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“'Fantastic steak meal with top class service"”

Jervois Steak House Queenstown
Ranked #13 of 259 Restaurants in Queenstown
Certificate of Excellence
Cuisines: Steakhouse
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Auckland, New Zealand
Level 5 Contributor
94 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
“'Fantastic steak meal with top class service"”
Reviewed August 14, 2014

Three of us went to JSH for dinner and was delighted with the whole dinner experience.

Lovely restaurant with a large gas fire with sofas to sit in front if you are waiting for your table.

As for the steaks "devine". My husband and I shared the rib eye for two which is done to perfection and therefore succulent and soft to cut. The waitress brings the steak to your table and then carves it on a trolley beside you into good size slices - and places them on a serving plate for 2. From there one serves to your plate. Had the bernaise sauce which was the only downfall as could not taste 'true bernaise with tarragon' - seemed to be a 'butter sauce'. However ordered the creamed spinach and it was beautiful. Mashed potatoes were good too but spinach not to be missed.

Ordered a bottle of Amisfield Pinot Noir to drink before and with meal and it was 'spot on'. "Yes - wines on menu are expensive - so ensure you know what you are getting. Amsifield Pinot Noir was a good match with our steaks.

Baked Alaska was superb - wished we had ordered two as my husband devoured 2/3rds of it quickly - so lucky I got a taste.

Finished with a good cup coffee and delighted in the superb meal that we had just had - 'the best for our stay in Queenstown"

Highly recommend you visit - but book online to avoid missing out on a table.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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796 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Russian first
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  • Any
English first
Brisbane, Australia
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Terrible service!”
Reviewed August 13, 2014

We went to Jervois with a group of 5. At the outset, the service was appalling. Drinks order was not taken, we asked for the vegetarian menu to be brought out twice for one of the guests. We were seated at 7.30pm and ordered mains only... our meals arrived just before 9pm with no explanation. All of our meals were cold and we had to send back two servings of the truffle mash as it was inedible. We received the wrong sides and the waiter argued about what we had actually received. The chicken was cold and rare - left uneaten. We then ordered desserts which arrived just before 10pm - another long wait. Other diners had been seated, eaten entrees, mains, desserts & were leaving while we were still waiting on our food. The manager was rude when returning our meals after we notified the waiter that they were stone cold. Ordering drinks was a matter of waving down the waiter as he was running by. I must admit that the steaks however, were very good. We will never return to this restaurant due to the poor service and will be sure to warn others. Better service and food at Eichardts and Botswana Butchery. Do not dine here!

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank Kristy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level 3 Contributor
16 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Not what we expected...”
Reviewed August 10, 2014

This restaurant was given a big wrap but we felt we paid way too much for the experience. More a noisy bistro than a fine dining experience. The beef was lovely but the lamb was tough! Very expensive too. The sides were just OK.

Visited August 2014
Helpful?
Thank blpa321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland Vic Australia
Level 6 Contributor
163 reviews
101 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
“Well cooked steaks. Drinks very expensive.”
Reviewed August 10, 2014

We went based on a recommendation of my son who visited with friends a few weeks earlier. We had the duck leg for entree, which was beautifully cooked.
For mains we ordered the Rib Eye steaks medium rare. Steaks were cooked to perfection. Main problem was one of the sides of mashed potatoes with truffle. We queried the lack of truffle taste and were advised that they were out of the normal truffle and it was replaced with a white truffle sauce. (In the end, were were not charged for the mash).The sauces were very good however, a little more would have been great.
The other main disappointment were the specialty knives were blunt. We were advised that they were valued at $220 each and are sharpened fortnightly. We had to saw through our meat.
The biggest disappointment were the wine and champagne drink prices. Whilst I understand that you have to have a margin for profit, the prices here were bordering gouging!
Peter Lehmann the Mentor is A$38 back hoe. Jervois price NZ$121. Henscke Cyril at NZ$290 was double the price in AUS.
If the wine prices were a little more realistic, we would have been happy to drink more. However, we felt the drinks menu, for the wines, was way over-priced and were reluctant to pay extra.
Service was good.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Meat Meat and More”
Reviewed August 8, 2014

If you like meat this is the place to dine. The T bone and sirloin we had was up with the best we have had anywhere. Do not hesitate to eat here as you will not be disappointed and the alos serve other types of food for none meat eaters.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Arthur G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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