I have worked in the food and beverage industry for 10 years so I understand the ins and outs of how things can go wrong. I appreciate when customers are understanding and try to do the same if anything happens when I dine out. That being said there were a few things that I could not understand when my friends and I stopped by for a quick snack before work. I ordered the bruschetta thinking it would be quick as I had an hour until I had to be at work. About 35 minutes after we ordered the waitress said "sorry about the bruschetta it will be out in 2 minutes, do you want to order anything else?" I wanted to cancel the order but since it would be 2 minutes we decided to wait. 10 minutes later the bruschetta finally arrived and was placed in front of me by another waitress who then disappeared. I wasn't given any cutlery to eat with so then had to go ask for some. At this point I had enough time to eat 1/2 of the tasteless bruschetta. The menu says the bruschetta is topped with marinated tomatoes and olives when in reality the olives are dried and baked into the bread underneath. When we went into pay I was waiting for either another apology, an inquiry as to how everything was, a refund, anything. Didn't get anything but the total including the full price for the bruschetta I waited 45 minutes for with one other table inside the restaurant and two outside. I have never complained about an experience before but I feel that they should rethink their policy on how to rectify a situation that is not the customers fault so they don't leave feeling frustrated and unsatisfied at the overall experience. If it's been long enough of a wait that the waitress has to approach the table to apologize without prompting from the customer that is usually a good indication that a mistake has been made by the establishment and some sort of action should be taken.
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