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“Novotel Queenstown”

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Novotel Queenstown Lakeside
Ranked #21 of 58 Hotels in Queenstown
Certificate of Excellence
GreenLeadersSilver level
Darwin, Australia
2 reviews
“Novotel Queenstown”
Reviewed March 3, 2013

Great location. Excellent breakfast provided, especialy if two for one Accor discount card used. Staff very accommodating and friendly. Suggestions for improvment are to provide free wifi and an A4 sheet with TV programs listed for each day in the room. Could be distributed by housekkping perhaps.

  • Stayed February 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank trip0804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 11, 2013
Dear Trip084

Thanks for styaing with us and for your positive review. Like most people you obviously found the Hotel convenient and meeting your needs in regards to service etc.

WIFI requirements continue to change as no doubt will the offering - there are many options at the Hotel - some are paid and some are free depending on what the requirements for download of data is and where our guests wish to access their devices. There are also two free Mac stations in the lobby for our guests to use.

TV stations are available in the newspapers available at reception and on line - with very few such comments we actively try to reduce the amount of paper that we send to rooms in line with our environmental policies.

Thanks for your comments - all comments are reviewed and discussed amongst the team so if ideas do come through that we think will assist us in looking after our guests that they are implemented.

Regards

Jim Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Melbourne
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 3, 2013

We stayed one night at the end of our Queenstown stay. The location is perfect - nice and central, and the rooms were very clean and comfortable. We didn't spend much time in the room, however it suited our needs perfectly. Staff were also very helpful.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank sll80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 11, 2013
Dear Sll80


Thanks for staying with us and for your positive review - always nice to hear that we were able to offer our guests what they were looking for.

Please come back some time - there is always more to explore in Queenstown and we do hope we will see you again soon

Kind regards

Jim Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 2, 2013

We were in Queenstown for 6 days, and our 6 and 8 yr old kids were with us. There isn't accommodation in a better position in Queenstown. The staff were very helpful and friendly, but let's face it that's NZ all over. The beds were comfortable and the room very clean. The rooms aren't huge, but we'd rather have the fabulous location than a bigger room.

Parking gets tough after 6pm but we were able to find parking each night after just 2-3 laps around the block. The only gripe would be the backward approach to wifi. It's ridiculously priced, when most of the world is embracing wifi within hotels, The Novotel includes just 8meg a day and after that the price soars. The best option is to get a local sim with data and use that instead.

Hotel food was pretty reasonably priced too and the bar offers fresh milk on request which is great for families.

We'd absolutely stay here again, and after walking the city of Queenstown numerous times can say there isn't a hotel in a better location. The kids can play in the swings just 50mts from the hotel, food is a short stroll away, 2 convenience stores within 200mts and the lake just 50mts away is a beautiful place to let time slip away.

Room Tip: The centre rooms opening onto the gardens are perfect for families with kids.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 3, 2013
Dear Ian W

Great to hear that you enjoyed the Hotel and that the staff were friendly and helped you and your children.

The location is mentioned by most of our guests and makes the perfect spot to explore everything that Queenstown has to offer.

We offer a wide range of options in regards to WIFI and internet and continually review our offering so I am sure that your comments will also be included in this process - options are changing and as the costs to us become more acceptable I am sure that the offering will too. In the meantime we are offering the free Mac stations and free WIFI in the lobby and bar area.

Thanks again for your comments and for staying

Regards

Jim Moore
General Manager
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Tehran, Iran
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 2, 2013 via mobile

I stayed in this hotel for 4 days. I got a really good discount via website and they services was very good, the hotel waa very quite and the location is amazing, near to sea and easy access to city center

  • Stayed April 2012
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Helpful?
1 Thank Ashkan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 3, 2013
Dear Ashkan D

Thanks for staying with us and for your review. We love being able to pass on to our team the comments that we get and the particularly when they are constructive to us.

Being close to the lake and also the town makes the location of the Hotel perfect for most of our guests.

We do hope that you will be able to return to New Zealand and Queenstown and that you will of course stay with Novotel Queenstown Lakeside when you do

Kind regards
Jim Moore
General Manager
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Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 1, 2013

Great location on the lake, close to the Queenstown gardens (which are just gorgeous to go chill out in) and the town centre. Friendly staff and a good breakfast selection at their Elements resturant. I always book a top floor room with a kingsize bed facing in toward the rose gardens- nice and quiet. Must be good, I keep coming back!

  • Stayed February 2013, traveled solo
    • Value
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Helpful?
1 Thank nickyarmstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 3, 2013
Dear Nickyarmstrong

Thanks for staying with us and giving us your feedback - we appreciate the feedback that we get from a number of sources and do use it to make sure we are looking after our guests.

It was fantastic to hear that you always come back - we look forward to you returning soon and if there are any wasy we can make your stays even better please let us know.

Regards

Jim Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
1 review
Reviewed February 28, 2013

First visit to Queenstown is impressed with Gorgeous View of Lake Wakatipu. The hotel is situated perfectly on the lakeside and our room facing to the lake. The room is very clean and comfortable. Housekeeping is very taking care of the room all the time. Staff attention is great and they are helpful. Free internet in the lobby is easy to use. We will return again for sure.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ranggara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelQT, General Manager at Novotel Queenstown Lakeside, responded to this review, March 3, 2013
Dear Ranggara

It is good to see that you have been captured by Queenstowns spell and the beauty of the local region - we love it too and are lucky enough to live here.

Your positive comments about the staff and the experiences you had will be passed on and we look forward to having you return one day.

Thanks

Jim Moore
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Queenstown Lakeside

Property: Novotel Queenstown Lakeside
Address: Corner Earl Street and Marine Parade, Queenstown 9197, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Queenstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Queenstown
#11 Business Hotel in Queenstown
#14 Family Hotel in Queenstown
#20 Luxury Hotel in Queenstown
#23 Romantic Hotel in Queenstown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Queenstown Lakeside 4*
Number of rooms: 273
Official Description (provided by the hotel):
Located in one of the most picturesque settings in the world, Novotel Queenstown Lakeside combines a stunning lakefront and in-town position with attentive professional service. Just 30 seconds from the cosmopolitan town centre and Queenstown's iconic activities, Novotel Queenstown Lakeside is the perfect hotel to start your Queenstown experience.The fresh, modern hotel offers 273 accommodation rooms with spectacular alpine, garden and lake views. Each contemporary styled room features LCD TV, mini bar, 24 hour room service, broadband internet and private balconies. Conveniently located on the mezzanine level, Elements Restaurant serves a full buffet breakfast and an innovative New Zealand influenced a la carte dinner menu featuring an eclectic mix of modern dishes using the best of New Zealand produce. Guests can also choose to relax and re-energise in our ground floor Elements Cafe & Bar which features comfortable lounge furniture and a double sided schist stone fireplace. ... more   less 
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Also Known As:
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Queenstown Novotel

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