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“Second time at Novotel Queenstown”

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Novotel Queenstown Lakeside
Ranked #21 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Second time at Novotel Queenstown”
Reviewed February 1, 2014

Great location - we have stayed here for a few nights during our first trip back in 2010, and decided to stay here again given the convenience of its location. Right by the lakeside and next to Queenstown Garden, it's only a short stroll to the centre of town and you really can't fault the location. Parking-wise we made use of the NZ$20 valet service which was convenient. The hotel staff were very accommodating when we asked if we could stay an extra few hours after checking in prior to heading to the airport, which allowed us to explore the city without worrying about parking elsewhere - great service.

Hotel was clean and modern, with a/c which I have found is rare in NZ. The corridor was a bit stuffy when we stayed but the rooms were well ventilated. Bathroom was modern and clean, with everything we needed. We travelled as a family so were happy to be able to get adjoining rooms when we requested.

The beds were really soft but you can ask for pillows with different firmness.

We will be back again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alkanoate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, February 9, 2014
Dear alkanoate

Thanks for staying with us and for your positive review of the experience. Good to hear that all went well.

The pillow menu is very popular with our guests and gives the individual attention that many appreciate. The beds are rarely described as soft - sometime this can be as a reult of the mattress needing turning - a process that we do on a programmed basis to extend the life of the mattress. We will certainly keep an eye on this to make sure there are not further issues.

Thanks for your feedback - we do hope to see you again soon.

Regards

Jim Moore
General Manager
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3,095 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (575)
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  • Chinese (Simplified) first
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English first
London, United Kingdom
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 31, 2014

I've stayed at many novo tells, but I was not impressed with this one at all. The room felt dirty, grey, dull and there was smell of dampness in the room. The interior was old and it felt like I had stepped back to 1980s. The lobby was noisy and badly coordinated - people everywhere. Even the bathroom n towels were dirty. Not worth the money! Queenstown is beautiful though.only good thing is location

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pekingduck123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, February 3, 2014
Dear PekingDuck123

Thank you for your response - it was disappointing to hear that your experience of our Hotel was not as you would have expected.

Without further information it is difficult to identify what the issues were that you faced and why this was the case - the vast majority of our guests have positive feedback for us.

The smell of dampness is of concern . Since you stayed with us we have identified a room that appears to have had an issue with water seeping in under a door to the outside garden - this issue has been remedied and we believe will have fixed the issue being faced. Of course this may or may not have been the issue that you faced so I have asked our Housekeeping team to be particularly vigilent to see if there are any other issues,

If you do have any specific comments you would like to make please contact me at Jim.Moore@accor.com and I will see what I can do to assist.

It was good to see that you enjoyed Queenstown and that you enjoyed the location of the Hotel. We hope that you will understand that the issue you faced is not a regular comment for us and that we will take action to over come the issue you have raised.

Regards

Jim Moore
General Manager
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Sydney, Australia
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 30, 2014

Novotel is in a great location in Queenstown.
Very modern and comfortable with lifts.
It is a level 5 minutes ( Max ) to the main drag and all the buzz.
Buying a dining/ entertainment card is good value as adults are 2-4-1 and kids eat free. The food is very good. It can be used at any Accor hotel as well.
It is 1 minute to the beautiful lake.
If you are skiing, the ski bus stops here and is one of the first stops so you can get a good seat. Cardrona is the best resort in my opinion !
We got a 20 dollar taxi here from the airport. Customs are very strict regarding mud and dirty shoes and will give you a hefty fine if you get busted......

Room Tip: Level 3 is the best
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  • Stayed September 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Eoin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelManagement, Director of Sales at Novotel Queenstown Lakeside, responded to this review, February 6, 2014
Dear EoinL
Thank you for your wonderful review of your stay with us during your winter holiday in September.
Great to hear that you enjoyed our ideal in-town and lakeside location as well as the nearby ski fields. We look forward to welcoming you back this winter.
Kind regards
Mia McGregor
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 29, 2014

We spent one night at this hotel. We arrived in the evening and have no complaints. Check in was simple and as Accor members we were given vouchers for a complimentary drink at the bar for that day. We were late getting back and didn't use them but were given the option of using them after we had checked out,

We had a nice room on the lakeside, It was clean, comfortable and quiet. It is a really nice hotel and we would have liked to stay longer. No complaints at all,.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Eat_Sleep_Play
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, February 9, 2014
Dear Eat_Sleep_Play

Thanks for your review - we really hope to see you for longer next time. Queenstown is so easy to get to from Sydney and offers a different experience all year around.

We look forward to having you back.

Regards

Jim Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Manchester
Level Contributor
119 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed January 28, 2014

Spent two nights here. Great, central location. Only minutes from the lake shore via well tended gardens.
We had a ground floor room so not much of a view or privacy but still pleasant. The only real problem was the overwhelming smell of damp throughout the room. Breakfasts were very good.

Room Tip: Ask for a room on a higher floor.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellersince78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelMgt, Manager at Novotel Queenstown Lakeside, responded to this review, January 30, 2014
Dear travellersince78,

Thanks for taking the time to review your recent stay with us, we appreciate all of our guest comments.

It's pleasing to read you enjoyed our great location and being so close to lake. A lot of our guests enjoy being on the ground floor, with the easy access from your room to the outside world - something very much a personal preference. It was nice to read that you found breakfast to be good and able to start you on your day well.

Thanks again for the review.

Sam Sherer
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Queenstown Lakeside

Property: Novotel Queenstown Lakeside
Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#19 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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