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“Good value and great location”

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Novotel Queenstown Lakeside
Ranked #21 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 1, 2014

Great location for exploring Queenstown, quiet and on the edge of the lake. The bedroom and bathroom were clean and spacious. and the beds were comfortable. The staff were very helpful, check in and out was quick and efficient.

  • Stayed: January 2014, traveled on business
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Thank anne h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this reviewResponded February 6, 2014

Dear anne h,

Thanks for your positive review of your recent stay at our hotel.

It's pleasing to read that you found the room to be comfortable and the hotel to be clean throughout. It's with feedback such as yours that keep our team striving to achieve their best.

Thanks again and we hope to see you back at some stage soon.

Sam Sherer
Executive Assistant Manager

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Reviews (3,167)
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1,475 - 1,481 of 3,167 reviews

Reviewed February 1, 2014

Great location - we have stayed here for a few nights during our first trip back in 2010, and decided to stay here again given the convenience of its location. Right by the lakeside and next to Queenstown Garden, it's only a short stroll to the centre of town and you really can't fault the location. Parking-wise we made use of the NZ$20 valet service which was convenient. The hotel staff were very accommodating when we asked if we could stay an extra few hours after checking in prior to heading to the airport, which allowed us to explore the city without worrying about parking elsewhere - great service.

Hotel was clean and modern, with a/c which I have found is rare in NZ. The corridor was a bit stuffy when we stayed but the rooms were well ventilated. Bathroom was modern and clean, with everything we needed. We travelled as a family so were happy to be able to get adjoining rooms when we requested.

The beds were really soft but you can ask for pillows with different firmness.

We will be back again.

  • Stayed: January 2014, traveled with family
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Thank alkanoate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded February 9, 2014

Dear alkanoate

Thanks for staying with us and for your positive review of the experience. Good to hear that all went well.

The pillow menu is very popular with our guests and gives the individual attention that many appreciate. The beds are rarely described as soft - sometime this can be as a reult of the mattress needing turning - a process that we do on a programmed basis to extend the life of the mattress. We will certainly keep an eye on this to make sure there are not further issues.

Thanks for your feedback - we do hope to see you again soon.

Regards

Jim Moore
General Manager

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Reviewed January 31, 2014

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank GHZ28
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded February 9, 2014

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Reviewed January 31, 2014

I've stayed at many novo tells, but I was not impressed with this one at all. The room felt dirty, grey, dull and there was smell of dampness in the room. The interior was old and it felt like I had stepped back to 1980s. The lobby was noisy and badly coordinated - people everywhere. Even the bathroom n towels were dirty. Not worth the money! Queenstown is beautiful though.only good thing is location

  • Stayed: December 2013, traveled with friends
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Thank Pekingduck123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded February 3, 2014

Dear PekingDuck123

Thank you for your response - it was disappointing to hear that your experience of our Hotel was not as you would have expected.

Without further information it is difficult to identify what the issues were that you faced and why this was the case - the vast majority of our guests have positive feedback for us.

The smell of dampness is of concern . Since you stayed with us we have identified a room that appears to have had an issue with water seeping in under a door to the outside garden - this issue has been remedied and we believe will have fixed the issue being faced. Of course this may or may not have been the issue that you faced so I have asked our Housekeeping team to be particularly vigilent to see if there are any other issues,

If you do have any specific comments you would like to make please contact me at Jim.Moore@accor.com and I will see what I can do to assist.

It was good to see that you enjoyed Queenstown and that you enjoyed the location of the Hotel. We hope that you will understand that the issue you faced is not a regular comment for us and that we will take action to over come the issue you have raised.

Regards

Jim Moore
General Manager

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Reviewed January 30, 2014

Novotel is in a great location in Queenstown.
Very modern and comfortable with lifts.
It is a level 5 minutes ( Max ) to the main drag and all the buzz.
Buying a dining/ entertainment card is good value as adults are 2-4-1 and kids eat free. The food is very good. It can be used at any Accor hotel as well.
It is 1 minute to the beautiful lake.
If you are skiing, the ski bus stops here and is one of the first stops so you can get a good seat. Cardrona is the best resort in my opinion !
We got a 20 dollar taxi here from the airport. Customs are very strict regarding mud and dirty shoes and will give you a hefty fine if you get busted......

Room Tip: Level 3 is the best
  • Stayed: September 2013, traveled with family
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1  Thank Eoin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this reviewResponded February 6, 2014

Dear EoinL
Thank you for your wonderful review of your stay with us during your winter holiday in September.
Great to hear that you enjoyed our ideal in-town and lakeside location as well as the nearby ski fields. We look forward to welcoming you back this winter.
Kind regards
Mia McGregor
Sales and Marketing Manager

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Reviewed January 29, 2014

We spent one night at this hotel. We arrived in the evening and have no complaints. Check in was simple and as Accor members we were given vouchers for a complimentary drink at the bar for that day. We were late getting back and didn't use them but were given the option of using them after we had checked out,

We had a nice room on the lakeside, It was clean, comfortable and quiet. It is a really nice hotel and we would have liked to stay longer. No complaints at all,.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Eat_Sleep_Play
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded February 9, 2014

Dear Eat_Sleep_Play

Thanks for your review - we really hope to see you for longer next time. Queenstown is so easy to get to from Sydney and offers a different experience all year around.

We look forward to having you back.

Regards

Jim Moore
General Manager

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An Accor traveler
Invercargill
1
Reviewed January 29, 2014

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this reviewResponded January 30, 2014

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Additional Information about Novotel Queenstown Lakeside

Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#19 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
Price Range: $139 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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