This was such a fun bar! Mechanical bull, cowboy hats and karaoke. The whole bar has a family vibe... read more
This was such a fun bar! Mechanical bull, cowboy hats and karaoke. The whole bar has a family vibe... read more
What a great place. Even though the Bull wasn’t going we had a great night with friends. The staff... read more
Staff were incredibly rude, and I see this isn’t a unique experience reading others’ reviews. I was grabbed by the arm by a non-uniformed staff member who was rudely pushing through the crowd, hard enough to leave a bruise. Upon asking not to be grabbed again, was rudely shoved out within a minute of getting in. Bouncer outside was verbally abusive despite just having let our group in and having a friendly chat at the door. Saw the same bouncer in town the following day who said “that’s just our GM she does that sometimes”. Completely unacceptable, both in terms of terrible hospitality and overall customer experience, but also using unreasonable physical force on patrons to deliberately get a reaction - to some people this could be extremely triggering. Never go here, management has ruined this place which used to be a Queenstown hot spot.

Walked in after having dinner, attempted to order. Only to be refused service without explanation or even attempt of discussion why. Was only told we couldn't stay at the premises... Poor staff and manger with no poeple skills or hospitality service. Probably lucky queesntown is so busy or they would have no buisness at all from interaction they gave us.. distasteful all round.

Had just walked in at 7:30pm and was immediately refused service and told to leave with absolutely no reason except, "couldn't understand what you were saying" the extent of the prior convo was me reading out two cocktails from the menu, all I had drank for the day was literally 2 cocktails approx 2 hours prior to entry as I had been luging and gondola riding prior ... I' can only assume they don't like or can't understand the Australian accent... Very rude staff member, offered me some water which was fine and then sent a ?manager to tell me I can't buy a drink... Great way to make tourists feel welcome.... Not. Don't recommend. Go elsewhere.

BEST staff ever XX
sooooo lovely and accomodating, drinks were amazing & the vibe was so perfect
will be coming back every trip <33 !!!!

Went with a group of work mates. We were not made to feel welcome by the staff who were rude and miserable. We went in there particularly to play on the shove ha'penny table but a large group of locals were on it for a couple of hours despite lots of asking it was clear that tourists would not be able to play. I know you've had to survive with locals during these times but tourism will come back and I'll not recommend this place to anyone visiting QT anymore as its full of rough local lads and miserable staff.

The place has dropped off over the last few years. A few years ago it was a fun place. Recently the quality of the place and especially staff has dropped off and I wouldn't have bothered going.
The bouncer is one of the most arrogant doormen ive encountered anywhere. We were in a group of 8 and are all in our 30s and it was our first bar of the night and we told some friends we were going to cowboys and the friends, who are local, laughed and said good luck.
Upon arrival we were greeted by the least friendly bouncer who clearly needs a new occupation. He didnt make eye contact with any of us and spoke down to us right away. He said our group was too big and there were no tables big enough. We can understand this is possible with level 2 restrictions. So we suggested we split into two tables and were happy to wait. He immediately rejected the idea. We left and as we were leaving let a group of 5 people in.
Won't spend our money here out of principle now.
