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“Great Location” 4 of 5 bubbles
Review of Novotel Queenstown Lakeside

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Novotel Queenstown Lakeside
Ranked #22 of 57 Hotels in Queenstown
Certificate of Excellence
GreenLeadersSilver level
Brisbane, Australia
2 reviews
“Great Location”
4 of 5 bubbles Reviewed March 23, 2014

Conveniently located near town centre with very friendly and competent staff. Chech in/out staff and concierge were excellent. Room was well appointed and comfortable and capitalised on views. Restaurant struggled with volume but food was good.


  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank dennis_cullen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 25, 2014
Dear dennis_cullen


Thanks for your review - competance of our staff is important and it was pleasing to hear that you got to experience good service while enjoying the location of the Hotel.

You mention that at times the team struggled with the volume of diners - I assuem that this is at breakfast where for the last few months volumes have been significant. All of our goals and planning are around being able to deliver great service despite the numbers that we cater for so we apologise if we were not able to do so on this occasion.

Generally the comments we get about breakfast are positive however we also understand that with the numbers we do we may not always keep up - thanks for bringing it to my attention so that I can keep the team foccused in this very important area.

We do hope to see you again soon

Jim Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (551)
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English first
Cornwall, United Kingdom
Level Contributor
81 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

The hotel was all you expect from a Novotel. The staff were friendly and the accommodation was good and very clean. We had a room facing the lake and whilst we would book the same again there were trees between us and the lake. The hotel has the advantage of a car park which is a great advantage with the hotel being in the main part of the town. Cafes, Restaurants and bars are just an easy walk away. We had the excellent buffet breakfast but ate out of the hotel at Pier 19 and Bathhouse - see report on TA

Room Tip: Many rooms face the inner court gardens and the small number of rooms facing the lake (at extra cost...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David2Cornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 25, 2014
Dear David2Cornwall


Thanks for your review and for styaing with us. As you have mentioned the Hotel enjoys a great location - near to town and shops/restaurants. This location allows our guests to explore all of Queenstown and enjoy the Hotel environment at the same time.

The Lakeside rooms have great views when the trees do not have leaves - autumn and winter but as you say have limited views at other times - we try not to advertise them as lake views but many people are happy to pay a small premium to enjoy that outlook over the park and to be in the heart of the action.

It was good to hear you had breakfast at the Hotel - dinner is very good but we do understand there are many options - the team delivers a theme of using local ingredients to highlight the best of NZ cuisine and we aim to look after those guests that choose to dine with us in the evenings - the bar offers tapas and snack foods so there really is something for everyone should you decide to dine in.

Thanks again for your feedback - we hope to see you again soon

Jim Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
187 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed March 21, 2014

I enjoyed my stay at the hotel. It was a great location close to the water and beautiful gardens. The room was not huge but was comfortable, two Queens, French doors to patio, bathroom had tub with hand shower which was awkward, no room for toiletries, heated towel rack was nice, free WiFi in lobby for a limited period. On arrival I found plumbing trash in the bathroom. The hotel was very apologetic and in fact left me a couple of complimentary drink vouchers which I thought was very nice of them. Also had an incident with the hairdryer which kept cutting out. Reception immediately brought me a new dryer. I was pleased with the responsiveness. Breakfast was good.

  • Stayed October 2013, traveled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LJV1515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this review, March 22, 2014
Dear LJV1515,

Thanks for taking the time to review your recent stay with us. By all accounts it appears that you enjoyed your stay with us and found the hotel location superb.

It was slightly disappointing to hear that there were a few detractors to your overall experience with us, although it is always pleasing to read that our team was fast in being able to rectify the situation. It's comments like yours that the team will appreciate in knowing they have been able to assist when something went wrong.

Thanks again for your feedback and we trust you enjoyed the rest of your time in NZ.

Regards,

Sam Sherer
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
325 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
5 of 5 bubbles Reviewed March 21, 2014

The location is bang on, right next to the Queenstown lake. The entire bars, restaurants, shopping area, casino etc. are just opposite in walking distance. The hotel is modern, rooms are not large but comfortable. The buffet breakfast was quiet good. The staff is courteous. The free wifi is in lobby only for 30 minutes. Will definitely recommend for location.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nareshm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this review, March 22, 2014
Dear Nareshm,

Thanks for taking the time to share with us your positive experience with us. We are glad that you enjoyed the hotel location being so close to the center of Queenstown.

It's great to hear that you enjoyed our breakfast buffet, something that we have worked very hard to ensure is of the best quality to you. It's ultimately our staff that make a difference and it's pleasing to read that you found them to be courteous throughout your time with us.

Thanks again for your review and we look forward to welcoming you back to the hotel in the near future.

Regards,

Sam Sherer
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Queenstown Lakeside

Property: Novotel Queenstown Lakeside
Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#21 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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