking over the lake with a short stroll down to the town. It is in a quiet street which keeps the noise down from the main drag and far enough from the town so that noisy passerbyers are uncommon. The superior studio is well appointed with everything needed, my wife said she wanted to move in!!

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pumpa11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed January 22, 2009

Arrived at 1.15pm only to be told by the rather rude receptionist that the room won't be ready until 3.45pm. Came back at 3.45pm and the room still wasn't ready until 4.15pm. Later, we discovered other families still waiting for their rooms at 6.30pm. This is utterly unacceptable from any hotel/apts anywhere. The couldn't-care-less attitude from reception didn't help. A simple 'sorry' would go a long way. At $267 per night, I was expecting better.

The room - 2-bed apt - was fairly nice, but only fairly and certainly didn't live up to the pictures on their website. The furniture is cheap and tacky and there was no extractor in the bathroom. The cleaning staff are next to useless. The parking facilities are very cramped - if you have anything bigger than a Corolla it's a difficult, tight park outside the apartment.

The location is ok, near enough to the centre of town, but it's a steep hill to walk up after a few drinks! Had previously stayed at the Copthorne, right next door to Garden Court a few months previous and only wish we'd chosen to stay there again instead.

  • Liked — Location
  • Disliked — Staff Attitude
  • Stayed January 2009, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FoffoSpearjig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed January 6, 2009

I had made a reservation for a 1 BD with Balcony view almost 4 months in advance. Prior to departure, I called the property 3 times to confirm availability and room specs.

On arrival, the property looked great from the outside and the receptionist (Emma) very nicely handed me keys to a studio room despite confirming a 1 BD incl the price. On being quite stunned weith the intentional error in allotment, at first i was told that the room that was given to me was indeed a 1 BD (like I didnt know the diff between a studio & a 1bd). On expressing myself clearly, she then said that the 1 bd with balcony view are under renovation! We then settled for a 1 bd with courtyard view. Had I not objected, i would have stayed in the worst studio aprtment with a view of the jungle paying rates for a 1 BD (she claimed this aprtment to bear the best views). So my advise to fellow travellers is to view this property with a pinch of salt.

The location is ok, walking distance to the center of the town but I did come across better options right in the center. The aprtments by itself is pretty ok - bathroom, living room, bedroom...the service though is horrible. I had to call several times for house cleaning after which they did a pitful job. On asking the recrption if i can check out half an hour later - the immed answeerr was a rude NO. Breakfast has very little option.

All in all, i wouldnt visit this place again neither would i suggest to other honeymooners.

  • Liked — Nothing Really
  • Disliked — Everything
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Carte_Blanche888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louth, Lincs, UK
Level Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed December 30, 2008

We booked a 1 bed luxury apt with balcony for 3 people for 2 nights at $237 per night.

The overall 1st impressions were good with good facilities but when we made up the sofa bed it still had the sheets on from previous occupants. The dishwasher hadn't been cleaned & contained nuts & other detritus. The bedroom needed dusting & cleaning behind the bedside tables where the plug sockets were.

When the sofa bed was made up there was only 1 easy chair in the open plan kitchen/lounge area. The bedroom only had a high narrow window. Not quite as depicted when we booked.

The balcony gave good views of the lake & mountain range but was narrow with only 2 chairs.

The bathroom was fairly basic with shower over the bath - not the walk in shower as pictured on their web site for a 1 bed luxury appt.

Overall it did not live up to the web site pictures of their luxury appartments and we would not stay there again.

  • Liked — Walking distane to Queenstown
  • Disliked — Cleanliness
  • Stayed November 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank djcj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
257 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
5 of 5 bubbles Reviewed December 26, 2008

We stayed here 3 nights in Dec 2008. We had a gorgeous 2-bedroom luxury apartment. It is a mansionette with an ensuite room upstair, and another room and a second bathroom downstair. The living room has high ceiling, and a balcony that has view of lake Wakatipu. The upstair room has a sliding window that looks down onto the living room. The kitchen downstair is well equipped and large. There is a large TV on the wall of the living room, and a small one in the room upstair. The entrance of our apartment is on the second floor through the balcony. There is a 1-bedroom apartment on the ground floor. So if you have heavy luggages, it can be challenging to bring them up. We were fine though. Our apartment was serviced once during our stay. Newspaper was delivered free upon request. The checking-in and -out were done efficiently, and the reception staff were prompt and willing to help.
The hotel premise is well-maintained and clean. It is well located, just outside downtown. The walk into town is leisurely less than 10 mins. as you are walking downhill. The return trip will be more challenging but not impossible, as the slope is only a short one. The botanic garden and lake front are also walking distances from the hotel. Walking from hotel to lake is downhill, but we happened to walk back from botanioc garden to hotel. The uphill slope is much more steeper than the one from town to hotel. But all 5 of us (youngest 7 and oldest 60) made it to the top. However, once is enough!
Overall, this is an excellent apartment, and my favourite among the 6 that I stayed in during our entire trip.

  • Liked — The lake view and the apartment itself
  • Disliked — The steep slope
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WoodlandsSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oswestry, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 11, 2008

We stayed here twice, once recently and also last winter. I think this place is a comparative bargain and if you can get one of their top rooms with separate bathroom and open plan kitchen area for $200 a night like we did, then you can’t really go wrong.

Receptionist was helpful and friendly.

This is half the cost of some Queenstown Hotels and yet is still only a five, at most ten minute walk from the centre of town.

Highly recommended.

  • Liked — Location & price
  • Disliked — Apartment wasn't spotless in it's cleanliness
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank gareth_curtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden Court Suites & Apartments

Property: Garden Court Suites & Apartments
Address: 41 Frankton Road, Queenstown 9300, New Zealand
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #8 of 90 Specialty Lodging in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Garden Court Suites & Apartments 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
Garden Court Queenstown Apartments. Widely regarded as Queenstown's finest luxury accommodation. Choose from our one, two or three bedroom luxury apartments at Queenstown. ... more   less 
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Also Known As:
Garden Court Suites And Apartments
Garden Court Suites & Apartments Hotel Queenstown

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